Jon Seese
Account Associate at HNI Risk Services- Claim this Profile
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English -
Topline Score
Bio
Jessie Madunic
I was fortunate enough to report to Jon in various roles throughout the 9 years we worked together as well as worked with him when I was in different departments. I can't say enough good things about my work experience with him. As a manager, he always tried to be as fair and honest as possible and he always treated everyone with the utmost respect. He took my concerns seriously and did his best to resolve any issues. Whatever projects our team was tasked with he always strived to represent the work by expressing the business directive in a clear, concise way. He has a great affinity for understanding business dynamics and also the ability to relay the information. If there were questions our team had, he always stepped in to try to clear those roadblocks whether it was working with other managers or other teams. He is able to critically think through different business situations and asks the questions no one else thinks to ask in order to get the best end result. His positive attitude was always appreciated, especially when projects got tough. He has a great sense of humor and his laid back attitude allows him to work well with anyone. I know that he will always be successful in any field he chooses to pursue.
Laura Reinders
Jon was a highly regarded leader at PSN - a go-to person for collaborating on ideas and resolving issues. He always carefully considered outcomes based on the best interests of our customers, employees and the overall good of the organization. Everything Jon did was aimed at delivering a superior customer experience to our dealer clients. Jon possesses strong management skills that he used to develop and motivate a customer centric team of managers and account representatives. He recognized and then acted on the need to adapt to changing circumstances while always looking out for the best interests of our customers, team and business. His strength in organization and establishing efficient procedures led him to the creation of a new process development team, helping various areas within our organization streamline processes, improving the quality of our products and services. Jon’s calm demeanor and ability to lead productive, highly-motivated teams will be a tremendous asset to any organization.
Jessie Madunic
I was fortunate enough to report to Jon in various roles throughout the 9 years we worked together as well as worked with him when I was in different departments. I can't say enough good things about my work experience with him. As a manager, he always tried to be as fair and honest as possible and he always treated everyone with the utmost respect. He took my concerns seriously and did his best to resolve any issues. Whatever projects our team was tasked with he always strived to represent the work by expressing the business directive in a clear, concise way. He has a great affinity for understanding business dynamics and also the ability to relay the information. If there were questions our team had, he always stepped in to try to clear those roadblocks whether it was working with other managers or other teams. He is able to critically think through different business situations and asks the questions no one else thinks to ask in order to get the best end result. His positive attitude was always appreciated, especially when projects got tough. He has a great sense of humor and his laid back attitude allows him to work well with anyone. I know that he will always be successful in any field he chooses to pursue.
Laura Reinders
Jon was a highly regarded leader at PSN - a go-to person for collaborating on ideas and resolving issues. He always carefully considered outcomes based on the best interests of our customers, employees and the overall good of the organization. Everything Jon did was aimed at delivering a superior customer experience to our dealer clients. Jon possesses strong management skills that he used to develop and motivate a customer centric team of managers and account representatives. He recognized and then acted on the need to adapt to changing circumstances while always looking out for the best interests of our customers, team and business. His strength in organization and establishing efficient procedures led him to the creation of a new process development team, helping various areas within our organization streamline processes, improving the quality of our products and services. Jon’s calm demeanor and ability to lead productive, highly-motivated teams will be a tremendous asset to any organization.
Jessie Madunic
I was fortunate enough to report to Jon in various roles throughout the 9 years we worked together as well as worked with him when I was in different departments. I can't say enough good things about my work experience with him. As a manager, he always tried to be as fair and honest as possible and he always treated everyone with the utmost respect. He took my concerns seriously and did his best to resolve any issues. Whatever projects our team was tasked with he always strived to represent the work by expressing the business directive in a clear, concise way. He has a great affinity for understanding business dynamics and also the ability to relay the information. If there were questions our team had, he always stepped in to try to clear those roadblocks whether it was working with other managers or other teams. He is able to critically think through different business situations and asks the questions no one else thinks to ask in order to get the best end result. His positive attitude was always appreciated, especially when projects got tough. He has a great sense of humor and his laid back attitude allows him to work well with anyone. I know that he will always be successful in any field he chooses to pursue.
Laura Reinders
Jon was a highly regarded leader at PSN - a go-to person for collaborating on ideas and resolving issues. He always carefully considered outcomes based on the best interests of our customers, employees and the overall good of the organization. Everything Jon did was aimed at delivering a superior customer experience to our dealer clients. Jon possesses strong management skills that he used to develop and motivate a customer centric team of managers and account representatives. He recognized and then acted on the need to adapt to changing circumstances while always looking out for the best interests of our customers, team and business. His strength in organization and establishing efficient procedures led him to the creation of a new process development team, helping various areas within our organization streamline processes, improving the quality of our products and services. Jon’s calm demeanor and ability to lead productive, highly-motivated teams will be a tremendous asset to any organization.
Jessie Madunic
I was fortunate enough to report to Jon in various roles throughout the 9 years we worked together as well as worked with him when I was in different departments. I can't say enough good things about my work experience with him. As a manager, he always tried to be as fair and honest as possible and he always treated everyone with the utmost respect. He took my concerns seriously and did his best to resolve any issues. Whatever projects our team was tasked with he always strived to represent the work by expressing the business directive in a clear, concise way. He has a great affinity for understanding business dynamics and also the ability to relay the information. If there were questions our team had, he always stepped in to try to clear those roadblocks whether it was working with other managers or other teams. He is able to critically think through different business situations and asks the questions no one else thinks to ask in order to get the best end result. His positive attitude was always appreciated, especially when projects got tough. He has a great sense of humor and his laid back attitude allows him to work well with anyone. I know that he will always be successful in any field he chooses to pursue.
Laura Reinders
Jon was a highly regarded leader at PSN - a go-to person for collaborating on ideas and resolving issues. He always carefully considered outcomes based on the best interests of our customers, employees and the overall good of the organization. Everything Jon did was aimed at delivering a superior customer experience to our dealer clients. Jon possesses strong management skills that he used to develop and motivate a customer centric team of managers and account representatives. He recognized and then acted on the need to adapt to changing circumstances while always looking out for the best interests of our customers, team and business. His strength in organization and establishing efficient procedures led him to the creation of a new process development team, helping various areas within our organization streamline processes, improving the quality of our products and services. Jon’s calm demeanor and ability to lead productive, highly-motivated teams will be a tremendous asset to any organization.
Experience
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HNI Risk Services
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United States
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Insurance
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100 - 200 Employee
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Account Associate
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Dec 2020 - Present
As a performance-driven Risk Advisor, I deliver excellent customer service through efficient workflow processes and communication with the team. I have extensive knowledge in workflows, service delivery, and HNI’s core deliverables. HNI is a performance-driven risk advisory that delivers insurance, benefits, and advisory strategies. We work with ambitious leaders to reduce insurance dependency and boost performance from locations in Milwaukee, Chicago, Minneapolis and Grand Rapids… Show more As a performance-driven Risk Advisor, I deliver excellent customer service through efficient workflow processes and communication with the team. I have extensive knowledge in workflows, service delivery, and HNI’s core deliverables. HNI is a performance-driven risk advisory that delivers insurance, benefits, and advisory strategies. We work with ambitious leaders to reduce insurance dependency and boost performance from locations in Milwaukee, Chicago, Minneapolis and Grand Rapids, Michigan. Show less As a performance-driven Risk Advisor, I deliver excellent customer service through efficient workflow processes and communication with the team. I have extensive knowledge in workflows, service delivery, and HNI’s core deliverables. HNI is a performance-driven risk advisory that delivers insurance, benefits, and advisory strategies. We work with ambitious leaders to reduce insurance dependency and boost performance from locations in Milwaukee, Chicago, Minneapolis and Grand Rapids… Show more As a performance-driven Risk Advisor, I deliver excellent customer service through efficient workflow processes and communication with the team. I have extensive knowledge in workflows, service delivery, and HNI’s core deliverables. HNI is a performance-driven risk advisory that delivers insurance, benefits, and advisory strategies. We work with ambitious leaders to reduce insurance dependency and boost performance from locations in Milwaukee, Chicago, Minneapolis and Grand Rapids, Michigan. Show less
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Lowell C. Hagen Trucking, Inc
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Whitewater, WI
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Project Manager
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Jun 2018 - Oct 2020
As a Project Manager at Lowell C. Hagen Trucking I am tasked with planning and overseeing projects to ensure they meet the business goals and objectives. Projects have included all aspects of the Trucking and Tank Wash businesses. These included items such as building projects, process improvement projects, and customer relationship projects. A few of my accomplishments include: - Complete conversion to a paperless electronic process for the Hagen Tank Wash. This was built to… Show more As a Project Manager at Lowell C. Hagen Trucking I am tasked with planning and overseeing projects to ensure they meet the business goals and objectives. Projects have included all aspects of the Trucking and Tank Wash businesses. These included items such as building projects, process improvement projects, and customer relationship projects. A few of my accomplishments include: - Complete conversion to a paperless electronic process for the Hagen Tank Wash. This was built to create a more efficient and documented process. The process also was designed to meet the needs and standards for Kosher requirements. Along with the needs for the staff it also was built with reporting metrics for the management team. - Conversion for the office staff to utilize a cloud based platform (Google Drive) for storage of documents from their local machines. This allowed document sharing for efficient collaboration along with the option of working remotely. - Migrated all drivers to new app based ELD's (electronic logging devices) - Championed a culture with other managers of teamwork and communication among each other and their employees Show less As a Project Manager at Lowell C. Hagen Trucking I am tasked with planning and overseeing projects to ensure they meet the business goals and objectives. Projects have included all aspects of the Trucking and Tank Wash businesses. These included items such as building projects, process improvement projects, and customer relationship projects. A few of my accomplishments include: - Complete conversion to a paperless electronic process for the Hagen Tank Wash. This was built to… Show more As a Project Manager at Lowell C. Hagen Trucking I am tasked with planning and overseeing projects to ensure they meet the business goals and objectives. Projects have included all aspects of the Trucking and Tank Wash businesses. These included items such as building projects, process improvement projects, and customer relationship projects. A few of my accomplishments include: - Complete conversion to a paperless electronic process for the Hagen Tank Wash. This was built to create a more efficient and documented process. The process also was designed to meet the needs and standards for Kosher requirements. Along with the needs for the staff it also was built with reporting metrics for the management team. - Conversion for the office staff to utilize a cloud based platform (Google Drive) for storage of documents from their local machines. This allowed document sharing for efficient collaboration along with the option of working remotely. - Migrated all drivers to new app based ELD's (electronic logging devices) - Championed a culture with other managers of teamwork and communication among each other and their employees Show less
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Liquid Freight
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United States
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Truck Transportation
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1 - 100 Employee
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Project Manager
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Jan 2018 - Jun 2018
I am responsible for planning, organizing, managing and executing marketing, process improvement, internal and external projects from beginning to end. Project scope can vary from a single internal efficiency process change to multifaceted, multichannel marketing campaign. Reporting directly to the owner I am held responsible for adherence to deadlines, objectives, and budgets. I identify, and report potential roadblocks related to budgets, resources and timelines.
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Customer Service Manager
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Jun 2016 - Jan 2018
Hagen Logistics DBA Liquid Freight is a family owned third party logistics company with 25 years of industry experience, specializing in food grade liquid freight. As the Customer Service Manager I am responsible for providing an exceptional Customer Service Experience to our shippers and carriers. I also review all internal processes and procedures and provide recommendations for improvement. While providing mainly phone and email support we also provide service on… Show more Hagen Logistics DBA Liquid Freight is a family owned third party logistics company with 25 years of industry experience, specializing in food grade liquid freight. As the Customer Service Manager I am responsible for providing an exceptional Customer Service Experience to our shippers and carriers. I also review all internal processes and procedures and provide recommendations for improvement. While providing mainly phone and email support we also provide service on www.liquidfreight.com, our customer website that allows carriers to bid on work provided by shippers.
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PARTS to MOVE
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Greater Milwaukee Area
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Owner
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Jan 2014 - Jun 2016
PARTS to MOVE™ is a parts and accessories online marketplace, exclusive to the powersports industry. Dealers can increase profits and decrease write-offs by exposing their current on-hand and aging inventory to other dealers looking to buy in volume, as well as consumers looking for hard-to-find parts or accessories. Dealers can also stop spending time loading single items to multi-industry sites that require multiple selections in order to sell their products. Just export an Excel or… Show more PARTS to MOVE™ is a parts and accessories online marketplace, exclusive to the powersports industry. Dealers can increase profits and decrease write-offs by exposing their current on-hand and aging inventory to other dealers looking to buy in volume, as well as consumers looking for hard-to-find parts or accessories. Dealers can also stop spending time loading single items to multi-industry sites that require multiple selections in order to sell their products. Just export an Excel or CSV file from your dealer management system, or create a file on your own, and use our easy “drag and drop” upload process to insert your on-hand inventory. We only have 5 required fields and if you pull a file with more than what we need – that’s okay! We scan for the correct information and just load what’s necessary. As a single, on-hand powersports parts & accessories hub that’s open to dealers nation-wide, dealers can quickly and efficiently expand their search for needed parts and accessories. The most important part – it’s FREE to load your inventory, and you only pay an extremely competitive sales rate at the point of sale. Show less PARTS to MOVE™ is a parts and accessories online marketplace, exclusive to the powersports industry. Dealers can increase profits and decrease write-offs by exposing their current on-hand and aging inventory to other dealers looking to buy in volume, as well as consumers looking for hard-to-find parts or accessories. Dealers can also stop spending time loading single items to multi-industry sites that require multiple selections in order to sell their products. Just export an Excel or… Show more PARTS to MOVE™ is a parts and accessories online marketplace, exclusive to the powersports industry. Dealers can increase profits and decrease write-offs by exposing their current on-hand and aging inventory to other dealers looking to buy in volume, as well as consumers looking for hard-to-find parts or accessories. Dealers can also stop spending time loading single items to multi-industry sites that require multiple selections in order to sell their products. Just export an Excel or CSV file from your dealer management system, or create a file on your own, and use our easy “drag and drop” upload process to insert your on-hand inventory. We only have 5 required fields and if you pull a file with more than what we need – that’s okay! We scan for the correct information and just load what’s necessary. As a single, on-hand powersports parts & accessories hub that’s open to dealers nation-wide, dealers can quickly and efficiently expand their search for needed parts and accessories. The most important part – it’s FREE to load your inventory, and you only pay an extremely competitive sales rate at the point of sale. Show less
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PowerSports Network
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Process Improvement Manager
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Jan 2014 - Dec 2015
Managed and coordinated organization-wide efforts to ensure that performance management (PM) and quality improvement (QI) programs were developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. Also, assured that organization-wide initiatives were focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provided leadership for PM and QI… Show more Managed and coordinated organization-wide efforts to ensure that performance management (PM) and quality improvement (QI) programs were developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. Also, assured that organization-wide initiatives were focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provided leadership for PM and QI policy development; provided leadership and coordination for improving the organization’s core functions. Used software such as Salesforce, JIRA, and Trello to build and manage these functions.
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Director of Client Services
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Dec 2007 - Jan 2014
Focused on achieving the highest quality of service across multiple business verticals and ensuring key operational performance metrics are met. Maintaining strategic partnerships with key linkages, identifies the business needs and opportunities, establishes priorities, and allocates people and financial resources to the client to maximize client satisfaction. Tasked to drive the Service delivery strategy and its execution and be accountable for performance, retention, customer satisfaction… Show more Focused on achieving the highest quality of service across multiple business verticals and ensuring key operational performance metrics are met. Maintaining strategic partnerships with key linkages, identifies the business needs and opportunities, establishes priorities, and allocates people and financial resources to the client to maximize client satisfaction. Tasked to drive the Service delivery strategy and its execution and be accountable for performance, retention, customer satisfaction and reviewing expansion opportunities.
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Client Service Manager
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Mar 2004 - Dec 2007
Managed team of Client Service Representatives to ensure the customers experience from website setup to a live customer was exceptional. Responsibilities includes handling escalated customer issues, training and developing team members, and developing and implementing process to improve customer satisfaction.
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Education
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1992 - 1994
Madison Area Technical College
Associate's degree, Architecture Tech
Community
