Experience

Student Choice

• United States
• Financial Services
• 1 - 100 Employee

• Manager, Loan Operations

  • Jun 2021 - Present

• Senior Client Account Specialist

  • Feb 2021 - Jun 2021

  Houston, Texas

• Client Account Specialist

  • Jun 2017 - Feb 2021

  Houston, Texas, United States



Community Bank, N.A.

• United States
• Financial Services
• 700 & Above Employee

• Indirect Credit Underwriter II

  • Apr 2014 - Apr 2017

  Olean, NY • Evaluated credit applications, credit bureau information, tax returns and financial statements • Conducted investigations to gather more information pertaining to credit decisions • Made prudent credit decisions to maximize the Indirect Lending portfolio • Acted as an advisor to new lending staff and reported performance to management • Worked in unison with department supervisors to modify internal procedures when needed • Periodically made sales calls with business… Show more • Evaluated credit applications, credit bureau information, tax returns and financial statements • Conducted investigations to gather more information pertaining to credit decisions • Made prudent credit decisions to maximize the Indirect Lending portfolio • Acted as an advisor to new lending staff and reported performance to management • Worked in unison with department supervisors to modify internal procedures when needed • Periodically made sales calls with business development officers • Maintained a high level of service for the bank’s client network • Stayed informed of changing market conditions in the automotive finance industry

• Senior Escrow Representative

  • Dec 2012 - Apr 2014

  Olean, NY • Assisted customers and branch personnel with mortgage loan maintenance issues • Remitted payments for property tax bills and homeowner’s insurance in a timely manner • Worked with insurance companies and tax collectors by phone and mail communication • Acted as an advisor to new department staff and reported performance to management

• Paid Out Representative

  • Mar 2011 - Dec 2012

  Olean, NY • Calculated mortgage payoff amounts based on assorted fees and escrow balances • Processed loan payoff letter requests from branches, customers and attorneys • Returned paid note to customers and prepare paid files for retention • Responded to inquiries from customers for substitute lien releases