Experience

SQN Escapes

• United States
• Travel Arrangements
• 1 - 100 Employee

• CUSTOMER SERVICE AND RESERVATION AGENT FOR SQN ESCAPES

  • May 2017 - Present



Grupo Vidanta

• Mexico
• Hospitality
• 700 & Above Employee

• Customer Service Representative

  • Mar 2011 - Apr 2015

  Task to respond to an image of a professional company that is projected over the phone, the main tasks include.- Answering customer service calls, solving their problems based on their timeshare contract. - Reservations, receiving payments and managing accounts. - Deal with a client queries, requests, and complaints.- Follow up on customers. Essentially receive up to 130 incoming calls from customers every day, which implies maintaining an invariably professional and… Task to respond to an image of a professional company that is projected over the phone, the main tasks include.- Answering customer service calls, solving their problems based on their timeshare contract. - Reservations, receiving payments and managing accounts. - Deal with a client queries, requests, and complaints.- Follow up on customers. Essentially receive up to 130 incoming calls from customers every day, which implies maintaining an invariably professional and attentive behavior at all times.Key skills and competences, Able to handle complex situations, demonstrate empathy and understanding when talking with clients and Give excellent customer service. Show more Show less