Experience

Modern Campus

• Canada
• Higher Education
• 200 - 300 Employee

• Software Development Team Lead

  • Dec 2020 - Present

  - Experienced Software Development Manger, Agile Lead, Technical Project Manager - Product owner responsible for creating user stories, defining acceptance criteria, creating test cases, scoping exercises, sprint planning, daily scrums, sprint reviews, sprint retrospectives - Manager of 5-7 Front end, Back end, Full stack, and QA - Management and Delivery of multiple projects with tight deadlines - Experienced in Web Personalization (delivering content based on browsing data & crm… Show more - Experienced Software Development Manger, Agile Lead, Technical Project Manager - Product owner responsible for creating user stories, defining acceptance criteria, creating test cases, scoping exercises, sprint planning, daily scrums, sprint reviews, sprint retrospectives - Manager of 5-7 Front end, Back end, Full stack, and QA - Management and Delivery of multiple projects with tight deadlines - Experienced in Web Personalization (delivering content based on browsing data & crm data) - Experienced in AWS envrionments - As a Team Lead/Technical PM with an emphasis on Quality Assurance, my greatest strengths are in team leadership, roadmap delivery, accurate scoping, and project ownership. Show less - Experienced Software Development Manger, Agile Lead, Technical Project Manager - Product owner responsible for creating user stories, defining acceptance criteria, creating test cases, scoping exercises, sprint planning, daily scrums, sprint reviews, sprint retrospectives - Manager of 5-7 Front end, Back end, Full stack, and QA - Management and Delivery of multiple projects with tight deadlines - Experienced in Web Personalization (delivering content based on browsing data & crm… Show more - Experienced Software Development Manger, Agile Lead, Technical Project Manager - Product owner responsible for creating user stories, defining acceptance criteria, creating test cases, scoping exercises, sprint planning, daily scrums, sprint reviews, sprint retrospectives - Manager of 5-7 Front end, Back end, Full stack, and QA - Management and Delivery of multiple projects with tight deadlines - Experienced in Web Personalization (delivering content based on browsing data & crm data) - Experienced in AWS envrionments - As a Team Lead/Technical PM with an emphasis on Quality Assurance, my greatest strengths are in team leadership, roadmap delivery, accurate scoping, and project ownership. Show less



OmniUpdate (Now Modern Campus)

• United States
• Software Development
• 1 - 100 Employee

• Team Lead

  • Dec 2020 - Dec 2021

• Quality Assurance Automation Engineer

  • Aug 2018 - Dec 2021

  - Quality Assurance lead on major software releases and projects - Created Automated test cases to expand coverage for CMS using Cucumber - Extended library of steps for Cucumber using Node.JS for UI components and API - Leveraged JMeter to create Data Driven API performance tests for crucial components - Responsible for Documentation of new projects - QA Lead on all accessibility related projects - Lead bi-weekly discussions on accessibility topics - Utilized Zephyr (for… Show more - Quality Assurance lead on major software releases and projects - Created Automated test cases to expand coverage for CMS using Cucumber - Extended library of steps for Cucumber using Node.JS for UI components and API - Leveraged JMeter to create Data Driven API performance tests for crucial components - Responsible for Documentation of new projects - QA Lead on all accessibility related projects - Lead bi-weekly discussions on accessibility topics - Utilized Zephyr (for JIRA) to formalize testing processes, and generate metrics for manager - Responsible in assisting customers regarding product issues through Zendesk ticketing system at a Tier 3 capacity

• QA Automation Engineer

  • Aug 2018 - Dec 2021



Nuance Communications

• United States
• Software Development
• 700 & Above Employee

• Senior Software Quality Assurance Engineer

  • Jul 2017 - Dec 2021

  - Team lead on Automation projects and QA testing - Task delegation for bi-weekly code release - Lead trainer for all new employees and new feature training - Designed and Developed JavaScript internal tools to increase efficiency in testing - Automation Experience includes: - Leveraged Robot Framework and Selenium2Library to automate regression, smoke, sanity, usability testing for Desktop and Mobile (Appium) clients - Integrated custom solution for REST… Show more - Team lead on Automation projects and QA testing - Task delegation for bi-weekly code release - Lead trainer for all new employees and new feature training - Designed and Developed JavaScript internal tools to increase efficiency in testing - Automation Experience includes: - Leveraged Robot Framework and Selenium2Library to automate regression, smoke, sanity, usability testing for Desktop and Mobile (Appium) clients - Integrated custom solution for REST API calls using cURL method to automate customer service responses - Created customized automated solutions - Extended Robot Framework core code to meet critical needs - Created an automation framework with Python & Selenium Web Driver to test front end Web UI - Web UI Quality Assurance testing on JavaScript/HTML based chat application - Regression testing, functional testing, smoke testing across many platforms and devices - Accessibility testing using JAWS for Windows, VoiceOver for MAC OS and iOS, and TalkBack for Android OS

• Service Quality Engineer

  • Jan 2017 - Jul 2017

  - Web UI Quality Assurance testing on JavaScript/HTML based chat application - Regression testing, functional testing, smoke testing across many platforms and devices - Accessibility testing using JAWS for Windows, VoiceOver for MAC OS and iOS, and TalkBack for Android OS - Team lead on Automation projects and QA testing - Task delegation for bi-weekly code release - Lead trainer for all new employees and new feature training - Automation Experience includes: -… Show more - Web UI Quality Assurance testing on JavaScript/HTML based chat application - Regression testing, functional testing, smoke testing across many platforms and devices - Accessibility testing using JAWS for Windows, VoiceOver for MAC OS and iOS, and TalkBack for Android OS - Team lead on Automation projects and QA testing - Task delegation for bi-weekly code release - Lead trainer for all new employees and new feature training - Automation Experience includes: - Leveraged Robot Framework and Selenium2Library to automate regression, smoke, sanity, usability testing for Desktop and Mobile (Appium) clients - Automated API calls to verify integrity of critical web components - Created customized automated solutions - Extended Robot Framework core code to meet critical needs - Created a small automation framework with Python & Selenium Web Driver to test front end Web UI - Designed and Developed JavaScript internal tools to increase efficiency in testing - Coding/Testing/Deep understanding of W3C standards - Experience in coding for Accessibility use, using JavaScript & HTML/CSS - Accessibility test case creation - Test case creation/execution - Client calls demonstrating W3C compliance with AT&T's custom CATO compliance program



TouchCommerce

• Service Quality Engineer

  • Sep 2015 - Dec 2016

  - Created a small automation framework with Python & Selenium Web Driver to test front end Web UI - Web UI testing on JavaScript/HTML based chat application - Regression testing, functional testing, smoke testing across many platforms and devices - Accessibility testing using JAWS for Windows, VoiceOver for MAC OS and iOS, and TalkBack for Android OS - Coding/Testing/Deep understanding of W3C standards - Experience in coding for Accessibility use, using JavaScript & HTML/CSS -… Show more - Created a small automation framework with Python & Selenium Web Driver to test front end Web UI - Web UI testing on JavaScript/HTML based chat application - Regression testing, functional testing, smoke testing across many platforms and devices - Accessibility testing using JAWS for Windows, VoiceOver for MAC OS and iOS, and TalkBack for Android OS - Coding/Testing/Deep understanding of W3C standards - Experience in coding for Accessibility use, using JavaScript & HTML/CSS - Accessibility test case creation - Test case creation/execution - Client calls demonstrating W3C compliance with AT&T's custom CATO compliance program

• Senior Help Desk Technician

  • Sep 2014 - Sep 2015

  • Active Directory administration • Maintained life cycle of users, groups, and computers within the domain • Created solutions to critical needs via Group Policy Management • Leveraged GPO’s to roll out software to 100+ devices • Troubleshooting/Repairing Hardware and Software issues for 250+ end users • Supported users from Europe/Asia with different OS languages • Google Apps for Business Experience • Office 365 Experience • InfoPath 2013/ SharePoint 2013 - Office 365… Show more • Active Directory administration • Maintained life cycle of users, groups, and computers within the domain • Created solutions to critical needs via Group Policy Management • Leveraged GPO’s to roll out software to 100+ devices • Troubleshooting/Repairing Hardware and Software issues for 250+ end users • Supported users from Europe/Asia with different OS languages • Google Apps for Business Experience • Office 365 Experience • InfoPath 2013/ SharePoint 2013 - Office 365 Experience

• Help Desk Technician

  • Sep 2012 - Sep 2014

  • Support, troubleshoot, and repair company Laptops and Desktops. • Tier 1 support • Password resets and account creation in Active Directory Users and Groups



Applied Merchant Systems

• United States
• Financial Services
• 1 - 100 Employee

• Information Systems Support

  • Feb 2010 - Sep 2012

  • Maintain the Company’s Network and Desktops e.g. maintenance, repairing, troubleshooting, expansion • Install/Expand Client networks, along with providing onsite and phone support. • Maintain the Company’s Network and Desktops e.g. maintenance, repairing, troubleshooting, expansion • Install/Expand Client networks, along with providing onsite and phone support.