Senior Engineering Manager

• Sep 2022 - Present

Engineering Manager

• May 2021 - Aug 2022

Accountable for managing, providing vision and direction to a team that creates the Design System for the Klarna app and the team responsible for the app analytics. Accountable for managing, providing vision and direction to a team that creates the Design System for the Klarna app and the team responsible for the app analytics.

Engineering Manager

• Nov 2019 - Apr 2021

Accountable for the Nubank's customer excellence platform and tools while managing 22 engineers and managers distributed in Brazil and Argentina. Highlights: - Grow the team from 12 people to 18 engineers and 4 managers by turning the team into a distributed one having part of it based in Argentina. - Enable the whole operation to run in home-office during the pandemic.

Tech Manager

• Jul 2018 - Nov 2019

Accountable for the Nubank's customer excellence platform and tools while managing a team of 12 engineers. Highlights: - Scaled the team from 6 engineers to 11 engineers and one manager. - Internationalized the customer experience platform to enable Nubank to start an operation in Mexico. - Supported the company growth on the number of customers, from 5 to 20 million and on growth of 4 times of the working agents. - Enable third-party agencies to work on customer excellence… Show more Accountable for the Nubank's customer excellence platform and tools while managing a team of 12 engineers. Highlights: - Scaled the team from 6 engineers to 11 engineers and one manager. - Internationalized the customer experience platform to enable Nubank to start an operation in Mexico. - Supported the company growth on the number of customers, from 5 to 20 million and on growth of 4 times of the working agents. - Enable third-party agencies to work on customer excellence reducing significant operational costs.

Software Engineer

• Apr 2018 - Jul 2018

Responsible for architecture and development of solutions for the Nubank's customer excellence platform and tools. Highlights: - Migrated to Prometheus and Grafana the customer experience operations metrics for real-time monitoring. Technologies used: Clojure, Datomic, Kafka, Prometheus, Redis, ClojureScript, Docker, AWS and Git.

Tech Lead / Software Engineer

• Apr 2016 - Apr 2018

Accountable for delivering high quality software projects according to business needs by developing full-stack solutions, setting up the infrastructure, adding testing and monitoring tools, third party developers management and project architecture definition. Highlights: - Revamp of “Central de Aprendizado”, a learning center with video and content to teach brazilian players the game language and how to play the game. - From discovery to delivery of “Meu Desempenho”, a tool that… Show more Accountable for delivering high quality software projects according to business needs by developing full-stack solutions, setting up the infrastructure, adding testing and monitoring tools, third party developers management and project architecture definition. Highlights: - Revamp of “Central de Aprendizado”, a learning center with video and content to teach brazilian players the game language and how to play the game. - From discovery to delivery of “Meu Desempenho”, a tool that processed every ranked match in League of Legends to generate personalized statistics for each player to compare themselves with others in the same level. - Engineer stakeholder in the negotiation and integration with the third party for the community forums in Brazil (https://forums.comunidades.riotgames.com) Technologies used: EmberJs, Sass, NodeJs, PostgreSQL, AWS, Docker, Terraform, New Relic, Jenkins and Git. Show less Accountable for delivering high quality software projects according to business needs by developing full-stack solutions, setting up the infrastructure, adding testing and monitoring tools, third party developers management and project architecture definition. Highlights: - Revamp of “Central de Aprendizado”, a learning center with video and content to teach brazilian players the game language and how to play the game. - From discovery to delivery of “Meu Desempenho”, a tool that… Show more Accountable for delivering high quality software projects according to business needs by developing full-stack solutions, setting up the infrastructure, adding testing and monitoring tools, third party developers management and project architecture definition. Highlights: - Revamp of “Central de Aprendizado”, a learning center with video and content to teach brazilian players the game language and how to play the game. - From discovery to delivery of “Meu Desempenho”, a tool that processed every ranked match in League of Legends to generate personalized statistics for each player to compare themselves with others in the same level. - Engineer stakeholder in the negotiation and integration with the third party for the community forums in Brazil (https://forums.comunidades.riotgames.com) Technologies used: EmberJs, Sass, NodeJs, PostgreSQL, AWS, Docker, Terraform, New Relic, Jenkins and Git. Show less

Web and Game Developer

• Jan 2016 - Apr 2016

Developed a Contruct 2 (HTML5) game prototype and also a tool to visualize and configure television advertising using Javascript. Technologies I worked with: Jquery, HTML5 Canvas, Construct 2 Developed a Contruct 2 (HTML5) game prototype and also a tool to visualize and configure television advertising using Javascript. Technologies I worked with: Jquery, HTML5 Canvas, Construct 2

Full-stack Web Developer

• Oct 2015 - Jan 2016

Responsible to maintain and improve a web application on both client and server side. Technologies I worked with: NodeJs, Meteor, MongoDB, Mocha, CoffeeScript, jQuery, Underscore, Segmento and Git. Responsible to maintain and improve a web application on both client and server side. Technologies I worked with: NodeJs, Meteor, MongoDB, Mocha, CoffeeScript, jQuery, Underscore, Segmento and Git.

Software Development Specialist

• Sep 2014 - Oct 2015

Architectured and developed a CRM web portal that makes phone calls for an US company. Also had to manage an intern and discuss new features with the client. Technologies I worked with: NodeJs, Hapijs, CouchDB, CoffeeScript, Less, AngularJS, Mocha, Chai, Java, RabbitMq, WebRTC, PostgreSQL and Git. Architectured and developed a CRM web portal that makes phone calls for an US company. Also had to manage an intern and discuss new features with the client. Technologies I worked with: NodeJs, Hapijs, CouchDB, CoffeeScript, Less, AngularJS, Mocha, Chai, Java, RabbitMq, WebRTC, PostgreSQL and Git.

Software Development Specialist

• Jan 2012 - Apr 2014

Developed new features and improvements for an existing web CRM from an US client and a QA team from India. Also did intern menagement and helped to improve the UX/UI of the software. Technologies I worked with: Javascript for old platforms like IE8, Bootstrap, Jquery and SVN.

Internship

• Jul 2011 - Dec 2011

Responsible for developing online HTML 5 games to work both on desktop and tablets, working on both client and server side. Technologies I worked with: Nodejs, MongoDb, Redis, WebSocket, HTML 5 Canvas, CoffeScript, Underscore and Git.

Student

• Feb 2007 - Dec 2012

Graduated in Bc Computer Science. With emphasis in Web e Human-Computer Interaction. Graduated in Bc Computer Science. With emphasis in Web e Human-Computer Interaction.

Marketing Director

• Jul 2010 - Feb 2011

Assumed the duties of Maketing Director, supplying the unforeseen output of the director, managing four members.

Chairman of the Board

• Mar 2010 - Feb 2011

Role as an advisor in the planning and strategic decisions activities. Using the experience of 3 years working at the junior enterprise.

President

• Mar 2009 - Mar 2010

Personal and professional challenge of major proportions. Since besides all the management, the president is the legal responsible for the junior enterprise. Direct activity in decisions, solution of problems and conflicts in all areas: sales, consumer support, system development, quality, marketing, people management and finances. Leadership the enterprise composed by 6 directors and about 30 members.

Quality Director

• Mar 2008 - Mar 2009

Leadership of the team members ensuring their commitment and development, creating a legacy of the following years.