Jaya Prakash, ITIL
Senior Deployment Specialist - Cloud Services at Newlogic Solutions- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
Tamil -
-
Kannada -
-
Telugu -
Topline Score
Bio
Chris Moores
I have had the pleasure to work with Jaya and his team at Nous for the past few years. During this time Jaya has demonstrated both professionalism and commitment in all of my interactions with him.
Martin Donnelly
I have worked with Jay for the past 18 months and his meticulous approach to problem solving and leadership qualities are second to none. He is a true professional and always willing to go the extra mile to ensure high levels of customer satisfaction. His technical understanding of complex issues makes him a valued member of my support team.
Chris Moores
I have had the pleasure to work with Jaya and his team at Nous for the past few years. During this time Jaya has demonstrated both professionalism and commitment in all of my interactions with him.
Martin Donnelly
I have worked with Jay for the past 18 months and his meticulous approach to problem solving and leadership qualities are second to none. He is a true professional and always willing to go the extra mile to ensure high levels of customer satisfaction. His technical understanding of complex issues makes him a valued member of my support team.
Chris Moores
I have had the pleasure to work with Jaya and his team at Nous for the past few years. During this time Jaya has demonstrated both professionalism and commitment in all of my interactions with him.
Martin Donnelly
I have worked with Jay for the past 18 months and his meticulous approach to problem solving and leadership qualities are second to none. He is a true professional and always willing to go the extra mile to ensure high levels of customer satisfaction. His technical understanding of complex issues makes him a valued member of my support team.
Chris Moores
I have had the pleasure to work with Jaya and his team at Nous for the past few years. During this time Jaya has demonstrated both professionalism and commitment in all of my interactions with him.
Martin Donnelly
I have worked with Jay for the past 18 months and his meticulous approach to problem solving and leadership qualities are second to none. He is a true professional and always willing to go the extra mile to ensure high levels of customer satisfaction. His technical understanding of complex issues makes him a valued member of my support team.
Experience
-
Newlogic Solutions
-
United Arab Emirates
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Senior Deployment Specialist - Cloud Services
-
Jan 2017 - Present
-
-
-
Nous Infosystems
-
United States
-
IT Services and IT Consulting
-
400 - 500 Employee
-
Project Lead - Technical Support
-
Oct 2014 - Present
Responsible for day to day operations of Service Delivery Team which includes (but is not limited to): Overall client satisfaction, Account profitability, Client reporting, Maintain adequate staffing levels. Deliver services according to agreed SLA. Maintain, monitor and manage overall client retention as well as existing account growth. Train, hire and discipline the Service Delivery Team to ensure the team is ready to handle client loads. Develop staffing model supporting clients and technologies to ensure the business is supported (existing and new). Serve as primary contact with clients in regard to all interaction. Serve as liaison between clients and internal personnel. Interacting with client regularly to learn the new upgrades and pass it on to the team and Management. Acting on client feedback. Providing comprehensive status reporting to customer and internal leadership team. Monitoring staff & team performance regularly. Leave Management, Roster management and Time sheet approval of the Team. Show less
-
-
Team Lead
-
Oct 2013 - Oct 2014
-
-
Senior Executive Infrastructure Support
-
Jun 2009 - Oct 2013
-
-
-
Sitel
-
Australia
-
Telecommunications
-
200 - 300 Employee
-
Technical Support Executive
-
Aug 2008 - Jun 2009
-
-
-
Macmillan
-
United States
-
Book and Periodical Publishing
-
700 & Above Employee
-
Process Executive
-
Jun 2005 - Jun 2007
-
-
Education
-
2000 - 2003
PMC Tech
Diploma, Computer Science
Community
