Experience

AYKO

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Finance Manager

  • May 2019 - Present

  Same aspirations. Collectively better. AYKO (www.ayko.com) is a collaboration of two specialist development agencies, Two Jay and Vortex and digital marketing agency, Eralis. Together, as a full-service digital agency, we craft and grow market-leading eCommerce experiences with ingenuity, innovation and imagination. With a team of 70+ eCommerce professionals and certified developers, AYKO is the largest and most experienced Magento Enterprise agency in the UK. We also partner with Big Commerce and Shopify and are recognised as Google and Microsoft Advertising Partners. Show less


Two Jay
• United States
• Finance Manager

  • Mar 2019 - May 2019


Human Software Limited

• United Kingdom
• Software Development

• Finance Manager

  • Sep 2017 - Feb 2019

  Owing to my attention to detail and ability to anticipate problems before they occur, Human quickly promoted me to Financial Manager. I was responsible for daily monitoring of spending, forecasting based on current workloads and, where required, re-prioritising client work based on deadlines and costs. I also sat on weekly project forecasting and finance review sessions. Owing to the small scale of the business, I also maintained and improved upon some of my previous duties, taking on a role defining company processes and a degree of risk management. Show less

• Office Co-ordinator

  • Jun 2016 - Sep 2017

  This role was quite broad in scope, covering everything from managing office supplies and client meetings to writing customer contracts and handling a business merger. As this role developed into my current Finance Manager position, I took on new responsibilities such as invoicing through Xero and policy management (Health & Safety, business continuity plan, insurance, etc).



The Co-operative Insurance

• United States

• Credit Hire Reduction - HAS Team Lead

  • Jun 2012 - Mar 2015

  Responsible for quickly resolving credit hire cases to control costs, as well as closing aged debt cases to prevent litigation. Achievements:- Reduced aged debt cases from several thousand to 200 in less than 6 months, saving millions in litigation.- Handled and closed >75 new cases per week.- Saved over £15,000 through resolution of a single prestige case.- Regularly updated team and reported to management as to progress and savings.- Responsible for detecting incidents of fraud from third-party companies. Show less

• Third Party Claims Negotiator

  • Feb 2012 - Mar 2015

  Responsible for liaising with policyholders and third party representatives (e.g. solicitors and insurers) in order to resolve liability aspects of a claim. I also served as a training mentor for new staff and those requiring additional support.Achievements:- Operated at 35 tasks per day on shared caseload.- Validating and negotiating costs associated with each case, record monthly saving was £23,000.- Average quality audit score of over 95%.- Champion role to monitor and report on team savings and leakages. Show less

• Customer Advisor

  • Jul 2011 - Feb 2012

  Recruited as agency staff but taken on full time to handle motor renewals. Following high scores on routine assessments I was trained for High Priority Loss Notification Team, a role for which I later produced a staff training manual.



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Customer Advisor

  • Nov 2010 - May 2011

  High pressure role with a focus on low handling time and strict targets. Required to handle sensitive data and sell direct debit plans. High pressure role with a focus on low handling time and strict targets. Required to handle sensitive data and sell direct debit plans.


Store Twenty One
• Retail
• 100 - 200 Employee
• Weekend Supervisor

  • Jan 2007 - Jan 2010