IT Desktop Support

• Sep 2022 - Present

IT Helpdesk Coordinator

• Feb 2020 - Sep 2022

IT Support

• Jan 2016 - Feb 2020

• Assist in planning and installation of cabling, switches, routers, computers and access points. • Install and Deploy new PC setups (Windows & Mac OS) with required software and updated anti-virus protection. • Creating & Managing User / Computer Accounts (40 users) • Perform daily backups on remote site using Synology (NAS) • Troubleshoot hardware and software problems. Answer tickets and emails pertaining to users’ computer problems. Maintain documentation of technical maintenance procedures carried out. • Monitoring, troubleshooting, diagnosing, maintaining and resolving network issues. • Conduct periodic scans to evaluate current security readiness. • Accounting for all the IT equipment (software and hardware) at all projects assigned by recording a full inventory of assets. Creating policies and procedures for new and old equipment being used. • Conduct proper documentation for systems and network future enhancements/upgrade Show less

Payroll Clerk / IT Support

• Jun 2008 - Dec 2014

- Maintains payroll information by collecting, calculating, and entering data - Preparing monthly, quarterly and year-end payroll statements - Assist in Deploying and Troubleshooting Company’s LAN/W AN infrastructure. - Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. - Servicing printers, scanners, fax machines and other office equipment. - Installing and configuring computer hardware operating systems and applications Show less