Jason Pensy

Program Project Manager @ Meta (Source to Pay / Net Zero) at Crystal Equation Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas Metropolitan Area

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LinkedIn User

There's so much to say about Jason. All great things! I had the pleasure of working with him at Google in the Play department. Our call center was the incubation and training center for the future call centers of Google Play. As we were the first, we were responsible for creating and testing workflows. Because of the nature of our business, things constantly changed. These frequent changes are frustrating for anybody. Jason, however, kept a positive attitude and adapted to all changes very well. He learns quickly on the fly, he's versatile and open minded. His character is refreshing and his influence was very positive, especially among his peers. My management staff and I had seen great potential in him and were grooming Jason for a management position before our call center had closed. I strongly feel Jason would be a wonderful asset to any business and it would be a pleasure to work with him again in the future!

Bryan Lanfranco

Jason was a joy to work with and manage. He has a very friendly personality and demeanor. He took his work seriously, was very cordial in all his communications with the Google Places' user base. Jason took it upon himself to learn as much as possible and became a great resource and mentor for new agents coming into the support team.

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Experience

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Program Project Manager @ Meta (Source to Pay / Net Zero)
      • Jun 2023 - Present

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Project Manager II @ Google (Geo Org)
      • Sep 2022 - Mar 2023

      - Successfully led XFN teams to launch innovative product features for Google AI, Speech, and Geo.- Developed and executed project plans to ensure timely delivery of product features.- Conducted regular stakeholder meetings to ensure all parties were aligned on project goals, timelines, and deliverables.- Collaborated with the Product Management team to prioritize features, requirements, and worked with UX, Engineering, and Legal to identify and mitigate potential risks.- Managed and reported project status, budget, and risks to upper management and stakeholders.- Developed and executed product strategies for client onboarding, resulting in a 78% increase to conversion rate.- Conducted market and customer research to identify and prioritize customer needs and requirements.- Worked with cross-functional teams to define product requirements, including features, user experience, and design.- Analyzed product metrics to identify opportunities for improvement, and recommended changes to improve product performance.- Provide global training throughout the development of website, documentation, workflows, best practices, and tooling resources in order to support operations and clients across time zones.- Customer success management with continued support in developing partner skills required to scale.- Project managed the design of a website to serve as a knowledge base for internal and external boarding, containing our best practices and highlighting product features. Show less

    • Product Specialist II @ Google (Next Billion Users Org)
      • Apr 2021 - Mar 2023

      - Designed and implemented the on-boarding process including tracking mechanisms to report KPIs- Uncovered key product use case based on analytics reshaping our product design and target market- Client partnerships including product demos, project design, training, and road map expectation- Cross-functional collaboration with partners, engineering, project management, operations, partnerships, and UX design teams to submit feature requests and prioritize feature launches- Creation and documentation of new or existing features, triage workflows and other various processes- Provide global training throughout the development of documentation, workflows, best practices, and tool resources in order to support the team and clients across timelines- Triage client issues, product confusions, and bugs. Filling tickets for engineering support and resolution- Collaborate with UX / UXR teams in product design, implementation review, and advising on technical writing aspects- Provide insights on user reported issues including risk assessment, action items and project iteration- Create and convert partner media for workflow use in project design and implementation- Facilitate project launch looping in operations in order to onboard users to meet project SLA- QA projects before approval reviewing design, workflow, PII, safety and adherence to policy guidelines, providing client feedback when necessary- Customer success management with continued support in developing partner skills required to scale Show less

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Project Coordinator II @ Meta (PSO Org - Shop Ads)
      • Aug 2022 - Sep 2022

      - Developed KPI metrics and reported to upper management - Created and documented triage workflows and best practices - Created client response data base - Trained Coordinators on Facebook's business product tools - Facilitated on boarding and support for new clients utilizing the new Facebook Business product tool - Developed KPI metrics and reported to upper management - Created and documented triage workflows and best practices - Created client response data base - Trained Coordinators on Facebook's business product tools - Facilitated on boarding and support for new clients utilizing the new Facebook Business product tool

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Product Analyst @ Facebook (Ads Measurements & Metrics)
      • Aug 2019 - Apr 2021

      - Providing teir 3 support for Meta's Top Clients by tirage reported issues from support teams in order to identify and fix widespread issues working alongside Product Specialists and Engineering - Investigate attribution, measurement, and metrics by performing queries via Sequel and API Call - Website and ad performance by analyzing and manipulate data, in order to provide insights - Provided documentation updates and process development continuing product growth - B2B support for products; Business Manager, FB Pixel, Ads Manager, Attribution, FB Analytics, Page Insights, Business Insights and more on FB’s Global Business Platform Show less

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Sales & Marketing Manager
      • Nov 2018 - Mar 2019

      - The creation of digital, social media, physical marketing campaigns, cold calls, workflows, and presentations which increased lead generation 6 fold - Generated reports for the CEO that included analyzing Reach, Impressions, Link Clicks, Conversions, and other KPIs which saved the company over five thousand dollars a month and helped increased leads five fold. - The creation of digital, social media, physical marketing campaigns, cold calls, workflows, and presentations which increased lead generation 6 fold - Generated reports for the CEO that included analyzing Reach, Impressions, Link Clicks, Conversions, and other KPIs which saved the company over five thousand dollars a month and helped increased leads five fold.

    • Primary Metal Manufacturing
    • 100 - 200 Employee
    • Digital Content Coordinator
      • Apr 2018 - Jul 2018

      - Interaction and follow-up with clients, creative, copy, and account executives to create deliverables - Built Amazon A+ pages, CNET, and other syndicated content based on key market insights - Interaction and follow-up with clients, creative, copy, and account executives to create deliverables - Built Amazon A+ pages, CNET, and other syndicated content based on key market insights

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Process Specialist @ Google (Geo Org)
      • Dec 2017 - Mar 2018

      - Worked with cross functional teams on different levels to execute on deliverables and target metrics - Interactions over the phone to verify data sets on Google Maps, requiring pre-call planning and flow ups - Worked with cross functional teams on different levels to execute on deliverables and target metrics - Interactions over the phone to verify data sets on Google Maps, requiring pre-call planning and flow ups

    • United States
    • Staffing and Recruiting
    • 500 - 600 Employee
    • Operations & Logistics @ SF 49ers Levi's Stadium
      • Feb 2015 - Oct 2016

      - Contributed to the overall culture, spirit, essence, safety, and excitement on event days - Provided provisions of equipment, and assistance for event setups - Contributed to the overall culture, spirit, essence, safety, and excitement on event days - Provided provisions of equipment, and assistance for event setups

    • Netherlands
    • Human Resources Services
    • 700 & Above Employee
    • Mentor Tier 3 Support @ Google (Geo, Play, & Hardware Orgs)
      • Dec 2012 - Jun 2014

      - Data entry via Salesforce for customer relationship management, and search engine management - Resource development including training materials, workflows and policy change - Interacted with clients, via phone, and email support, in a queue-based ticketing system - Traveled and trained employees at other sites - Data entry via Salesforce for customer relationship management, and search engine management - Resource development including training materials, workflows and policy change - Interacted with clients, via phone, and email support, in a queue-based ticketing system - Traveled and trained employees at other sites

    • Retail
    • 700 & Above Employee
    • Lead Sales Associate
      • May 2011 - Jun 2012

      - Served as Customer Service Representative / Sales associate in all departments (Gaming, Computers, Digital Imaging, Home Theater, Best Buy Mobile, and Movies) - Exceeded sales expectations ranking 5th in district sales - Single store Marketing Planner: setup marketing creative around the store to promote sales and pre-purchase of products - Responsible for marketing and generating demand for midnight launch events - Midnight event logistics coordinator: Hosted tournaments, and event for blockbuster AAA video game titles which increased store revenue. - Trained employees on product knowledge and sales tactics Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Supervisor
      • Sep 2008 - May 2011

      - Key Holder: opening and closing responsibilities. - Managed/trained a team of 6+ employees to achieve company initiatives and develop sales techniques. - Balancing and reconciling of store cash flow which included safe access and bank deposits. - Exceeded store expectations regarding sales goals and contributed to a consecutive rank one sales goal for district over the course of several months. - Processed online orders for customers. - Receiving and shipping of store product. - Midnight event logistics coordinator: Hosted midnight launch events which drove store revenue - Development of sales and marketing strategies implemented at store location witch increased store pre-sales and allowed us to do special give-a-ways Show less

    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Customer Service Representative / Electronic Technician
      • May 2008 - Mar 2009

      - Electronic technician: maintenance and servicing of various types of arcade machines and circuitry - Balancing and reconciling of store cash flow which included safe access, bank deposits and cash management - Customer service - Trouble shooting onsite equipment - Ran store operations independently without supervision - Preformed opening and closing store functions - Trained new employees - Purchased redemption items - Electronic technician: maintenance and servicing of various types of arcade machines and circuitry - Balancing and reconciling of store cash flow which included safe access, bank deposits and cash management - Customer service - Trouble shooting onsite equipment - Ran store operations independently without supervision - Preformed opening and closing store functions - Trained new employees - Purchased redemption items

Education

  • California State University-East Bay
    Bachelor’s of Science, Business Administration: Marketing Management Option
    2016 - 2017
  • Chabot College
    Associate’s Degree, Business, Management, Marketing, and Related Support Services
    2011 - 2015

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