Experience

Viscor

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Director, Customer Success & Strategy

  • Nov 2017 - Present

  Seasoned executive focusing on front line strategy and front office business operations while overseeing a substantial annual business portfolio. Key Highlights: - Direct leadership of cross-functional teams, driving performance and collaboration. - Orchestrated market-driven product pricing strategies and P&L management. - Guided strategic initiatives, fostering cross-departmental collaboration. Operational Impact: - Transformed systems and workflows to enhance… Show more Seasoned executive focusing on front line strategy and front office business operations while overseeing a substantial annual business portfolio. Key Highlights: - Direct leadership of cross-functional teams, driving performance and collaboration. - Orchestrated market-driven product pricing strategies and P&L management. - Guided strategic initiatives, fostering cross-departmental collaboration. Operational Impact: - Transformed systems and workflows to enhance efficiency. - Led CRM integration with ERP systems for streamlined data synergy. - Pioneered real-time communication solutions, boosting productivity by 50%. Notable Achievements: - Instrumental in planning and formation of operational strategy for Leviton Lighting Canada. - Streamlined inside sales and services operations, tripling productivity while maintaining team size. - Implemented pricing reforms and systems, enhancing efficiency by over 20%.

• Manager, Customer Service / Inside Sales - North America

  • Dec 2012 - Nov 2017

  Leading and mentoring a cross-functional team of 10 direct reports, responsible for overseeing Customer Service, Inside Sales, Quotations, and Pricing across all Viscor brands. - Spearheaded a transformational initiative, rebuilding the Customer Service team, and enhancing the customer experience. This encompassed the refinement of customer service and sales policies, defining the sales cycle, and establishing robust customer relationship management standards. These strategic actions… Show more Leading and mentoring a cross-functional team of 10 direct reports, responsible for overseeing Customer Service, Inside Sales, Quotations, and Pricing across all Viscor brands. - Spearheaded a transformational initiative, rebuilding the Customer Service team, and enhancing the customer experience. This encompassed the refinement of customer service and sales policies, defining the sales cycle, and establishing robust customer relationship management standards. These strategic actions served as the cornerstone for tripling the productivity of the customer service team. - Pioneered a comprehensive pricing structure overhaul, involving the development of a pricing system, customer categorization, and the establishment of long-term trade agreements. This initiative brought structure and consistency to the Sales and Customer Service teams, bolstering the company's credibility. - Innovated the Partner Agent Portal to facilitate seamless communication and real-time information sharing with sales representatives. This achievement resulted in a remarkable 50% increase in productivity and dramatically elevated sales agent satisfaction levels.

• Manager, Customer Service / Inside Sales - (Visioneering Brand)

  • Sep 2010 - Dec 2012

  Managed a team of 8 dedicated customer service representatives with a focus on delivering exceptional service. - Collaborated cross-functionally with other departments to introduce and refine processes, ensuring effective issue resolution and corrective action procedures. - Facilitated weekly team meetings to foster communication and enhance team cohesion. - Led a regular product trends analysis to identify sales opportunities, adjust pricing, and chart the course for future… Show more Managed a team of 8 dedicated customer service representatives with a focus on delivering exceptional service. - Collaborated cross-functionally with other departments to introduce and refine processes, ensuring effective issue resolution and corrective action procedures. - Facilitated weekly team meetings to foster communication and enhance team cohesion. - Led a regular product trends analysis to identify sales opportunities, adjust pricing, and chart the course for future growth. - Actively participated in new sales agent training and industry events, presenting our products and engaging in meetings with senior staff from customers and sales agencies.



Lind Equipment

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Electrical Sales Manager

  • Dec 2005 - Sep 2010

  Manufacturer and distributor of specialty industrial electrical products. - Successfully improved market share by developing sales programs, and through effective campaign management - Fulfilled key role in motivating sales agents through quarterly meetings and review sessions toward progress through discussion, review of pipeline opportunities, and planning for upcoming quarter - Set annual sales targets, budgets, and incentives for agents to surpass targets for each territory -… Show more Manufacturer and distributor of specialty industrial electrical products. - Successfully improved market share by developing sales programs, and through effective campaign management - Fulfilled key role in motivating sales agents through quarterly meetings and review sessions toward progress through discussion, review of pipeline opportunities, and planning for upcoming quarter - Set annual sales targets, budgets, and incentives for agents to surpass targets for each territory - Held responsibility in providing all aspects of account management for distributors, including customizing and designing products for customer applications, handling item costing and quotations, and addressing any issues - Offered instruction and supervision to office and warehouse workers toward promoting seamless flow - Brought revenue growth to the company across Canada by more than 35% through successful strategic initiatives which included direction to six outside sales agencies and strengthening relationships with key stakeholders Show less Manufacturer and distributor of specialty industrial electrical products. - Successfully improved market share by developing sales programs, and through effective campaign management - Fulfilled key role in motivating sales agents through quarterly meetings and review sessions toward progress through discussion, review of pipeline opportunities, and planning for upcoming quarter - Set annual sales targets, budgets, and incentives for agents to surpass targets for each territory -… Show more Manufacturer and distributor of specialty industrial electrical products. - Successfully improved market share by developing sales programs, and through effective campaign management - Fulfilled key role in motivating sales agents through quarterly meetings and review sessions toward progress through discussion, review of pipeline opportunities, and planning for upcoming quarter - Set annual sales targets, budgets, and incentives for agents to surpass targets for each territory - Held responsibility in providing all aspects of account management for distributors, including customizing and designing products for customer applications, handling item costing and quotations, and addressing any issues - Offered instruction and supervision to office and warehouse workers toward promoting seamless flow - Brought revenue growth to the company across Canada by more than 35% through successful strategic initiatives which included direction to six outside sales agencies and strengthening relationships with key stakeholders Show less



OnLane

• Toronto, Canada Area

• Marketing Analyst

  • Jul 2005 - Dec 2005

  Call centre supporting online auction for car dealers remarketing to other dealerships in US & Canada. Responsible for tracking sales and designing / creating reports that assisted management in evaluating the Canadian & U.S. sales teams. • Involved in coordinating and organizing the roll-out of a new program. • Analyzed market conditions and compared with company offering. • Coached new sales personnel. Call centre supporting online auction for car dealers remarketing to other dealerships in US & Canada. Responsible for tracking sales and designing / creating reports that assisted management in evaluating the Canadian & U.S. sales teams. • Involved in coordinating and organizing the roll-out of a new program. • Analyzed market conditions and compared with company offering. • Coached new sales personnel.



Metaca Corp

• Canada
• IT Services and IT Consulting

• Client Director (Account Manager)

  • Apr 2003 - May 2004

  Manufacturer / Printer of Plastic Cards and other related material. Responsible for major account sales (Business-to-Business), selling to a specific account list while also attempting to open up new companies. • Increased revenue from portfolio of accounts, during 1st year, by improving relationships, which allowed for the introduction of new company offerings. (Account portfolio at year-end achieved over 110% of forecasted targets.) • Pursued major account sales… Show more Manufacturer / Printer of Plastic Cards and other related material. Responsible for major account sales (Business-to-Business), selling to a specific account list while also attempting to open up new companies. • Increased revenue from portfolio of accounts, during 1st year, by improving relationships, which allowed for the introduction of new company offerings. (Account portfolio at year-end achieved over 110% of forecasted targets.) • Pursued major account sales (Business-to-Business) and within 1st year, developed new business, which included one of the largest banks globally (Canadian Offices). • Created and delivered a business case for a Sales CRM system that would help to increase sales department productivity by 15%. In addition, recommended bi-monthly sales meetings, as well as instituting other internal-communication procedures. • Initiated marketing efforts and coordinated program with a team, to allow for increased support to the sales effort and help increase company awareness. • Managed client projects and (RFP) proposal responses, by coordinating a team of people from various departments. • Worked closely with all areas/departments of the company (including Security) to ensure customer satisfaction and supervise customer deliverables. • Received exemplary year-end review based on training and progress to-date. Show less Manufacturer / Printer of Plastic Cards and other related material. Responsible for major account sales (Business-to-Business), selling to a specific account list while also attempting to open up new companies. • Increased revenue from portfolio of accounts, during 1st year, by improving relationships, which allowed for the introduction of new company offerings. (Account portfolio at year-end achieved over 110% of forecasted targets.) • Pursued major account sales… Show more Manufacturer / Printer of Plastic Cards and other related material. Responsible for major account sales (Business-to-Business), selling to a specific account list while also attempting to open up new companies. • Increased revenue from portfolio of accounts, during 1st year, by improving relationships, which allowed for the introduction of new company offerings. (Account portfolio at year-end achieved over 110% of forecasted targets.) • Pursued major account sales (Business-to-Business) and within 1st year, developed new business, which included one of the largest banks globally (Canadian Offices). • Created and delivered a business case for a Sales CRM system that would help to increase sales department productivity by 15%. In addition, recommended bi-monthly sales meetings, as well as instituting other internal-communication procedures. • Initiated marketing efforts and coordinated program with a team, to allow for increased support to the sales effort and help increase company awareness. • Managed client projects and (RFP) proposal responses, by coordinating a team of people from various departments. • Worked closely with all areas/departments of the company (including Security) to ensure customer satisfaction and supervise customer deliverables. • Received exemplary year-end review based on training and progress to-date. Show less



Caledon

• Canada
• Financial Services
• 1 - 100 Employee

• Manager, Sales

  • Sep 1998 - Oct 2002

  Software developer / Service provider of credit card processing solutions. (SaaS solutions.) Responsible for business development sales (Business-to-Business). This included researching companies to establish cold call lists, creating marketing materials/presentations and presenting to senior management/executives regularly. • Successfully developed and presented sales proposals to potential customers resulting in the awarding of numerous contracts. Achieved 116% & 133% of… Show more Software developer / Service provider of credit card processing solutions. (SaaS solutions.) Responsible for business development sales (Business-to-Business). This included researching companies to establish cold call lists, creating marketing materials/presentations and presenting to senior management/executives regularly. • Successfully developed and presented sales proposals to potential customers resulting in the awarding of numerous contracts. Achieved 116% & 133% of company targeted goals in two consecutive years. • Pursued major account sales (Business-to-Business), which led to new clients such as Hewlett-Packard (HP), iTravel 2000, The TorStar Group, Corporate Express, Sony Canada, Toshiba, Kraft Canada, Trader.com, SoftChoice Corporation, Relizon, Peterborough Utilities, Affina Corporation, Ontario Place, etc. • Conducted sales presentations and demonstrated solutions/software to groups of people from various departments. • Worked closely with other departments to monitor order status and identify any potential problems with order processing. • Developed and managed strategic relationships (alliances) with key business partners. (Including Visa, Trans-Union, IBM, Microsoft, InterShop, etc.) These alliances helped increase business by more than 10% due to referrals. • Performed marketing studies that included surveying and cold calling potential new customers for a new product launch. • Consulted on web site changes and maintained collateral materials, to help support the sales team and company’s efforts. In addition, used computer skills to develop PowerPoint presentations and deliver product demos. Position: Technical Sales Representative -- 1998 to 2000 • Researched, prospected and cold called prospective new clients. (B2B sales) • Presented sales proposals, as well as responding to numerous RFPs/RFIs. • Helped develop new internal systems and procedures. Show less Software developer / Service provider of credit card processing solutions. (SaaS solutions.) Responsible for business development sales (Business-to-Business). This included researching companies to establish cold call lists, creating marketing materials/presentations and presenting to senior management/executives regularly. • Successfully developed and presented sales proposals to potential customers resulting in the awarding of numerous contracts. Achieved 116% & 133% of… Show more Software developer / Service provider of credit card processing solutions. (SaaS solutions.) Responsible for business development sales (Business-to-Business). This included researching companies to establish cold call lists, creating marketing materials/presentations and presenting to senior management/executives regularly. • Successfully developed and presented sales proposals to potential customers resulting in the awarding of numerous contracts. Achieved 116% & 133% of company targeted goals in two consecutive years. • Pursued major account sales (Business-to-Business), which led to new clients such as Hewlett-Packard (HP), iTravel 2000, The TorStar Group, Corporate Express, Sony Canada, Toshiba, Kraft Canada, Trader.com, SoftChoice Corporation, Relizon, Peterborough Utilities, Affina Corporation, Ontario Place, etc. • Conducted sales presentations and demonstrated solutions/software to groups of people from various departments. • Worked closely with other departments to monitor order status and identify any potential problems with order processing. • Developed and managed strategic relationships (alliances) with key business partners. (Including Visa, Trans-Union, IBM, Microsoft, InterShop, etc.) These alliances helped increase business by more than 10% due to referrals. • Performed marketing studies that included surveying and cold calling potential new customers for a new product launch. • Consulted on web site changes and maintained collateral materials, to help support the sales team and company’s efforts. In addition, used computer skills to develop PowerPoint presentations and deliver product demos. Position: Technical Sales Representative -- 1998 to 2000 • Researched, prospected and cold called prospective new clients. (B2B sales) • Presented sales proposals, as well as responding to numerous RFPs/RFIs. • Helped develop new internal systems and procedures. Show less