Experience

Dreamworks Spa

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Spa Manager

  • Mar 2018 - Present

  Reporting to the Spa Operation Manager, responsibilities and essential job functions include but are not limited to the following: • Assists Spa Manager in overseeing the operations of the spa. • Maximize profit through driving revenues and controlling costs within spa operation • Communicates and collaborates with other branch • Handle & maintain equipment and tools in proper spa settings • Establish and maintain good relationship with spa associates and guests • Record and monitor all sales, costs, payroll and profit • Participate in marketing and promotion activities • Solve guest complaints and misunderstanding • Oversee the branch operation • Ensures Customer Satisfaction • Assist with trainings of spa associates and ensures that all procedures are up to SOP’s • Motivates staff to achieve monthly target • To carry out appraisals Show less



JW Marriott Marquis Hotel Dubai

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Spa Supervisor

  • Jul 2013 - Present

  • Communicate and collaborate with other departments • Handle and maintain equipment and tools in proper spa settings • Establish and maintain good relationships with spa staff and guests • Record and monitor all sales, costs, payroll and profit • Participate at marketing and promotion activities • Perform other duties as requested by spa manager • Enforcing all club and spa rules ensuring a safe environment for all guests • Solve guest complaints and misunderstanding • Supervision of associates within the department • To carry out appraisals Show less



Fairmont Dubai

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Spa Receptionist

  • Mar 2012 - Jul 2013

  • Consistently offers professional, engaging and friendly service • Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests • Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail. • Respond quickly to guest requests or complaints and see that appropriate action is taken. • Work efficiently in scheduling, modifying or canceling all Spa and Fitness reservations and services. • Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility • Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed / posted throughout the day. • Assist/resolve guest billing disputes • Secure cash bank, maintaining accurate cash accounting information/records, balancing cash bank and list contents on the Cash Activity Sheet on a daily basis Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Spa Receptionist

  • Dec 2010 - Mar 2012

  • Consistently offers professional, engaging and friendly service • Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests • Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail. • Respond quickly to guest requests or complaints and see that appropriate action is taken. • Work efficiently in scheduling, modifying or canceling all Spa and Fitness reservations and services. • Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility • Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed / posted throughout the day. • Assist/resolve guest billing disputes • Secure cash bank, maintaining accurate cash accounting information/records, balancing cash bank and list contents on the Cash Activity Sheet on a daily basis Show less



Media One Hotel

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Telephone Operator / Reservation Agent

  • Apr 2010 - Dec 2010

  • Consistently offer professional, friendly and engaging service • Process all external and internal calls either by redirecting calls or assisting the caller • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, Food and Beverage and Engineering • Serve as a liaison for Guests requiring information relating to all aspects of the hotel • Handle and distribute faxes, voice messages and written messages for internal and external Guests • Have full knowledge of the hotel’s emergency procedures • Ensure accurate records of guest calls to maintain the integrity of our data • Maintain knowledge of hotel rates and packages • Ensure inter-departmental communication and co-operation in the interest of better guest satisfaction • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program • Adhere to all environmental policies and programs as required • Update reservations ensuring a flawless check in and checkout process • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities • Liaise with Sales and other departments as required • Answer telephone and email inquiries in a timely manner • Receive and process reservations calls, confirmation and conversions via dedicated reservations line • Convert reservation inquires into reservations through sales acumen, and up selling techniques • Monitor daily Fax and Email Reservations inbox, and process requests Assist Front Desk as required Show less

• Spa Attendant

  • Sep 2008 - Aug 2009

  • Consistently offer professional, friendly and engaging service•Assist in the operation of all spa departments and to have knowledge of all Spa treatments• Maintain linen inventory to and from laundry on a scheduled basis• Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc• Prepare rooms for treatments according to specified guidelines• Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies• Maintain locker rooms in a tidy manner and ensure all amenities are stocked• Follow departmental policies and procedures • Follow all safety and sanitation policies Show less

• Housekeeping Attendant

  • Oct 2007 - Sep 2008

  • Consistently offer professional, friendly and engaging service• Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies• Sign in and out master keys daily• Maintain proper usage of cleaning supplies and equipment• Update and record all cleaned rooms • Return and properly tag all lost and found articles in the Housekeeping Office• Follow departmental policies and procedures and service standards• Report necessary maintenance items• Follow all safety and sanitation policies•Sign in; pick up keys and room assignments in Housekeeping office. Return items and sign out at end of day. • Report necessary maintenance to your supervisor. • Return and properly tag all lost and found articles in the Housekeeping Office. • Check assigned floors, including storage areas, for required cleaning throughout the day (i.e.; burnt light bulbs black marks on walls and paint marks on suppliers). • Fill guest requests in a timely and efficient manner. • Pick up soiled linen, sort and empty linen bins throughout the day. • Re-stock Room Attendant carts and return to proper backspace parking location. • Provide courteous, professional service and maintain a good working relationship with your own colleagues and all departments. • Ensure a safe work environment for you and co-workers and uphold safety guidelines Show less



Oxford Suites Makati

• Hospitality
• 1 - 100 Employee

• Housekeeping Attendant

  • May 2006 - Apr 2007

  • Consistently offer professional, friendly and engaging service • Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies • Sign in and out master keys daily • Maintain proper usage of cleaning supplies and equipment • Update and record all cleaned rooms • Return and properly tag all lost and found articles in the Housekeeping Office • Follow departmental policies and procedures and service standards • Report necessary maintenance items • Follow all safety and sanitation policies •Sign in; pick up keys and room assignments in Housekeeping office. Return items and sign out at end of day. • Report necessary maintenance to your supervisor. • Return and properly tag all lost and found articles in the Housekeeping Office. • Check assigned floors, including storage areas, for required cleaning throughout the day (i.e.; burnt light bulbs black marks on walls and paint marks on suppliers). • Fill guest requests in a timely and efficient manner. • Pick up soiled linen, sort and empty linen bins throughout the day. • Re-stock Room Attendant carts and return to proper backspace parking location. • Provide courteous, professional service and maintain a good working relationship with your own colleagues and all departments. • Ensure a safe work environment for you and co-workers and uphold safety guidelines Show less