Joël Benghiat
Chief Strategy Officer at Nembrini Consulting SA- Claim this Profile
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Bio
Maria Caletti
It has been a pleasure to work with Joel on several implementation initiatives. Joel has a real skill to define his plan, to get everyone onboard with this plan and then to execute that plan. His excellent people skills and thorough understanding of both the business and the technical side of things allow him to effortlessly work across the board with cross-functional SMEs. During our LATAM Harmonization initiative, Joel proved that he could be very hands-on for implementing his scalable solutions. Several years later, during the Shape transition, Joel demonstrated how efficient he can be to meet requirements in a complex enviroment and to then obtain sign-off from all the concerned parties. This is Joel’s great relational skills that allow him to anticipate roadblocks and to address these before they become issues. Joel gets things done!
Gian Luca Buscaglia
Joel is a serious, meticulous and very organised professional. I had the chance to work with him for a few years in a highly challenging and international business: his project management skills, clear vision and understanding of CRM and of the airline business made it a pleasure to share achievements with him. Joel is calm, sympathetic and open-minded: I recommand him to anyone looking for a reliable professional to reinforce their workforce.
Maria Caletti
It has been a pleasure to work with Joel on several implementation initiatives. Joel has a real skill to define his plan, to get everyone onboard with this plan and then to execute that plan. His excellent people skills and thorough understanding of both the business and the technical side of things allow him to effortlessly work across the board with cross-functional SMEs. During our LATAM Harmonization initiative, Joel proved that he could be very hands-on for implementing his scalable solutions. Several years later, during the Shape transition, Joel demonstrated how efficient he can be to meet requirements in a complex enviroment and to then obtain sign-off from all the concerned parties. This is Joel’s great relational skills that allow him to anticipate roadblocks and to address these before they become issues. Joel gets things done!
Gian Luca Buscaglia
Joel is a serious, meticulous and very organised professional. I had the chance to work with him for a few years in a highly challenging and international business: his project management skills, clear vision and understanding of CRM and of the airline business made it a pleasure to share achievements with him. Joel is calm, sympathetic and open-minded: I recommand him to anyone looking for a reliable professional to reinforce their workforce.
Maria Caletti
It has been a pleasure to work with Joel on several implementation initiatives. Joel has a real skill to define his plan, to get everyone onboard with this plan and then to execute that plan. His excellent people skills and thorough understanding of both the business and the technical side of things allow him to effortlessly work across the board with cross-functional SMEs. During our LATAM Harmonization initiative, Joel proved that he could be very hands-on for implementing his scalable solutions. Several years later, during the Shape transition, Joel demonstrated how efficient he can be to meet requirements in a complex enviroment and to then obtain sign-off from all the concerned parties. This is Joel’s great relational skills that allow him to anticipate roadblocks and to address these before they become issues. Joel gets things done!
Gian Luca Buscaglia
Joel is a serious, meticulous and very organised professional. I had the chance to work with him for a few years in a highly challenging and international business: his project management skills, clear vision and understanding of CRM and of the airline business made it a pleasure to share achievements with him. Joel is calm, sympathetic and open-minded: I recommand him to anyone looking for a reliable professional to reinforce their workforce.
Maria Caletti
It has been a pleasure to work with Joel on several implementation initiatives. Joel has a real skill to define his plan, to get everyone onboard with this plan and then to execute that plan. His excellent people skills and thorough understanding of both the business and the technical side of things allow him to effortlessly work across the board with cross-functional SMEs. During our LATAM Harmonization initiative, Joel proved that he could be very hands-on for implementing his scalable solutions. Several years later, during the Shape transition, Joel demonstrated how efficient he can be to meet requirements in a complex enviroment and to then obtain sign-off from all the concerned parties. This is Joel’s great relational skills that allow him to anticipate roadblocks and to address these before they become issues. Joel gets things done!
Gian Luca Buscaglia
Joel is a serious, meticulous and very organised professional. I had the chance to work with him for a few years in a highly challenging and international business: his project management skills, clear vision and understanding of CRM and of the airline business made it a pleasure to share achievements with him. Joel is calm, sympathetic and open-minded: I recommand him to anyone looking for a reliable professional to reinforce their workforce.
Credentials
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NICE inContact - Certified Implementation Partner - "Core" and "Core Plus" Certification Tracks
NICE inContactJun, 2020- Oct, 2024 -
Google Cloud Platform Fundamentals: Core Infrastructure
Coursera | GoogleSep, 2018- Oct, 2024
Experience
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Nembrini Consulting SA
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Switzerland
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IT Services and IT Consulting
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1 - 100 Employee
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Chief Strategy Officer
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Aug 2021 - Present
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Advisor
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Mar 2021 - Jul 2021
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SOFTEL Communications Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Program Manager
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Oct 2019 - Feb 2021
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Chief Advisor
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Jun 2018 - Aug 2019
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Amadeus IT Group
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Aug 2014 - Dec 2017
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Global CRM Implementation Lead
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Nov 2010 - Jul 2014
+ Headed all complex implementations and helpdesk regionalisations+ Led gap analysis workshops to oversee business sign-off+ Re-defined business processes ("as-is" to "to-be")+ Key contributor to the Amadeus Self-Service strategy+ Led and successfully completed the first CRM integration with SAP Local (customer) Billing
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CRM Implementation Consultant
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Jan 2007 - Nov 2010
+ Cross-functional team player: liaised with all CRM program teams, customers and key stakeholders+ Introduced industry best practices in the CRM implementation framework+ Defined the CRM implementation blueprints for each module+ Initiated the groundwork for our CTI SoR+ Coordinated customer deployments
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Senior Management Consultant
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Oct 2001 - Mar 2007
+ Expertise: CRM | Mobility | Business Process Re-engineering | UX + Cross-industry PM (primarily biotech and pharma) + Full lifecycle, on-site consultancy over 4 continents Chief engagements include: Jan. - May 2002: Accenture (Reston, VA; Paris, France). Design and build of a CRM Go-to-Market offering for Federal Tax Service call centres. May – Dec. 2002: Biogen (Cambridge, MA; San Jose, CA; Paris, France). Mobile CRM stream lead. Feb. – June 2003: AXA PPP (Kent, UK). Design Lead for contact centre. Aug. – Sept. 2003: Unilever (São Paulo, Brasil). Siebel mobility expert. Sept. – Nov. 2003: Amgen (Breda, Netherlands). CRM Design Lead for global harmonization of local processes. Nov. 2003 – Nov. 2004: Astra Zeneca (Luton, UK). CRM development team lead of 11. Oct. – Nov. 2004: Accenture (Madrid, Spain). Key contributor in building Accenture's CRM Pharma CoE. Oct. – Nov. 2004: Accenture (Paris, France). Proposal development for Serono's mobile field force enablement of CRM. Dec. 2004 – May 2005: Serono (Geneva, Switzerland). Team lead for the CRM mobile field force automation. Apr. – June 2005: Procter & Gamble (Rome, Italy). Mobile CRM: SME for mobile UX. July – Sept. 2005: SNCF (Paris, France). Team lead for the re-design, build and test of the CRM call centre. Oct. 2005: Procter & Gamble (Kobe, Japan). Animated workshops as lead for the design of Trade Fund Management system. Nov. 2005 – Feb. 2006: Carrefour (Levallois-Perret, France). 3rd party POS integration. Apr. – Aug. 2006: JTI (Boulogne-Billancourt, France; Geneva, Switzerland). CRM Lead for the French market. Sept. – Dec. 2006: Caterpillar (Paris, France). Conceptual design of SFA solution. Sept. – Dec. 2006: Genzyme (Naarden, Netherlands). POC lead for mobile SFA. Pre-sales lead for the local solution delivery. Dec. 2006 – Mar. 2007: Genzyme (Naarden, Netherlands). Pre-sales and proposal lead for the global full-service delivery of our mobile SFA. Show less
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Management Consultant
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Apr 2001 - Jul 2001
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CN
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Systems Analyst: Sales and Marketing systems, CRM
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Mar 2000 - Feb 2001
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Systems Analyst: Information Systems
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Mar 1998 - Mar 2000
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Systems Analyst: Engineering Systems; Forecasting Analysis
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Dec 1996 - Mar 1998
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Education
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1993 - 1997
Concordia University
B.Sc., Mathematics and Statistics
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