Experience

DCS Norway AS
• Norway
• Construction
• 1 - 100 Employee
• Diretor de negócios

  • 2023 - Present


Galp

• Portugal
• Oil and Gas
• 700 & Above Employee

• Operations Supervisor Manager

  • 2016 - 2023

  Monitoring the operation, focusing on ops excellence and productivity; Implementation of action plans to ensure operational improvement, performance and team development; Onboarding and training process plan for new employees; Operation process for budgets and forecast in line with the business strategy; Financial administration, including accounting tasks, payment and invoicing; Monitoring the operation, focusing on ops excellence and productivity; Implementation of action plans to ensure operational improvement, performance and team development; Onboarding and training process plan for new employees; Operation process for budgets and forecast in line with the business strategy; Financial administration, including accounting tasks, payment and invoicing;



Mono Studio

• Guatemala
• Design Services

• Business Operation Manager

  • 2018 - 2020

  Recruitment of freelancers and contractors for different multimedia projects; General administration and support to the office, including the draft of invoices, account payment processes, procurement of equipment, and business operation suppliers; Social media management and public relations; Recruitment of freelancers and contractors for different multimedia projects; General administration and support to the office, including the draft of invoices, account payment processes, procurement of equipment, and business operation suppliers; Social media management and public relations;



EDP

• United States
• Oil and Gas
• 1 - 100 Employee

• Senior Team Lead

  • 2014 - 2016

  Responsible for monitoring and measuring the quality of inbound and outbound customer service calls; Providing coaching and daily briefings to BO & FO assistants; Identify and implement improvements to training manuals and procedures; Analytical data presentations for reporting Responsible for monitoring and measuring the quality of inbound and outbound customer service calls; Providing coaching and daily briefings to BO & FO assistants; Identify and implement improvements to training manuals and procedures; Analytical data presentations for reporting

• Operational Coordinator

  • 2011 - 2014

  Train new BO & FO assistants, and provide daily support to senior assistants; Provide coaching and daily briefings to BO & FO assistants; Promote the improvement of employee communication and commercial techniques, as well as personal motivation; Quality assurance by monitoring and evaluating calls, written records, operations; Monitor the compliance of internal procedures Train new BO & FO assistants, and provide daily support to senior assistants; Provide coaching and daily briefings to BO & FO assistants; Promote the improvement of employee communication and commercial techniques, as well as personal motivation; Quality assurance by monitoring and evaluating calls, written records, operations; Monitor the compliance of internal procedures