Support PEGA Systems

• Feb 2022 - Present

- Incident Management; - Apply solutions that involve the development of codes with the PEGA Systems Low Code tool; - Apply solutions involving the development of codes with JAVA; - Perform tests in development and pre-production environments; - Analyze the demands informed by the user (Using management tools like SCRUM); - Hold meetings to monitor and apply changes made to the system; - Incident Management; - Apply solutions that involve the development of codes with the PEGA Systems Low Code tool; - Apply solutions involving the development of codes with JAVA; - Perform tests in development and pre-production environments; - Analyze the demands informed by the user (Using management tools like SCRUM); - Hold meetings to monitor and apply changes made to the system;

Business Analyst

• Oct 2020 - Feb 2022

- Product Backlog Management; - Prioritize backlog demands for development; - Coordinate and manage Sprint planning meetings; - Ensure the Product Backlog is visible, clear and transparent to everyone; - Ensure the quality of product delivery; - Keep interested parties informed about evolving demands; - Product Backlog Management; - Prioritize backlog demands for development; - Coordinate and manage Sprint planning meetings; - Ensure the Product Backlog is visible, clear and transparent to everyone; - Ensure the quality of product delivery; - Keep interested parties informed about evolving demands;

• Jan 2017 - Sep 2020

- Supplies Consultant in the E190 / 195 E2 Test Campaign;- Responsible for parts returns for analysis and repair at the national or international supplier;- KPI management for new or repaired materials;

• Jun 2014 - Jan 2017

- Management of material receipt KPI's;- Quality meeting leader (material quality assurance);- Project Leader, aiming at the transformation and improvement of processes;

• May 2010 - Jun 2014

- Responsible for receiving and separating materials for stock;- Responsible for transporting materials to stock;- Responsible for shipping materials to other units;

• Jan 2009 - May 2010

- Monitoring the activities of receiving, transporting and shipping materials;- Participation in meetings to analyze and monitor the processes of receiving, transporting and dispatching materials;