Joy Razon Santos

RAN Engineer - 5G Modernization Project U.S. Cellular at Connect 5G, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Rio de Janeiro, Brazil, BR
Languages
  • English Full professional proficiency
  • Portuguese Professional working proficiency

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Giancarlo Viccari

Joy served for the telecommunications operator where I work, for many years. She has great knowledge in access, transportation and core. She has deep knowledge in optimization, parameterization and network protocols. In addition to being very helpful, Joy speaks Portuguese and English fluently, which fully serves the Brazilian and other markets.

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Credentials

  • Project Management Industry Training
    Brainnest
    Sep, 2021
    - Oct, 2024
  • Project Leadership
    LinkedIn
    Apr, 2021
    - Oct, 2024
  • Managing Virtual Teams
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Stay Lean with Kanban
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Quality Standards in Customer Service
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • SAP ERP Essential Training
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Scrum Master Professional Certificate
    CertiProf
    Nov, 2020
    - Oct, 2024
  • 5G Technology Strategy: Next-Generation Mobile Networking
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Artificial Intelligence Foundations: Machine Learning
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Artificial Intelligence Foundations: Thinking Machines
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Blockchain Basics
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Introduction to 5G
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • IoT Foundations: Fundamentals
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Lean Six Sigma Foundations
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Scrum: Advanced
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Scrum: The Basics
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Using Power BI with Excel
    LinkedIn
    Oct, 2020
    - Oct, 2024
  • Agile Crash Course: Agile Project Management; Agile Delivery
    Udemy
    Sep, 2020
    - Oct, 2024

Experience

  • Connect 5G, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • RAN Engineer - 5G Modernization Project U.S. Cellular
      • Jul 2022 - Present

      Supporting the team remotely on integration, troubleshooting and alarm monitoring of CDMA Nortel & Alcatel-Lucent and LTE Nokia and 5G Nokia.

    • RAN Engineer - Nexus Excalibur Project
      • Apr 2022 - Jun 2022

      Act as Nokia 5G/4G/3G/2G RAN remote support to Nexius (T- Mobile XTAC) activities, i.e., troubleshooting, configuration and pre/post logs collection

  • Amdocs
    • Telecommunications
    • 1 - 100 Employee
    • Project Support Coordinator
      • Jul 2019 - Sep 2020

      Responsible for coordinating the Refarming GSM and LTE Expansion project of Claro Brasil, with a team of 6 professionals.• Acted as the primary interface between the Integration team and the Client, to meet the technical and administrative requirements for execution, reaching the goal of meeting the 10,400 activities of the contracted sites.• Official communication of the activities scheduled with the client before the execution and after its conclusion.• Ensure that the agreed voice and data KPIs are reached after the activities have been carried out.• Carrying out adjustments to the project schedule, within the restrictions defined for ideal results, generating final reports for approval by the client to release the billing.• Elaboration and presentation of activity updates during the weekly quality meeting. Show less

    • Project Support Coordinator
      • Aug 2018 - Jun 2019

      • Responsible for the coordination of the Siemens BSC equipment deactivation project of Claro Brasil, with 3 professionals.• Defined and supervised the processes for deactivating the Siemens BSC to activate the BSC Nokia, from the 312 sites, from the cut-over transmission to the final migration phase, ensuring that all necessary documentation and approvals were complied with and accepted by the customer.• Official communication of activities scheduled for the client before the execution and after its completion.• Ensure that the Voice and Data KPIs after the sites' migration activity are maintained on the same trends before the cut-over.• Elaboration and presentation of activity updates during the weekly quality meeting. Show less

    • Senior RF Engineer/ Team Lead
      • Jun 2013 - Jul 2018

      Primary point of contact for the GSM Claro Brasil Project, leading a team of 12 remote engineers• Monitoring of the main activities and key performance indicators (KPIs), reaching 98% accessibility and less than 2% retention in the voice and data network• Preparation and presentation of weekly reports for all project stakeholders.

  • Nokia
    • Finland
    • Telecommunications
    • 700 & Above Employee
    • Customer Support Engineer GSM EDGE/RAN– TIM Project
      • Jun 2011 - Jan 2013

      First level technical support for customer queries • SW maintenance activities: installation & test of technical/change notes /change deliveries. • SW upgrades and technical audits on site. • On-site support at customers premises participating network operation service, when applicable. • Plan and run a subproject (like SW upgrade, SW change planning, Tailored technical support) • Installation and/or commissioning and/or integration activities. • Network expansion activities. • Technical/customer acceptance testing. Show less

    • BSS Care Access Engineer - China Mobile FJMCC Project
      • Nov 2010 - Dec 2010

      • Perform BSC CD loading• Perform S12 to S14 hardware and software upgrade• Onsite technical support

    • BSS/RAN Care Access Engineer– Smart Comm. Inc
      • Apr 2010 - Oct 2010

      • Perfomed RU10 Iu-PS Migration from ATM to IP-based activity• RNC operations and maintenance and troubleshooting• Performed RNC RN3 CD1.3 to RU10 CD1.4 software and hardware upgrade• Performed S14 BSC upgrade• BSC CD loading and performed local S13 SW upgrade BSC2i/BSC3i

    • Customer Support Engineer - Claro BSS Swap Project
      • Dec 2009 - Feb 2010

      • Performed BSC Migration from other vendor MSC (Ericsson/Huawei) to Rel 4 MSS/MGW NOKIA• Performed Remote Integration of new BSC to Rel 4 MSS/MGW NOKIA • Performed BTS rehoming from one BSC to another BSC.• Prepared Data Fill / Integration data for MSS and MGW based on customer’s requirement.• Performed Integration of new BTS in all MSS of Claro Network

    • Customer Support Engineer - CS CORE Implementation Oi Project
      • Aug 2008 - Dec 2009

      • Commissioning and integration of Nokia REL4 MSS/MGW/HLR and Iu-CS (RNC) integration • Loading of additional CDs on M14 and U4 SW level.• Performed upgrade/downgrade of EMB and ESB configuration. • Loading of Data Fill with the newly commissioned MGW and MSS.• Troubleshooting of alarms or problems that occur during the commissioning of Nokia REL4 MSS/MGW.• Integration of RNC to Iu-CS, Iu-PS and Iu-B.• Integration of BSC to Nokia MSS & MGW.• NEMU NETACT Integration• Performed Service Acceptance Test (SAT) in MSS , MGW & HLR• Performed ESA24 upgrade • Performed BOPROM update.• Performed HMS upgrade.• Performed NEMU software upgrade to SAU4.• Performed HMS update.• Performed CD loading to U4 SW level Show less

  • Nexwave Technologies
    • Singapore
    • Telecommunications
    • 500 - 600 Employee
    • Project Support Coordinator
      • May 2007 - Jul 2008

      Project Coordinator; In-building Solutions Starhub- Huawei HSDPA • Design indoor network layout through the use of link budgets and recommendation of network architecture and components using IBwave • Perform site surveys and coverage verifications to assess radio network conditions • Conducts collection and analysis of uplink and downlink measurement of data after network installation • Ensure the UMTS Key Performance Indicators (KPIs) are met through optimization process • Carry out optimization and acceptance tests using Nemo tools • Compilation of engineering reports during the design process • Coordinate site roll out/installation with BTS engineers, subcontractors and building owners • Acts as team coordinator for the project and interface with customer regarding Acceptance Test schedule, site issues and site access requests. • Supervise the RF Pre- acceptance and Final Acceptance testing ,scheduling and reports generation. • Analyze integrity of engineering reports for final acceptance and submission to customer Show less

  • Smart Communications, Inc.
    • Philippines
    • Telecommunications
    • 700 & Above Employee
    • Radio Frequency Optimization Engineer
      • Jan 2004 - Apr 2007

      • Responsible for the Call Success Rate improvement of the assigned BSCs with the observance of the defined KPI (Key Performance Indicators) Matrix, i.e. , TCH Blocking/ Drop, SDCCH Blocking/Drop, TCH Availability, Uplink and Downlink Qualities• Conducts Optimization, Parameter checking and audit, including GPRS and EDGE, after major network activity • Issue work orders such as frequency retune and parameter change• Reports , analyze and resolve KPIs of the assigned area of responsibility• Pre-checking and post-checking performance after each network activities like bsc rehoming, bts rehoming, etc.• Ensures high quality call, successful hand-offs (including inter–MSC HO), minimum call drops and a continuous growth of subscribers.• Conducts re-planning and cluster optimization as necessary.• Conducts drive test with the aid of Agilent Wireless Solutions E6474A or TEMS and analyze the collected data in order to identify problem areas, including interference and coverage analyses, and implement resolutions.• Handles BSS alarm monitoring, evaluation and analysis.• Traffic trending analysis and recommendations for expansion, downgrade and reconfiguration of Base Transceiver Stations• Provides assistance to Field Operations during isolation/troubleshooting of alarms or faults by recommending restoral strategies or alternative solutions • Monitors effect of previous network activities like rehoming, LAC split, CD loadings and software upgrades to ensure network efficiency and stability• Initiates accurate and on- time recommendations for TRX expansion ordowngrade and relocation capacity where needed based from daily collected traffic statistical data and computation of % design utilization.• Recommends RF modifications such as, changing antenna heights, orientations, tilts, and changing transmit power as necessary.• Recommends strategic rollout of sites to improve call quality and address coverage problem. Show less

    • Switch Operations and Maintenance Engineer - NSS, BSS, RAN, TX & VAS
      • Jan 2000 - Dec 2003

      • Operations and Maintenance of Nokia HLR, VLR MSS, MGW, RNC and BSC• Responsible for Network’s Weekly Performance report which includes:1. KPI(Key Performance Indicators) Report2. Rollout sites progress 3. Weekly Outages 4. Weekly VLR and traffic trend• Checks daily BTS statistics and maintains network efficiency based on KPIs (CSR, SDCCH and TCH Drops, DL and UL quality, etc) set.• Provides 99.99% System Availability & Reliability of GSM network facilities, GPRS/EDGE data and Voice & Data (LAN/WAN) facilities • Identifies and resolves possible causes of equipment failures, network degradations or outages during preventive maintenance activities• Ensures disturbance-free for any activities on all Network Elements ,i.e., MSS, RNC, MGW, MSC ,BSC, Prepaid Nodes and Traffica within area of responsibility• Ensures the integrity of routing databases. Handles interrogation and modifications on Global Title analysis, Attribute analysis and Digit analysis• Implements Switch Work Orders (SWO) and Switch Modification Requests • Handles interrogation and modification on Global Title analysis and Attribute analysis; definition and integration of Signaling links between MSC - MSC, MSC - PSTN and MSC - BSC.• Checks computer units, hardware of exchanges if all are working e.g. SIGU, ISU, CCSU, BSU, CHU, STU, OMU, etc. Performs integrity check, diagnostics, and switchover especially before network activities.• Involve in monitoring, software restoration and cancellation of active MSCi/MSS/MGW/BSC/HLR alarms. • Responsible for BSU, CSU and Signaling Link load balancing.• Conducts routine tests on calls, SMS and MMS especially after network activities.• Gives direct and prompt solutions to subscriber’s complaints concerning dropped calls and coverage problems Show less

  • Pilipino Telephone Corporation
    • Switch Engineer
      • Jan 1996 - Dec 1999

      • Responsible for maintenance and operation of Lucent’s Tandem 5ESS-2000 Switch, , Motorola EMX2500, CBSC, IS41 HLR, ECI SDH Network, Octel’s Sierra & PCCP equipment, Philips SDH STM-4 and DACS.• Management of switch databases, analysis of data, alarms and trunk performance of the switching systems.• Implementation of work orders from Engineering Group, which covers transmission facility line-up, cell site as well as switch database translations.• Performs regular preventive and corrective maintenance of equipment at mobile switching center. Show less

    • Training and Development Specialist
      • Dec 1994 - Dec 1999

      • Designed training curriculum and developed training modules.• Facilitated technical programs including “Cellular Overview”.• Primed two batches of Cadet Training Program.• Conducted Training Needs Analysis (TNA) to internal clients.• Processed Training Request from different groups of the organization.

Education

  • University of Santo Tomas
    Bachelor of Science - BS, Electronics and Communications Engineering
    1989 - 1994
  • St. Scholastica's Academy
    High School

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