Joyston Horta

Head of Operations - FIT at Euro Tours DMC Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Languages
  • English Professional working proficiency
  • Hindi Elementary proficiency
  • Marathi Elementary proficiency

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Credentials

  • Germany Travel Expert
    German National Tourist Office
    May, 2020
    - Nov, 2024
  • Scotsagent Certificate
    VisScotland
    May, 2020
    - Nov, 2024
  • Spain Specialist
    Spain Tourism and Marketing 21
    May, 2020
    - Nov, 2024
  • France Destination Specialist Programme
    Atout France - The France Tourism Development Agency
    Dec, 2019
    - Nov, 2024
  • Switzerland Travel Expert
    Switzerland Tourism
    May, 2020
    - Nov, 2024
  • Rail Expert
    Rail Europe
    Dec, 2018
    - Nov, 2024

Experience

  • Euro Tours DMC Ltd
    • India
    • Travel Arrangements
    • 1 - 100 Employee
    • Head of Operations - FIT
      • Aug 2022 - Present

  • Tech Mahindra
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Relations Advisor
      • May 2021 - Aug 2022

      Assisted 3 Ireland customers with their Telecom and Internet troubleshooting and Customer Service over call asa First Line Support. Assisted Tesco Mobile Ireland customers with their Telecom troubleshooting and Customer Service over chats, emails and Social Media as E care Assisted 3 Ireland customers with their Telecom and Internet troubleshooting and Customer Service over call asa First Line Support. Assisted Tesco Mobile Ireland customers with their Telecom troubleshooting and Customer Service over chats, emails and Social Media as E care

  • Euro Tours DMC Ltd
    • India
    • Travel Arrangements
    • 1 - 100 Employee
    • Assistant Manager FIT
      • Apr 2016 - May 2021

      Quotation, sales, making itineraries and packages.FIT Operations (services)

    • Executive Sales
      • Feb 2014 - Apr 2016

      Making tour packages

  • Thomas Cook India Limited
    • India
    • Leisure, Travel & Tourism
    • 700 & Above Employee
    • Summer Intern
      • Mar 2013 - May 2013

      Europe GIT Operations Europe GIT Operations

  • Serco
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sr. Customer Service Executive
      • May 2011 - Jul 2012

      Job responsibilities: My duty was to assist the TransUnion employees all over the world with their passwords and system management. Assist the customers who use TransUnion products as a technical assistant. Assisted potential business customers. Job responsibilities: My duty was to assist the TransUnion employees all over the world with their passwords and system management. Assist the customers who use TransUnion products as a technical assistant. Assisted potential business customers.

  • FIS
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Customer Service Representative
      • Jul 2010 - Feb 2011

      Provide assistance to customers with their gift card registrations, balance checks, transaction inquires and assist in fraud cases. Provide assistance to customers with their gift card registrations, balance checks, transaction inquires and assist in fraud cases.

Education

  • Garware Institute of Career Education and Development
    Post Graduate, Tourism and Travel Services Management
    2012 - 2014
  • University of Mumbai
    Bachelor of Commerce (BCom), Accounting and Business/Management
    2007 - 2011
  • St. Anne's High School
    SSC
    1995 - 2005

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