Information Technology Associate

• Aug 2019 - Present

IT Support Engineer

• Mar 2019 - Jul 2019

IT Support Engineer - Team Lead ( Project- Dubai Parks and Resorts )

• Oct 2016 - Feb 2019

• Level 1 Desktop/Laptop support of hardware, software and application support for the client Dubai parks and Resorts users (Includes Bollywood park, Motiongate park, Legoland parks, Riverland park) • Microsoft Outlook 2013-2016 administration and troubleshooting • Performing installation, setup, configuration, migration, upgrading and maintenance of Windows 7,8,10, Mac OS and O365 and any other authorized desktop applications • Provide advice and training to peers on various Office 365 applications • Configure desktops, laptops and mobile devices for Office 365 including syncing Outlook/email accounts, One Drive for Business and SharePoint. • Troubleshoot Office 365 connectivity issues, including email, Skype for Business, One Drive and SharePoint. • Set up new users' accounts and profiles and deal with password issues • Troubleshooting Mobile Messaging Technologies: Exchange ActiveSync, iOS, and Android • Configuring print cloud on desktops, laptops, Mac and giving access for print/scan • Installing and supporting Symantec End Protection antivirus • Installing and configuring Cisco AnyConnect Secure Mobility Client and Forti client VPN on Windows and Mac devices • Administrating, maintaining, troubleshooting and configuring the Print Cloud server for network printers and Plotters • Supporting back office business applications such as Oracle, Adaco, CRM, Kronos, POS applications such as VGS Ticketing, Omnico etc. • Administrating Microsoft Active Directory users and computers using AD manager and providing the necessary support when required (creating new joiners, modifying user’s information, reset password, File server access and permissions and adding users to proper groups) • In coordination with network administrators, assist with network issues and problem troubleshooting. Show less

IT Administrator

• Dec 2015 - Oct 2016

• Provide L1 & L2 technical support for 500+ users • Installing and configuring computer hardware operating systems and applications. • Diagnose and resolve problems with Windows 7,10 workstations, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment. • Execute basic Active Directory tasks (changing & issuing passwords,) and manage NTFS permissions such as share folder access. • Diagnose and resolve software issues with MS Outlook, MS Office, Adobe, and Java. • Install, configure and trouble shoot Cisco VPN client in Desktop and Laptops. • Users data backup using Clonezilla & Acronis Ghost and restore • Coordinate with helpdesk to update BMC calls. • Provide Tier I and Tier II Service Desk support to customers as part of a service desk team across multiple networks. • Manages daily IT operations for Microsoft Office 365 exchange admin • Supports and administers Office 365 and other cloud-based applications through remotely using skype for business to various clients • Track all work in designated systems, ensure completeness and accuracy of tickets, and escalate issues as needed. • In & Out process users, including account requests, setting up workstations, and mapping drives and printers. Show less

Desktop Support Engineer

• Jun 2014 - Nov 2015

• Analyzing and rectifying technical faults on equipment, systems and network connectivity in a LAN/WAN environment. • Ensure that all installations of IT/AV in classrooms etc. are proper maintained and functional. • Identify and resolve technically oriented problems; and recognize the need to escalate any problems to the next support level • Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems. • Remotely resolving application problems and network problems and mail configurations through Team viewer, remote desktop sharing • Providing support, including procedural documentation and relevant reports • Supporting the roll-out of new applications and Remote CCTV monitoring Show less

Network Support Engineer

• Feb 2011 - May 2014

• Efficient and proficient support to Data Center customers. • Proper monitoring of all Data Center services and proper reporting for any abnormality or problems to concerned sections and management. • Deliver effective solutions and support to Dedicated Server customers via any active support medium employed (e.g. ticket, phone, remote) • Install new equipment and/or cabling into the data center • Manage the day-to-day ticketing queues, ensuring rapid response to urgent matters in a data center • Identify and resolve technically oriented problems; and recognize the need to escalate any problems to the next support level. • Manage VPN technologies. • Updating with Weekly/Monthly reports on daily logs, Equipment malfunction, Hardware Inventory as per the MNS Process and Procedures. Show less