Manager, Project Management

• Sep 2021 - Present

Program Manager

• Aug 2018 - Sep 2021

Sr. Project Manager

• May 2016 - Aug 2018

Program Manager

• Oct 2015 - May 2016

Supervisor - Engineering & PM

• Jan 2014 - May 2016

Project Manager III - Lead

• Mar 2008 - May 2016

 Responsible for managing the customer and single or multi-vendor teams for network infrastructure projects. Primary contact for day-to-day project interface with the customer and project team, including contractor/subcontractor/vendor personnel.  Manages project resources and key milestones to ensure control of project schedule and cost.  Identifies project risks and issues and take immediate action to communicate and resolve or escalate, and identifies viable solutions for customer/internal consideration.  Documents, tracks and communicates project job cost, and financials to ensure targets are achieved.  Site design review, SOW development, equipment procurement, contractor procurement and management, developing and/or managing other project related activities and processes.  Facilitates internal and customer status meetings/conference calls and effectively and proactively communicate and report project status and issues. Creates, maintains and provides documentation and document control as required. Show less

Associate Project Manager – In-Building Solutions

• Apr 2007 - Mar 2008

 Attend project planning meetings to discuss project objectives with internal cross-functional team members. Identify all tasks that are required achieve project objectives and assign each task to cross-functional project team members. Work with customer personnel to develop deployment schedules, end user processes and communications plan. Prepare project planning documents as needed using Microsoft Office tools. Update project management database. Monitor task completion and identify critical tasks that cannot be completed according to schedule. Develop mitigation plans and escalate as needed to meet agreed upon project schedules. Conduct weekly conference calls with customer personnel to discuss project progress and the status of any issues. Act as the primary point of contact for overall project. Conduct end-of-project conference calls to transition the customer to AT&T Mobility support Conduct project close-out procedures. Monitoring and tracking project expense. Show less

Service Delivery Project Manager

• Sep 2003 - Apr 2007

Service Delivery Project Manager (SDPM) Responsible for the coordination, project management and overall delivery and implementation of frame relay and voice products. Provided end-to-end coordination with sales teams, customers, vendors and other departments as part of the implementation support for new and existing customer. Acted as a liaison between BellSouth internal and external sales channels. Monitored provisioning process and provided written status updates to customers and sales teams. Handled escalations and develops/coordinates solutions. Show less

Program Manager II, Delivery Management

• 2003 - Aug 2003

 Developed, planned and matrix managed implementation of complex hosted solutions for commercial customers.  Established and managed multifunctional implementation teams, scheduled and conducted status meetings and developed project plans using industry standard project management methodologies to implement managed hosting and collocation customers. As well as, managed in house software development.  Prepared presentations for customers and internal executive management teams. Presentations reported monthly statistics on how Hosting Solutions was doing as a whole.  Produced monthly metrics that included Customer Commitment Date Met/Miss, Mean Time to Install, Briefcase Time and Kintana Adoption on a daily, weekly and monthly basis. Facilitated training on new tools; Kintana, Remedy, and Siebel, as well as, any homegrown applications for department. Participants were competent to work unsupervised following training. Completed training process ahead of schedule.  Created and maintained department’s Website for Delivery Management. Show less

System Support Analyst III, Delivery Management

• 2001 - 2003

 Project Managed a web-based tool initiative used for tracking and reporting on E|Solutions Program Management projects. Tool is used to track and report the statuses of custom projects, Total Contract Value, and Revenue Forecasting.  Analyzed business needs and developed business requirements for web-based and client/server applications. Analyzed existing systems and applications to streamline and integrate the systems for the Sprint E|Solutions Sales Support organization. Published organizational processes on internal group website and trained internal personnel. Using the internal web tools increased productivity by 23% during the first three months in operation. Show less

Sr. Network Technical Analyst, E|Product Implementation

• Jan 2001 - 2001

 Managed the implementations of Sprint Frame Relay and Managed Network Service (MNS) for customers, including: developing project and communication plans, defining/managing risks, resolving issues and managing a team of 8 people to fulfill customer requirements within a specified time frame. Supported the Enhanced Product Implementation / Price Waterhouse Coopers Project Team. Provided business requirements, order entry process reengineering/training, created project documentation, provided application training requirements, conducted application testing and provided feedback to the project/development team. Participated in the Process Development for Project Implementations, Change Control and Order Entry. Show less

Network Technical Analyst II & IV, Enhanced Products Implementation

• Sep 1999 - Dec 2000

 Facilitated meetings with Sprint Internal and external customers.  Created project agendas, spreadsheets and Microsoft Project documentation on a weekly basis to provide to management, internal and external customers.  Worked with Account Team to ensure policy and procedure of the Sprint MNS product was followed.

Service Operations Associate III, SBSC East – Data

• Sep 1997 - Sep 1999

 Provided customer service support to National Data accounts throughout the East Region. Analyzed and documented invoicing issues through mainframe systems to determine “Root Cause” of billing discrepancies. Acted as liaison between customer and Sprint internal departments to improve service and invoicing quality to meet expectations.