Experience

Sisense

• United States
• Software Development
• 400 - 500 Employee

• Senior Customer Success Manager, Enterprise Accounts

  • Nov 2022 - Present

• Senior Customer Success Manager, Strategic Accounts

  • Apr 2022 - Nov 2022

  New York, New York, United States

• Customer Success Manager, Strategic Accounts

  • Dec 2020 - Apr 2022

  * Awarded President's Club 2021 * Sisense is a business intelligence platform with the ability to infuse analytics everywhere, embedded in both customer facing applications - its a highly customizable, AI-driven analytics cloud platform, that infuses intelligence. Ranked as the No. 1 Business Intelligence company in terms of customer success, Sisense has also been named one of the Forbes’ Cloud 100, The World’s Best Cloud Companies, five years in a row. As a strategic CSM, I… Show more * Awarded President's Club 2021 * Sisense is a business intelligence platform with the ability to infuse analytics everywhere, embedded in both customer facing applications - its a highly customizable, AI-driven analytics cloud platform, that infuses intelligence. Ranked as the No. 1 Business Intelligence company in terms of customer success, Sisense has also been named one of the Forbes’ Cloud 100, The World’s Best Cloud Companies, five years in a row. As a strategic CSM, I manage a book of 28 customers and $5.5mm in ARR across healthcare, finance, tech and media & entertainment. KPI's include retention, upsells and adoption metrics.



ListenFirst

• United States
• Software Development
• 1 - 100 Employee

• Sr. Customer Success Manager

  • Jul 2019 - Dec 2020

  Greater New York City Area ListenFirst is a SaaS company and the most comprehensive social analytics solution. Uniting billions of consumer signals from every social platform to give brands a complete picture of their performance, and analytics to drive better strategies. I'm currently working with Media & Entertainment, Finance, CPG & Healthcare clients such as Amazon Prime Video, Discovery, A+E Networks, Point72, Jefferies, Peloton, Mount Sinai, VANS & ADT.



Qualimet

• Canada
• Engineering Services
• 1 - 100 Employee

• Senior Account Manager & Business Unit Manager

  • Nov 2017 - Mar 2019

  Edmonton, Canada Area Business Development and Account Management- responsible for the overall profitability of the department; maintained and created a consistent project pipeline; generated new and recurring business through prospecting and cold-calling; developed and implemented sales strategies that produced new business in a new geographical market; created uniform proposal formats for the firm and managed all RFPs for the department; responsible for all social media management of the firm. Staff… Show more Business Development and Account Management- responsible for the overall profitability of the department; maintained and created a consistent project pipeline; generated new and recurring business through prospecting and cold-calling; developed and implemented sales strategies that produced new business in a new geographical market; created uniform proposal formats for the firm and managed all RFPs for the department; responsible for all social media management of the firm. Staff Management - managed 2 full-time employees and over 10 contract employees; hiring, recommending remuneration, performance reviews, career planning, retaining staff Operations - Improved internal cost-allocation framework for the firm-wide budget; managed departmental budgeting process; developed and implemented workflow and process improvements; revamped the structure of the department to increase efficiency and decrease costs by changing the personnel utilization. Project Management - ensured that all projects are completed on-schedule and within margin; responsible for troubleshooting any issues between the clients and firm’s internal departments

• Marketing and Sales Specialist

  • Jul 2015 - Nov 2017

  Edmonton, Canada Area Client acquisition and engagement - developing prospecting materials, identifying and developing market segments; attending trade shows; identifying and interacting with prospective new clients; creating events for networking for clients; developed program to thank clients. Sales – lead generation; 10 meetings/ week with new prospects & existing clients; cold calls;pricing and writing proposals to bid on RFQ’s; generating and chasing leads; troubleshooting and coordinating with… Show more Client acquisition and engagement - developing prospecting materials, identifying and developing market segments; attending trade shows; identifying and interacting with prospective new clients; creating events for networking for clients; developed program to thank clients. Sales – lead generation; 10 meetings/ week with new prospects & existing clients; cold calls;pricing and writing proposals to bid on RFQ’s; generating and chasing leads; troubleshooting and coordinating with clients. Marketing – developing a Marketing Plan for the company; designing marketing material, including line cards; building a social media strategy; developing content for social media; building a visual brand identity; content writing for the company's website and newsletter; developing customer satisfaction survey; developing CRM training methods for sales staff. Data Management – maintaining CRM/ ERP database; producing reports of sales and marketing strategy and outreach efforts; establishing sales and marketing KPI's; systemized recording win/ loss reasons for budgets issued.



Serving Community Internship Program

• Marketing and Communications Intern

  • Mar 2013 - Oct 2013

  Edmonton, Canada Area Designed a marketing strategy for a NGO, Strathcona County Citizens on Patrol; developed an advertising campaign including brochures and a training manual for new volunteers; produced a short film for the social media campaign; received a bursary from Govt. of Alberta.



Canadian Cancer Society

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Communications Chair

  • 2012 - 2013

  Edmonton, Canada Area Led a team of 10 to successfully raise $160,000 as sponsorship for a one night event; Coordinated with professional artists to invite them to perform for the event; created a youth program which increased volunteer participation by 50%; recruited and trained 70 volunteers for the event