Experience

Institute for Veterans and Military Families - IVMF

• United States
• Education Management
• 100 - 200 Employee

• Program Manager - Onward to Opportunity Colorado | IVMF

  • Sep 2023 - Present

  Installation Program Manager for the Onward to Opportunity program at Fort Carson (Colorado). Assist transitioning service members, members of the National Guard and Reserve, veterans and their spouses connect to training and certifications for high-demand careers. -Responsible for conducting relationship management, recruitment, referral, program coordination. -Coordinate enrollment and delivery of training to separating service members and spouses. Installation Program Manager for the Onward to Opportunity program at Fort Carson (Colorado). Assist transitioning service members, members of the National Guard and Reserve, veterans and their spouses connect to training and certifications for high-demand careers. -Responsible for conducting relationship management, recruitment, referral, program coordination. -Coordinate enrollment and delivery of training to separating service members and spouses.



Mountain Employment Training LLC

• Colorado Springs, Colorado, United States

• Employment Specialist

  • Jul 2023 - Present

  Partner with job seekers to develop the pre-employment skills necessary to find and obtain successful employment opportunities. We provide comprehensive job development services, including career exploration, job search assistance, resume writing, and interviewing. We are dedicated to helping individuals with disabilities reach their goals of meaningful, competitive employment. Partner with job seekers to develop the pre-employment skills necessary to find and obtain successful employment opportunities. We provide comprehensive job development services, including career exploration, job search assistance, resume writing, and interviewing. We are dedicated to helping individuals with disabilities reach their goals of meaningful, competitive employment.



ACI Learning

• United States
• Professional Training and Coaching
• 400 - 500 Employee

• Sr. Employer Engagement Manager

  • Apr 2023 - Aug 2023

  Developed students and graduates within a boot camp learning environment, primarily comprised of Veterans or transitioning Veterans for entry-level, mid-level, and high-level careers via articulating best practices in interviewing, networking, utilizing job boards and personal branding.-Created up-to-date career services materials and facilitate weekly on-site or virtual instructor workshops.-Expanded upon the recently established Apprenticeship Program, leveraging community and employer partnerships in grant application referrals and additional job opportunities, creating further opportunities as a workplace diversifier for underrepresented groups. Show less

• Employer Engagement Manager

  • Jan 2021 - Apr 2023

  Focused on driving ACI Learning students and alumni into rewarding careers and gainful employment through forming, expanding and fostering relationships with local business community employers and organizations for direct recruitment and hiring of ACI Learning graduates into entry to mid-level IT, Cybersecurity, Project Management, and various career fields. Provided support for students seeking new career opportunities throughout their search until meaningful employment is achieved.-Collaborated with Employer Partners on individual hires and group events.-Enlisted, coordinated, and introduced students to community partners offering insight into the local IT Industry, career opportunities, and Job Readiness Training and resources. -Provided counseling on IT occupation information, responsibilities, career positions, paths, opportunities, and market demand. Show less



Grammar Freak LLC

• Colorado Springs, Colorado, United States

• Owner

  • Dec 2020 - Dec 2021

  Apply professionally trained skills to post-edited print and online text, allowing my clients to publish the most polished and professional version of their writing, while aligning with style preferences. -Error detection including excellent grammar and accurate spelling. -Identify correct verb tense agreement. -Ensure consistent formatting throughout an entire project. Apply professionally trained skills to post-edited print and online text, allowing my clients to publish the most polished and professional version of their writing, while aligning with style preferences. -Error detection including excellent grammar and accurate spelling. -Identify correct verb tense agreement. -Ensure consistent formatting throughout an entire project.



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Account Executive

  • Oct 2019 - Jan 2021

  Utilized exceptional customer service and business development skills, I drove new business revenue through the consultative, solutions-based sales of cutting-edge content, tools and analytics that enhance attorney productivity and improve decision making capabilities. My job was to identify, qualify and manage leads, exceeding sales targets by introducing clients in the legal field to LexisNexis solutions with compelling presentations. My primary accomplishments included: -Designed and executed strategic new business development plans to achieve a strong closing rate. -Applyied outstanding interpersonal and persuasive communication talents to create strong connections with potential and existing clients. Show less



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Recovery Team - Customer Relationship Team Manager

  • May 2019 - Oct 2019

  I helped establish and expand a new line of business, collaborating with global partners to introduce and implement standards and processes for the new Critical Recovery branch supporting Microsoft. Within this newly created role, I built a talented, top-performing team, drove accountability and advanced development. I also led project management to spearhead the team delivery of top-tier customer service and case resolution for clients with technical failure and escalation issues. As the primary point-of-contact for these clients, I ensured resolution was delivered with speed, thoroughness and the highest level of quality.A few of my contributions included:-The continual identification and implementation of business growth opportunities.-Management of the Employee Recognition Program across two lines of business. Show less

• Team Manager - Critical Situation

  • Jul 2018 - Apr 2019

  I steered account management and client service by supervising 11 front-line leaders and 30-40 technical team members to deliver superior BPO, software and IT support services. As the point-of-contact for high-profile companies, I oversaw rapid support and issue resolution and maintained customer satisfaction in direct partnership with client organizations. My role also included team building and development, which I executed with an emphasis on strengths-based leadership.My achievements included:-Executing KPI deliverables within four months.-Guaranteeing the delivery of company values while measuring and rewarding team performance with the creation of the Employee Recognition Program. Show less



HomeAdvisor

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Inside Sales Consultant

  • Aug 2017 - May 2018

  I generated sales by cold-calling national home and small business owners to deliver marketing and business development solutions. I managed a growing pipeline for sales cycle closing and boosted growth through account penetration and development. My achievements included: -Surpassing introductory sales quotas within one week of the training program to "graduate" early. -Coordinating events for the company's Culture Club to promote employee engagement. I generated sales by cold-calling national home and small business owners to deliver marketing and business development solutions. I managed a growing pipeline for sales cycle closing and boosted growth through account penetration and development. My achievements included: -Surpassing introductory sales quotas within one week of the training program to "graduate" early. -Coordinating events for the company's Culture Club to promote employee engagement.



Unlimited Vacation Club

• Mexico
• Travel Arrangements
• 500 - 600 Employee

• Sales Representative

  • Mar 2017 - May 2017

  In this role, I demonstrated a strong ability to close sales and generate loyalty by creating high-value, memorable vacation solutions of prime global vacation accomodations. In this role, I demonstrated a strong ability to close sales and generate loyalty by creating high-value, memorable vacation solutions of prime global vacation accomodations.



Villa Group Resorts & Spas

• Mexico
• Hospitality
• 200 - 300 Employee

• Sales Representative

  • Jun 2016 - Feb 2017

  I achieved top sales performance results within five months, earning recognition as "Liner of the Year" through the sale of international travel experiences. I achieved top sales performance results within five months, earning recognition as "Liner of the Year" through the sale of international travel experiences.



PGi

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Operations Technician

  • Aug 2015 - Jun 2016

  Following my third promotion within PGi, I provided escalation support services to customer-facing teams, third party vendors, and fix agencies who detected problems, identifying, characterizing, triaging and escalating issues through established protocols and reporting resolutions to impacted teams or personnel.

• Tier 2 Automated and Web Technical Support Team Lead

  • Oct 2010 - Aug 2015

  I managed and implemented the organization’s overall second-level technical support goal for automated and web conferencing products, successfully leading a team of 10-14 Tier 2 Support Technicians (on-site and remotely) to surpass the target of resolving 90% web and 70% audio issues without additional escalation. In this position, I guaranteed that Service Level Agreements were met, managing problems and incidents via ITIL architecture. It was also my job to build relationships with third-party vendors. One contribution I'm proud of is the creation and execution of process improvments partnership with department managers. Show less

• Tier 1 Technical Support Specialist

  • Jul 2009 - Oct 2010

  Answered inbound calls, chats, and emails and determined client needsUtilized multiple resources to communicate client education, troubleshooting, and solutionsSkillfully defused challenging client situations using strong customer service skills

• Conference Support Specialist

  • Dec 2008 - Jul 2009

  Continuously monitored schedules for call roles and assignments which could change on a routinebasisFollowed all scripting, special instructions and protocols pertaining to each individual callConducted audio checks or technical troubleshooting with callers as needed and documented all issues



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Enterprise Account Manager

  • Sep 2007 - Sep 2008

  Cold called assigned accounts to recapture 100% of the market share within a given territory, and exceeded the goal at 130% in 2008 Expanded the HP sales footprint and constantly drove increasing business into the pipeline Formally tracked and presented quarterly growth to various management levels Collaborated with internal and external partners to increase their HP product lines Cold called assigned accounts to recapture 100% of the market share within a given territory, and exceeded the goal at 130% in 2008 Expanded the HP sales footprint and constantly drove increasing business into the pipeline Formally tracked and presented quarterly growth to various management levels Collaborated with internal and external partners to increase their HP product lines



Luisa Graff Jewelers

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Sales/Marketing Associate

  • Nov 2006 - Sep 2007

  Executed event marketing via trunk shows and additional trade events Identified and closed sales opportunities to best match individuals and their special events Assisted owner in radio and TV ad dialect Executed event marketing via trunk shows and additional trade events Identified and closed sales opportunities to best match individuals and their special events Assisted owner in radio and TV ad dialect



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Store Manager

  • May 2001 - May 2006

  Fostered a stimulating and positive sales environment demonstrating sales integrity, competitiveness, and a winning attitude Coached, supervised, mentored, and motivated retail teams at multiple locations Drove accountability for self-improvement and team togetherness among the sales representatives Previously held positions: Assistant Store Manager, Senior Retail Sales Specialist, Customer Care Specialist Fostered a stimulating and positive sales environment demonstrating sales integrity, competitiveness, and a winning attitude Coached, supervised, mentored, and motivated retail teams at multiple locations Drove accountability for self-improvement and team togetherness among the sales representatives Previously held positions: Assistant Store Manager, Senior Retail Sales Specialist, Customer Care Specialist