Experience

NC State Ports Authority

• International Trade and Development
• 1 - 100 Employee

• Systems Analyst I

  • May 2022 - Present



Buff Masters Car Wash

• Social Media Coordinator

  • Sep 2020 - Apr 2023

  Analyzed and reported social media presence, engagement, and effectiveness on all Instagram and Facebook platforms to determine advertisement effectiveness Directly responsible for composing social media posts on all present platforms to enhance customer engagement Implemented knowledge of Facebook Business Suite to create engaging social media post Created digital content for use in Facebook and Instagram Post

• Secretary/ Standby Front End Leader

  • Jan 2019 - Jan 2022

  Assisted coworkers with troubleshooting minor technical problems Trained onboarding employees Managed a team of 7-8 employees while answering employee questions



University of North Carolina Wilmington

• United States
• Higher Education
• 700 & Above Employee

• Chatbot Developer

  • Jan 2022 - May 2022

  • Resolved complex technical design issues by analyzing the logs, debugging software, and identifying technical issues/challenges • Developed chatbots on Microsoft Power App platform and Microsoft Bot Framework for diverse business use-cases • Ability to understand business requirements and translate into technical requirements • Resolved complex technical design issues by analyzing the logs, debugging software, and identifying technical issues/challenges • Developed chatbots on Microsoft Power App platform and Microsoft Bot Framework for diverse business use-cases • Ability to understand business requirements and translate into technical requirements



COLUMBUS COUNTY SCHOOLS

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Computer Technician

  • Feb 2020 - Mar 2020

  Maintained and repaired laptops to be distributed to students Troubleshoot software failures for software on student laptops Installed and configured required software through network switches Maintained and repaired laptops to be distributed to students Troubleshoot software failures for software on student laptops Installed and configured required software through network switches



Deep Run High School

• Technology Assistant

  • Sep 2013 - May 2015