Joyce Baptistella
Operations Executive at Custom Ireland, A DMC Network Company- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Full professional proficiency
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Bio
Credentials
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Learning Zoom
LinkedInJan, 2021- Nov, 2024 -
Agile at Work: Building Your Agile Team
LinkedInNov, 2020- Nov, 2024 -
Project Management for Creative Projects
LinkedInOct, 2020- Nov, 2024 -
Building Resilience as a Leader
LinkedInAug, 2020- Nov, 2024 -
The Key to Good Communication: Your Audience
LinkedInMay, 2020- Nov, 2024 -
Multinational Communication in the Workplace
LinkedInApr, 2020- Nov, 2024 -
Project Management Foundations
LinkedInApr, 2020- Nov, 2024 -
Project Management Tips
LinkedInApr, 2020- Nov, 2024
Experience
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Custom Ireland, A DMC Network Company
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Ireland
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Leisure, Travel & Tourism
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1 - 100 Employee
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Operations Executive
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Dec 2021 - Present
• A key player in managing that all aspects of the programme, tour, events, and activities run smoothly and efficiently while providing an excellent customer experience and meet client expectations while adhering to budget limits. • Responsible for ensuring that projects are completed on time, within budget, and to the required quality standards, while supporting the overall goal and objectives of the organization. • Planning and coordinating programmes such as tours, transportation, accommodation, and activities to align with client needs. Responsible for defining project scope, creative proposals, goals, and deliverables that reach the business objectives. • Recognize and manage any project risks while creating backup plans to minimize the effects of any potential issues. Being able to handle client complaints in a timely manner. • Continuously review and improve project processes and procedures to increase efficiency and customer satisfaction. Show less
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Contracting via Broadline
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Dublin, County Dublin, Ireland
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Print Production Coordinator
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Mar 2021 - Dec 2021
● Coordinating workflow day by day in the production line ● Supervising production staff, print production, coordination of production schedule shifts, and team briefing ● Identify and prioritize tasks in accordance with clients deadline, and support their requires or issues via email. ● Monitored and maintained incoming print jobs for internal marketing and ensured that product was produced and delivered on time ● Assured that all design projects were complete and print-ready and provided final approval for print jobs ● Dealing with suppliers and vendors ● Input and update stock system ● Organizing and review stock ● Implement evolving policies and guidelines (COVID 19) ● Checking and monitoring the quality of final materials ● Scan and clean/manipulate graphics for print jobs ● Conferred with vendors throughout the print production process to ensure requirements were met and to address any vendor concerns ● Reported to production department heads on the day-to-day status of all print jobs ● Assisted the Production Manager with various aspects of the print production process Show less
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Dublin Bus Canteen
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Ireland
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Customer Service Representative
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Oct 2018 - Feb 2020
● Providing outstanding customer service to several customers and generating lucrative sales leads. Handling multiple customer issues at the same time in a fast-paced environment. ● Identifying and assessing customers’ needs to achieve satisfaction. ● Building sustainable relationships and trust with customer accounts through open and interactive communication. ● Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution. ● Ensuring the extra mile was taken in order to engage customers. ● Taking full ownership of any technical issues from beginning to end in order to usher each customer to a timely and successful outcome. ● Demonstrating composure, resilience, adaptability, and urgency as customer needs and case volumes change. Operated with professionalism and integrity. Show less
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Case Imagine
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São Paulo Area, Brazil
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Corporate Event Management Specialist
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Jun 2012 - Sep 2018
International Company focused on corporate events, incentive trips and campaigns, conventions, promotions, digital. ● Helped clients with their corporate events goals. Assisted clients in planning, executing, and deploying complex projects, with original ideas, leadership, and commitment, leading production teams of more than 50 producers. ● Managed budgets/key accounts such as Unilever, GM (Opel Motors), Microsoft with a revenue bigger than R$ 6 million (more than €2 Million) per year. ● Straight contact with clients (via call or in person) and responsible for all workflow/timing of every single request/project. ● Developed and maintained strong, positive, and effective working relationships with all internal & external stakeholders. Created and managed Purchase orders and process invoices. ● Acted as Project Manager for all internal events within the office. Planned, organized, and executed internal and client-facing office events as directed. Coordinated food with onsite provider, and external suppliers, coordinated logistics and space setup, worked with Security to coordinate all guest access to the space to ensure a positive guest experience. ● Managed and reported all office requests using an internal work order ticketing system. Responded in a timely manner per the established department metrics. Answered questions and performed tasks as requested. Ensured that top customer service levels were met through prompt, friendly responses. ● Planned move projects, coordinated and oversaw the allocation of space, layouts, furniture for moves, shuffles, adds, and changes. Assessed and identified areas for improvement. ● Provided contract management for suppliers and artists. ● Managed end-to-end meetings & events activities including compliance, logistics, payments, reporting. ● Ensured compliance process and global policies are followed. Planned, tracked, and optimized meeting budgets. ● Initiated and managed purchase orders for overall meeting arrangements. Show less
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BTO+
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Brazil
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Advertising Services
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1 - 100 Employee
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Event Producer
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Mar 2011 - Jun 2012
Events and Promotion Consultancy Agency. ● Supported all BTO internal events, meetings and also 2 clients (Santa Cruz and Samsung: managed budgets/key accounts such as Santa Cruz (Medicine Distributor) ● Provided outstanding customer service to several customers and generating lucrative sales leads. Handled multiple customer issues at the same time in a fast-paced environment. Identified and assessed customers’ needs to achieve satisfaction. ● Handled customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution. Successful Events: ● Sales Convention of Santa Cruz (2 conventions per year, lasting 5 days) | managed 800 guests | managed a budget of 1 million euros | 3 days to build the event | managed over 100 employees (scenography, technical, light designer, artistic performance, food and beverage, logistics) | 2 days to show results of the company to guests| client satisfaction | successfully managed the event within budget. Show less
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CRIATO IMAGEM E COMUNICAÇÃO
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Media Production
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Video Producer
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Jan 2008 - Aug 2010
Company specializing in video content generation, video marketing. ● Helped clients with their corporate video goals. Organized script to recording, separating all the material to videos for the edition. ● Managed budgets/key accounts such as HP (Hewlett-Packard), Dupont (E. I. duPont de Nemours and Company), managed assembly and disassembly of studio or external recording. Achievements: ● Managed the company portfolio, assisted in the dissemination of products sold such as video recording and editing. Created internal processes in the organization of the tapes by project, helped in improving the editing area, optimized the internal time of the publishers and reducing the term of delivery for the client. Managed new projects, helped in the creation of scripts and accompanying editing of the videos together with the client in real time, optimized the comings and goings of the material. Show less
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Conspiração Filmes
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Brazil
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Movies and Sound Recording
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200 - 300 Employee
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Assistant Video Director
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Jan 2007 - Dec 2008
Company specializing in production and content provider for all venues and platforms: Films, Advertising, TV, Branded Content, Digital and Streaming Services, Social Media and Art + Music. ● Worked as second assistant director of video, organized filming and helped the first assistant. ● Separated shoots and material used in the scene. selection of cast for films. Company specializing in production and content provider for all venues and platforms: Films, Advertising, TV, Branded Content, Digital and Streaming Services, Social Media and Art + Music. ● Worked as second assistant director of video, organized filming and helped the first assistant. ● Separated shoots and material used in the scene. selection of cast for films.
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Pipoca Cine Vídeo
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São Paulo Area, Brazil
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Project Quotation Intern
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Jun 2003 - Dec 2006
Company specializing in video content generation, video marketing, and DVD recording. ● Filled cost sheet with data and values of tape, studio, mobile video and audio unit, staff, and fees. ● Managed hiring process and organized staff team. Organized agendas and internal routine of the company. Company specializing in video content generation, video marketing, and DVD recording. ● Filled cost sheet with data and values of tape, studio, mobile video and audio unit, staff, and fees. ● Managed hiring process and organized staff team. Organized agendas and internal routine of the company.
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Education
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2008 - 2009
Universidade São Judas Tadeu
Master's degree, Visual and Multimedia Creation -
2003 - 2006
Universidade São Judas Tadeu
Bachelor's degree, Communication and Media Studies
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