Joyce Thomas
AGM Business - Regional Manager at Indel Money- Claim this Profile
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Bio
Credentials
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Verified International Academic Qualifications
World Education ServicesMar, 2023- Nov, 2024 -
IELTS
IELTS OfficialJul, 2022- Nov, 2024 -
Digital Marketing Tools & Techniques
SimplilearnFeb, 2022- Nov, 2024 -
Google Analytics for Beginners
Google Analytics for BusinessMar, 2021- Nov, 2024
Experience
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Indel Money
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India
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Financial Services
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100 - 200 Employee
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AGM Business - Regional Manager
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May 2023 - Present
* To lead the implementation of cohesive and integrated marketing and sales plans on the assets & liabilities business in the operational area in order to maximize the company's market share, profitability and volume on its range of liability products and third-party products and services. * Development and execution of the Regional sales strategy in line with the overall strategy and vision of the organization. * Provide inputs to the development of the Retail Liabilities division budget and monitor budget to ensure adherence. * Oversee the implementation of division policies, procedures and controls in the region so that all relevant procedural/regulatory requirements are met at all branches. * Drive the business across branches. * Evaluate the needs of the Region in order to capitalize on market opportunities and adjust marketing strategies to reflect changing conditions. * Develop annual operational sales plans in the region in at all branch level in conjunction with Channel Heads based on the overall targets and budgets. Prioritize the overall efforts by service and allocation of resources. * Responsible for handling the Team of the region assigned. * Provide training to Team & Executive on products as well as various aspects of sales management. * Address to team Area Manager, executive and HNI clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery. Show less
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Muthoot Mercantile Ltd.
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India
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Financial Services
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100 - 200 Employee
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Regional Manager
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Apr 2023 - Apr 2023
Oversee the operations of multiple office, business branchesGuide, train and manage lower-level management and supervisorsPrepare performance reports for presentation to upper administrationOrganize and implement training programs for staff in the entire regionEnsure that all branches follow safety, health and business laws and regulationsUphold company standards of excellence and service, guaranteeing quality performanceCollaborate with marketing team for the planning of large eventsMaximize company profits at the branches you supervise Show less
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Assistant Regional Manager
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Oct 2021 - Apr 2023
• Oversees the overall operations of the multiple branches under MP region.• Guide, train and manage work force at regional and branch level.• Prepare performance reports for presentation to Head office.• Organize and implement training programs for staff in the entire region.• Ensure all branches in the region follow healthy business practice as per company guidelines.• Uphold company standards of excellence and service, guaranteeing quality performance.• Collaborate with multiple teams at Head office for expansion with new branches and smooth functioning existing branches in the region.• Maximize company profit at the branches in the region. Show less
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Agarwal Industries - India
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India
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1 - 100 Employee
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Marketing Operations Manager
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Mar 2021 - Sep 2021
• Manages the growth and success of the team. • Coordinate’s activities that affect operational decisions and business requirements. • Responsible for the production, procurement, and planning of daily operations. • Communicates with all relevant employees to ensure delivery times are met. • Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost- effective basis. • Manages the stock control, and checks that inventory records are accurate. • Ensures the production team has enough time to manufacture and deliver products based on the client's request. • Creates a detailed schedule based on strict deadlines. • Communicates any changes in the order or delivery date to relevant parties. Show less
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Omen Assessors
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Bhopal Area, India
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Project Manager
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Sep 2019 - Sep 2020
• Plan and develop the automation project initiated by the management. • Assess the existing human resources and equip them with the desired changes to get into the automation process. • Resolve operational hurdles and develop new processes in migration of the existing operational process in accordance to the new automated process. • Monitor the project progress and meet the set deadlines. • Ensure achieving 100% stakeholder satisfaction. • Budget management for the automation project. Show less
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LNS Clan (Magic Batua)
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Bhopal Area, India
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Business Development Manager
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Apr 2017 - Mar 2019
• Contacting potential partners to establish rapport arrange meetings and secure new partners, initiate and structure and negotiate high impact strategic brand partnership directly with top E-commerce and OEM partners for various retail/financial products. • Planning and overseeing new marketing initiatives with partners. • Finding and developing new market opportunities and improving sales. • Managing team of field executives for partnership. • Develop goals for the development team and business growth and ensuring they are met. • Train personnel and helping team members develop their skills. Show less
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The Muthoot Group
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India
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Financial Services
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700 & Above Employee
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Dy. Manager
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Jun 2014 - Sep 2016
• General Administration – Key responsibility area includes facility, security, infrastructure with broader scope of maintaining the hygiene and upkeep at the branches in the region. Identifying new branches in-liaison with expansion team and complete infra work for the same. Procurement and Inventory control. Annual Maintenance Contracts New and Renewals. Cost Control & Cost Savings. Supervision of all office staff. Upkeep of assets management. Vendor Management and billing.• Business Development – Assisting Regional Manager in regional sales operational objectives and projected profit by contributing regional sales information and recommendations to strategic plans and review, preparing and completing action plans, productivity, quality, and customer-service standards, needs & trends. Recommends product lines by identifying new product opportunities also tracking competitors at ground level. • Training & Development – Select, train, mentor the branch staff to enhance individual productivity and enable them to function according to job description. • Internal Audit & Compliances – Representing the region to central internal audit & inspection department with assignments of periodic audits of branch offices, auction operations, mystery shopping in regions. Part of team finding internal frauds and risk management. Show less
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Change Leader & Cluster Head
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Jan 2013 - Jun 2014
✓ Branch Visits- this includes uncover key problem impacting business and operations- create action plans for branches to resolve and track daily until completion.✓ Business Promotion- to plan, execute the business promotional activities for individual branch and cluster as whole.✓ Performance Management- track of target vs Achievement for various products, guiding and coaching branch employees in order to improve their performance.✓ Planning- designing the work process for ground level staff as per the timely requirement.✓ Operational Follow-up - Resolving any branch related issues and queries for functional issues- reach out to functional departments at the Regional Office to de-bottleneck issues and escalate to regional office Manager and the Regional Manager. Show less
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Asst. Manager
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Nov 2012 - May 2013
Business performance monitoring and MIS preparation Conduct of Awards & Recognition programs for branches and staff Handling HNI customers in terms of Business prospective Monitoring and Follow-up to Chronic defaulter customersHandling of accounting ledgers and finances Verification of bills
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Relationship Manager
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Jan 2010 - Oct 2012
Responsible for monitoring day-to-day operations work of a branch includes cash desk, remittance, account opening & customer query. Appraisal of instruments kept against pledging of loan. Internal Administration management at particular branch layout Responsible for verification, consolidation & duly submission of reports on respective to the period. Responsible in dealing with HNI categorized customer and maintaining cordial relations with them to sustain the profitability of branch business. Show less
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Education
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2009 - 2011
The Bhopal School of Social Sciences
M.Com, Marketing/Marketing Management, General -
2006 - 2009
The Bhopal School of Social Sciences
B. Com, Economics -
2004 - 2006
St.Xaviers Sr Sec School Bhopal
Senior Secndary, Commerce -
2003 - 2004
St. Montfort Bhopal
High School, All subjects
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