Experience

Consulate General of Brazil em Washington , DC

• Facilities Services
• 1 - 100 Employee

• Assistente administrativo

  • Jun 2023 - Present



Frango no Pote

• Brazil
• Food and Beverage Services
• 1 - 100 Employee

• Assistente pessoal

  • Aug 2022 - May 2023

  Frango no Pote is a fast-food franchise with 80+ stores around Brazil. Currently, the franchise is arranging to expand its business to the US. The company hired me back, to work for them remotely from Arlington, VA to help arrange their business dealings in the US. • Managed calendars, meetings, and travel arrangements for CEO and COO with Focus Brands and Coca- Cola Company in Atlanta ,GA, and in Las Vegas, NV for International Franchise Association (IFA) events • Reviewed and organized confidential electronic and physical documents ensuring discretion and compliance with company policies • Prepared reports, presentations and communications for the administrative team and executives • Translated documents, operational reports, meetings, presentations, and proposals from English to Portuguese. • Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Show less



Joyhelperusa

• Estados Unidos

• Founder & Personal Shopper

  • Nov 2019 - Apr 2022

  • Coordinate the acquisition and shipment of clients’ requested products and items, guaranteeing timely and efficient order delivery. • Conduct extensive research to perform price comparisons and understand best alternatives and marketplaces for specific products. • Provide best-in-class customer service when needed, rapidly resolving clients’ issues and inquiries in a professional and friendly manner. • Inform customers in case of missing products, providing expert advice on best alternative items. Show less



Cultural Care Au Pair

• United States
• Individual and Family Services
• 700 & Above Employee

• Au Pair

  • Dec 2018 - Jul 2019

  • Developed professionally and personally by working with 2-year-old triplets in a different country and culture. • Improved cross-cultural communication skills and acquired English-speaking fluency. • Gained strong time management, problem-solving, and decision-making skills by assuming responsibility for others and dealing with unexpected situations on a daily basis. • Developed professionally and personally by working with 2-year-old triplets in a different country and culture. • Improved cross-cultural communication skills and acquired English-speaking fluency. • Gained strong time management, problem-solving, and decision-making skills by assuming responsibility for others and dealing with unexpected situations on a daily basis.



Tribunal de Justiça do Distrito Federal e Territórios

• Conciliator

  • Jul 2017 - Jul 2018

  • Successfully guided parties involved in lawsuits towards favorable resolutions for all individuals. • Deployed creative and unique approaches to manage conflicts, helping parties understand the most important points of disputes to facilitate conciliations. • Ensured all judicial members of the courthouse maintained neutral, independent perspectives. • Reported conciliation insights, findings, and results to judges and senior lawyers. • Built and maintained legal reports and documentation to track cases progress and results. Show less



Frango no Pote

• Brazil
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2014 - Jul 2014

  • Rapidly resolved clients inquiries and product and services-related questions, assuring the highest levels of satisfaction and loyalty. • Gained immensurable conflict management skills by handling challenging inquiries on a daily basis. • Rapidly resolved clients inquiries and product and services-related questions, assuring the highest levels of satisfaction and loyalty. • Gained immensurable conflict management skills by handling challenging inquiries on a daily basis.