Experience

TEAM Software

• United States
• Software Development
• 1 - 100 Employee

• Sr. Technical Writer

  • May 2016 - Present

• Implementation Specialist

  • Jul 2013 - May 2016

  Responsible for developing and delivering programs to train employees and customers on TEAM’s software programs.Key Responsibilities: - Partners with management and staff to determine training needs for internal and external clients.- Consults with client management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations and technologies.- Develops teaching outlines and determines instructional methods such as individual training (both on-line and in person), group instruction, lectures, demonstrations, conferences, meetings, and workshops.- Conducts training sessions using on-line training tools or in person covering specified TEAM products- Revise design of training curriculum and methods to improve effectiveness.- Select and develop teaching aids such as training handbooks, demonstration models, visual aids, computer tutorials, and references works.- Creates and maintain project plans for clients to ensure success in implementing TEAM’S products- Administer test to measure trainee progress and effectiveness of training- Track and record all communications with clients to ensure accurate billing- Establish and maintain relationships with new and existing clients- Evaluate existing client’s WinTeam usage and integration with their current business practices.- Assist with full WinTeam integration through additional consulting, training and implementation



DLG Training & Consulting

• Trainer/Owner

  • Jan 2003 - Jul 2013

  Self-employed, Trainer/Owner▪ Educate adult-students using both virtual and in-classroom instruction on business skills and computer applications from beginning to advanced levels▪ Create customized curriculum in computer-based, blended, coaching, quick-reference, and handout mediums for Fortune 500, privately owned, and non-profit companies▪ Project manage conversion training rollouts (up to 33 location rollout)▪ Utilize my business skills from past work experience to teach students real world, time-efficient techniques▪ Manage sales, marketing and finance functions for company▪ Consistently maintain an average score of 8.3 out of 9 points on student evaluationsTraining ExperienceMICROSOFT OFFICE:Access, Excel, InfoPath, OneNote, Outlook, PowerPoint, Project, Publisher, SharePoint, Visio, WordOTHER SOFTWARE APPLICATIONS:Adobe Acrobat & Captivate, QuickBooks, SAP Crystal Reports, other client specific software applicationsBUSINESS SOFT-SKILLS:Time management, effective business communication, leadership skills, harassment awareness, change management, team building, problem solving, and customer service



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Dec 1995 - Jan 2004

  ▪ Responsible for managing the client relationship and securing the existing revenue within assigned client accounts (annual revenue of $18 million) ▪ Conducted product demonstrations and presentations including user roundtables & training sessions▪ Assessed and secured revenue opportunities in assigned accounts to meet monthly, quarterly and annual sales goals▪ Performed quarterly executive-level account review meetings & needs analysis with clients to review risks and new opportunities▪ Created client training materials and conducted client training for system conversions