Joyce Chow
DVP, Global Account Services at Tapestry- Claim this Profile
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Bio
Experience
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Tapestry
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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DVP, Global Account Services
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Jun 2018 - Present
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Coach
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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DVP, Coach International and Coach Europe Wholesale Operations and Europe Customer Services
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Jun 2016 - Jun 2018
2 years abroad as an EX-PAT to create and build rebuild the organization and strengthen the team for growth tragedy.
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Divisional Vice President, International Wholesale Business Operations
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Nov 2003 - Jun 2016
Oversee the business strategy, International operations, organizational deployment, and 360 approaches to create insightful, visionary operational business models.Key Accomplishments:Leadership - Design the Wholesale Business Planning, Operations, and International Customer Service structures to ensure long-range business success, succession planning, and effective team collaboration. - Provide advanced training, guidance, and motivation that result in the retention of top performing professionals. - Manage high performing teams’ achievements through stretched goal management, clear directions & planning, coaching, developmental level setting, and consultative 360 feedback approachesRevenue Growth - Align financial targets to material position, catapulting the International Wholesales Operations in continuous growth in retail sales and shipments - Successfully champion transition of seven International business buy backs from 2007 to 2013. - Lead in the establishment of commercial incentives with new and existing distribution to speed goods to market.Cost Improvements and Process Enhancements - Deploy two International distribution channels in Asia and Europe with 3rd party logistics providers. Created Standard Operating Procedures, accountability matrixes and Key Performance Indexes, and improved on time delivery to International markets. - Improve Operational & Sarbanes-Oxley compliance audits by 20%, identifying key accountable business owners and documented annual auditing procedures. - Develop, interpret, and implement complex business planning concepts for inventory control using statistical algorithms and demand indicators, Weeks-on-Hand target, Top-down / bottoms-up analyses, Seasonal forecasting approach, and disposition strategies & returns. - Manage top-line & 3 year long-range strategic opportunities on Annual Operating plan from 2003 through 2008 and compiled Monthly to Quarterly Business Review, buys, and market sell-in plans.
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The North Face, a VF Company
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Manager, Global Business Planning
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1999 - 2003
Led the global supply and schedule planning from product production cycle-to-seasonal launches. Oversaw the business integration from a publicly owned & traded company to becoming part of Vanity Fair Corporation.Key Accomplishments: - Led in the implementation of the “VF Outdoor Coalition Enterprise Resource Planning system”, including installation of the I2 Demand Planning module and SAP conversion. Effectively and successfully created business processes on system conversion and on network reconfiguration for business integration. - Managed divisional material plans with a 97% on-time delivery and with a less than 6% distress inventory level. - Designed the inventory process for the U.S. Wholesale channel, which represented 75% of business revenue. - Delivered business forecast plan within a 10% bandwidth in accordance with the company’s operating plan. - Mentored a team of six high result analysts to deliver business plan for seasonal buys, delivery of goods, and sustained inventory controls.
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UCLA Extension
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United States
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Education Administration Programs
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300 - 400 Employee
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Program Representative
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1995 - 1998
Developed and streamlined marketing activities, created cost saving measures to adhere to fiscal budgets, and improved business processes cross functionally with investors, clients, and facilitators.Key Accomplishments: - Organized health care programs, increasing program revenue by $500K. - Preformed statistical analysis on program’s expenses. Recommended cost saving opportunities and improvements to management. - Responsible for consolidating program budgets. Analyzed current expenditure and historical trends and made budget recommendations for future programs success. - Developed and promoted marketing strategies for health care programs nationally.
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Education
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University of California, Los Angeles
Bachelor's Degree, Political Science specialized in International Relations