Executive Secretary

• Apr 2022 - Present

Legal Secretary

• Dec 2020 - Apr 2022

Personal Assistant and Legal Secretary – Corporate, Commercial and Technology Department (Full-time) • providing general administrative support including managing and maintaining documentation, issuing of invoices, consolidate lawyers’ timesheets, and filing • coordinating lawyers’ meeting calendar, processing lawyers’ claims • drafting, formatting and proofreading of legal documents/templates, letters, email, correspondence • conducting searches using ACRA, Inlis (Title search), IRAS, MAS etc. • assisting with corporate secretarial work (e.g., opening of bank accounts in Singapore, preparing arch files and retrieving mails for clients) • assisting with notarisation and legalisation of documents (e.g., retrieving and preparing necessary documents for clients, liaising with the local notary public, dealing with Singapore Academy of Law, Ministry of Foreign Affairs and related Embassy in Singapore. Show less

Flight Attendant

• Apr 2019 - Dec 2020

Flight Stewardess • Ensure that the service quality is achieved throughout flight by having pre-flight meetings, onboard mentoring of junior flight attendants and frequent interactions with senior crew members. • Responsible for the comfort, safety and welfare of passengers travelling on aircrafts during short-haul and long-haul flights. • Recognise and build a lasting relationship with PPS/frequent flyers, upholding the brand image and loyalty of the airline. • Provide onboard services. (i.e. meals and refreshments, promote duty-free items, advise restrictions imposed by countries etc.) • Manage onboard emergencies and customer service recoveries • demonstrating emergency equipment and safety procedures Show less

Account protection specialist

• Sep 2010 - Apr 2019

1. Deliver world class 24 hour one-stop service via phone providing one stop service in a consistent, professional manner by embracing our core values. 2. Explored and been trained for all American Express products such as different market, different market specification, different procedure & others. 3. Participate fully in the team, taking part in regular team meetings & sessions, giving feedback & ideas to colleagues and the Team Leaders. 4. Handle fraud and credit cases during after operation hour when both of the team have off duty. As for credit cases most properly will review card member financial information as well as card member payment history and ability to pay. 5. As for fraud cases normally when card member was at the point of sales and charges has trigger fraud pattern may need to speak with card member directly just to make sure is a valid card member that using the card. 6. In charge of fraud case for different countries such as USA, Australia, Hong Kong, Taiwan, India as well as Singapore cardholder after service hour. Show less