Experience

Verisys Corporation
• Front End Specialists

  • Apr 2016 - Present


Aperture Credentialing, LLC

• Front End Specialist

  • Apr 2016 - Apr 2016

• Front End Specialist

  • Apr 2016 - Apr 2016


ADP
• Lebanon
• Architecture and Planning
• 1 - 100 Employee
• Administrative Assistant

  • Dec 2015 - Mar 2016


Randstad- United Healthcare

• Client Support Specialist

  • Oct 2014 - Aug 2015

  Assisted participants who needed assistance processing their insurance premiums via check or credit card. Walked participants through the online process so they could make payments online. Handled escalated calls from participants who needed to have urgent prescriptions filled as soon as possible. Reinstated those whose insurance that may have been cancelled in error and made outbound calls to customer to confirm insurance was reinstated. Assisted participants who needed assistance processing their insurance premiums via check or credit card. Walked participants through the online process so they could make payments online. Handled escalated calls from participants who needed to have urgent prescriptions filled as soon as possible. Reinstated those whose insurance that may have been cancelled in error and made outbound calls to customer to confirm insurance was reinstated.



Conifer Health Solutions

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Specialist II

  • Mar 2012 - Sep 2014

  Registered customers who came to the Emergency Room for treatment. Verified customers demographic, employment and insurance was correct and active. Process patients copays if warranted for treatment in the Emergency Room. Also, registered patients who had Outpatient tests. Registered customers who came to the Emergency Room for treatment. Verified customers demographic, employment and insurance was correct and active. Process patients copays if warranted for treatment in the Emergency Room. Also, registered patients who had Outpatient tests.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Service Team Lead

  • Apr 2006 - Nov 2009

  Assisted csr's with billing and product questions Resolved Escalated supervisor calls Coached and monitored csr calls and worked to help solve areas of concern. Worked with the dispatchers to have technicians go to home for installation or repair calls. Assisted csr's with billing and product questions Resolved Escalated supervisor calls Coached and monitored csr calls and worked to help solve areas of concern. Worked with the dispatchers to have technicians go to home for installation or repair calls.