Experience

Thames Valley Housing Association

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Regional Accommodation Manger

  • Oct 2005 - Present

  • Providing a comprehensive management service for tenants and staff of partner organisations, including Hospital Trusts and Student Accommodation.• Creating and implementing strategy/policy for Keyworker Rented Housing Management team.• Providing training, direction and support to Accommodation Managers/Officers.• Overseeing continuous improvement of Keyworker Rented Housing in line with scheme models and corporate planning processes.• Participating in cross-department and cross-directorate working groups.• Overseeing Managers/Officers to ensure collection of rent and service charges.• Achieving contractual KPIs based on nomination agreement and financial model.• Representing Thames Valley Housing in new business meetings, demonstrating our effective, efficient housing management service to potential clients. Show less

• Customer Service Center Manager

  • Dec 2002 - Oct 2005

  • Managing a team of 12, dealing mainly with repairs and customer service.• Restructuring team to encourage individuals to specialise in maintenance or housing.• Devising and implementing individual training and professional development plans.• Working closely with Repairs Manager to control expenditure.• Monitor KPIs for repairs team.