Joyce Arbuckle
Director of Sales at The Kingsmills Hotel Group- Claim this Profile
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Bio
Charlotte Farmer
I had the pleasure of working with Joyce for 3 years and will always find her one of the most inspirational and motivational people I have ever met. The moment you meet Joyce you cannot help but soak up her passion and enthusiasm for work and life - she has a truly magnetic personality! Her technical expertise, wealth of knowledge, vision and people skills are something she is always willing to share, and something that also makes her a very authentic leader and fantastic mentor. It has been an absolute pleasure to work with Joyce, I have personally learnt a great deal from her, both professionally and personally, and I hope our paths cross again.
Neil Farren
I reported into Joyce during my time as Revenue Manager at the Doubletree by Hilton Hotel in Aberdeen. Joyce is a truly inspirational leader. Her knowledge and experience of the hotel sector is outstanding and her collaborative management style meant that she appreciated her colleague's own knowledge and opinions,while imparting on them useful guidance and wisdom. I am learnt so much from Joyce, which I have used in other work experiences and it has stood me in good stead. She always has time to provide support and guidance to you. For that, Joyce, I thank you.
Charlotte Farmer
I had the pleasure of working with Joyce for 3 years and will always find her one of the most inspirational and motivational people I have ever met. The moment you meet Joyce you cannot help but soak up her passion and enthusiasm for work and life - she has a truly magnetic personality! Her technical expertise, wealth of knowledge, vision and people skills are something she is always willing to share, and something that also makes her a very authentic leader and fantastic mentor. It has been an absolute pleasure to work with Joyce, I have personally learnt a great deal from her, both professionally and personally, and I hope our paths cross again.
Neil Farren
I reported into Joyce during my time as Revenue Manager at the Doubletree by Hilton Hotel in Aberdeen. Joyce is a truly inspirational leader. Her knowledge and experience of the hotel sector is outstanding and her collaborative management style meant that she appreciated her colleague's own knowledge and opinions,while imparting on them useful guidance and wisdom. I am learnt so much from Joyce, which I have used in other work experiences and it has stood me in good stead. She always has time to provide support and guidance to you. For that, Joyce, I thank you.
Charlotte Farmer
I had the pleasure of working with Joyce for 3 years and will always find her one of the most inspirational and motivational people I have ever met. The moment you meet Joyce you cannot help but soak up her passion and enthusiasm for work and life - she has a truly magnetic personality! Her technical expertise, wealth of knowledge, vision and people skills are something she is always willing to share, and something that also makes her a very authentic leader and fantastic mentor. It has been an absolute pleasure to work with Joyce, I have personally learnt a great deal from her, both professionally and personally, and I hope our paths cross again.
Neil Farren
I reported into Joyce during my time as Revenue Manager at the Doubletree by Hilton Hotel in Aberdeen. Joyce is a truly inspirational leader. Her knowledge and experience of the hotel sector is outstanding and her collaborative management style meant that she appreciated her colleague's own knowledge and opinions,while imparting on them useful guidance and wisdom. I am learnt so much from Joyce, which I have used in other work experiences and it has stood me in good stead. She always has time to provide support and guidance to you. For that, Joyce, I thank you.
Charlotte Farmer
I had the pleasure of working with Joyce for 3 years and will always find her one of the most inspirational and motivational people I have ever met. The moment you meet Joyce you cannot help but soak up her passion and enthusiasm for work and life - she has a truly magnetic personality! Her technical expertise, wealth of knowledge, vision and people skills are something she is always willing to share, and something that also makes her a very authentic leader and fantastic mentor. It has been an absolute pleasure to work with Joyce, I have personally learnt a great deal from her, both professionally and personally, and I hope our paths cross again.
Neil Farren
I reported into Joyce during my time as Revenue Manager at the Doubletree by Hilton Hotel in Aberdeen. Joyce is a truly inspirational leader. Her knowledge and experience of the hotel sector is outstanding and her collaborative management style meant that she appreciated her colleague's own knowledge and opinions,while imparting on them useful guidance and wisdom. I am learnt so much from Joyce, which I have used in other work experiences and it has stood me in good stead. She always has time to provide support and guidance to you. For that, Joyce, I thank you.
Credentials
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Certificate in Coaching Practice
Acorn Principle PlusJul, 2013- Nov, 2024
Experience
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The Kingsmills Hotel Group
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United Kingdom
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Hospitality
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1 - 100 Employee
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Director of Sales
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Jan 2017 - Present
The Kingsmills Hotel Group comprises of the 4 star Kingsmills Hotel, our new 5 star hotel Ness Walk and under development is KIN - 4 star city centre hotel in Inverness The Kingsmills Hotel Group comprises of the 4 star Kingsmills Hotel, our new 5 star hotel Ness Walk and under development is KIN - 4 star city centre hotel in Inverness
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Kingsmills Hotel, Inverness
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United Kingdom
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Hospitality
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1 - 100 Employee
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Area Director of Sales
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Feb 2009 - Present
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Scandic Hotels
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Hospitality
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700 & Above Employee
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UK Director of Sales and Marketing
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Mar 1994 - May 2000
-Compile and administrate UK business plan, agree core business targets and measure performance against them.-Recruit, direct, train sales and marketing team.-Key account Manager for UK based business travel agencies for outbound business to Scandinavia.-Liaison with ICH Hotels to maximise benefit from franchise agreement.-Plan and implement the total marketing communication mix, direct sales, advertising, CRM, PR.-“100%” Club member 1992 – 1999 (Top sales performance incentive scheme).-Scandic’s “President Award Winner” 1997- Responsible for team of 12 Show less
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Director of Sales
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Nov 1992 - Mar 1994
-Directly responsible for the preparation of the hotels room sales and conference budgets.-Formulation and implementation of the hotels sales and marketing plan.-Responsible for the recruitment and direction of the conference, room sales and sales and marketing teams – a total of 14 team members at optimum.-Managed and increased business from key corporate and leisure accounts. Average rate increase of 18% over 2 years and occupancy increases by 6%.-Successfully relaunched the hotel after an eight month closure due to major fire whilst maintaining 82% customer loyalty-Liase with all other hotel departments on sales activities. Show less
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Sales Manager
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Jan 1990 - Nov 1992
•Established unfamiliar hotel and brand within the local corporate market achieving 57% corporate business in year 1.•Responsible for sourcing, managing and developing corporate accounts on behalf of sister hotels in the chain.•Initiated, produced and delivered the “Crown Club” loyalty scheme
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Conference and Events Manager
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May 1985 - Dec 1989
•Implemented pro-active sales procedures within the conference and special events office. •Responsible for organisation of events from Client initiation through to delivery and after sales follow-up •Co-ordination with all other operational departments regarding forth-coming events. •Launched “Business Centre” after closure and complete re-design of facilities •Implemented pro-active sales procedures within the conference and special events office. •Responsible for organisation of events from Client initiation through to delivery and after sales follow-up •Co-ordination with all other operational departments regarding forth-coming events. •Launched “Business Centre” after closure and complete re-design of facilities
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Community
