Experience

Currently looking for my next opportunity

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Operations I Program Management I Team Building I Continuous Improvement I Training

  • Mar 2023 - Present



WSP in the U.S.

• United States
• Professional Services
• 700 & Above Employee

• Program Coordinator / Project Controls, Power Sector E&I

  • May 2021 - Mar 2023

  (Formerly Wood, PLC E&I Group) - Support a $20+M Top Tier Strategic Client program with efforts that include over 250+ staff in the Southeast and Midwest - Responsible for second tier review of client invoices with reimbursable expenses to ensure billing integrity and contractual compliance - Prepare monthly KPI reports for review by CAM and submission to the client - Created and maintain all Personnel Qualifications for all staff working on projects in the Client Program - Maintain and develop new standards of process, protocol, and procedures for the Client Program. - Organize content and co-lead monthly and quarterly internal Program Meetings - Relaunched and co-lead the Carolina’s Women’s Network Group (NC & SC offices)



Pine Environmental Services LLC

• United States
• Environmental Services
• 100 - 200 Employee

• Branch Manager

  • Aug 2019 - May 2021

  - Directed day to day operations of Raleigh branch to ensure exceptional customer service and quality of equipment rentals and sales - Responsible for operating budget and full P&L of approximately 1.4M - Managed and coached staff of 8, including Technical Sales Rep, Equipment Technicians, Customer Service Reps and Drivers - Meet with clients to review issues/concerns & overall rental/sales needs - Responsible for routine quality inspections of branch rental equipment - Generated purchase orders for warehouse and equipment inventory - Organized and completed bi-annual Sales and Rental branch inventory - Successfully managed full cycle Office / Warehouse move in 2020 - Reduced the employee branch turnover rate from over 100% to zero and turned the branch around to profitability within first eight months of hire date increasing EBITA by 30% - Fostered team collaboration internally making the Raleigh branch one of the top 10 most reliable and dependable branches in 2021



Arcadis

• Netherlands
• Professional Services
• 700 & Above Employee

• National Office Overhead Program & Administrative Manager

  • Nov 2015 - Jan 2019

  - Leader of the Administrative Organization - appx 80 staff (direct and indirect) nationally- Oversaw controls and monitoring of office overhead spend for North America- Led Document Control Initiative nationally, coordinating company-wide document retention consolidation for over 65 offices- Full cycle labor planning with $3M labor budget; recruited, hired and on-boarded administrative professional staff; performing training and development of new staff - Co-developed National Administrative Career Tracks and Job Descriptions- Established content and presented the local office overhead monthly training - Developed and implemented policies, procedures and practices that advanced the firm’s operational objectives and financial goals including initiatives developed by the Procurement Program- Presented the Office Overhead Program initiatives, results and metrics to offices and operations groups to educate staff on the program- Assisted in corporate real-estate transformation initiative (consolidations/closures/moves) as it related to Overhead and Administration supporting the directive given by Procurement- Held bi-weekly and quarterly meetings with National Vendors (Health & Safety, Office Supplies, Coffee) to maintain vendor relations, review metrics and process improvement- Designed the mechanics of launching an Admin Team SharePoint site and VisitorLink test pilot- Spearheaded the creation of the AD guide for the AD division in order to streamline processes

• Administrative Manager & Office Administrator (Raleigh Office)

  • Mar 2008 - Nov 2015

  - Special Achievement: Assisted in the development, support & execution of the National Overhead Plan within budgetary constraints that exceeded corporate goals, saving 9.3M within 2 yrs of starting the program in 2013- Supervisor of approximately 13 - 18 admin staff located in different states across the U.S.- Mentored/coached individuals for performance management and professional career development - Recruited, hired and onboarded administrative professional staff; performing training and development of new staff becoming the “Go-To” staffing expert within the Admin organization- Established content and prepared presentations for the Office Overhead Program Manager - As the MOOC (Multi-Office Overhead Coordinator), managed office overhead budgets of multiple offices nationally; working with LOOCs, office staff and senior leaders in approving overhead purchases and reconciling accounting posting reclassifications (approval authority up to $2K) within appropriate journal entry deadlines- Directed all Raleigh office operations — supplies, facility management, hospitality, event planning, records management, shipping/receiving, document production, office communications, asset procurement and maintenance, health and safety, IT assistance to staff as needed- Assisted in preparing content and presented at local Raleigh office meetings- Co-led the local office coordination of the Cary/Raleigh office consolidation and office moves



MEMSCAP

• France
• Semiconductors
• 1 - 100 Employee

• Executive Assistant

  • 2006 - Feb 2008

  - Provided full administrative support to the General Manager - Arranged all travel, hotel reservations for GM, staff, external clients and interview candidates - Conducted Internal Quality Audits (TL9000) - Prepared and distributed all quotes and all sales order acknowledgements to new and existing clients - Assisted in planning office events with GM and HR - Sorted/distributed all incoming mail; prepared outgoing mail with necessary postage and managed funds for the postage meter as needed - Monitored and ordered office and break-room supplies as needed



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Administrative Assistant

  • 1999 - 2006

  - Special Achievements: Member of the Coaching Community of Practice - 2006, Received 10 Peer Recognition Awards 2003 - 2006- Significant experience supporting C-Suite Executive offices - Vice President and Director Levels- Managed executive electronic calendars, schedule meetings, resolved time conflicts, accepted/declined or redirected invitations and requests for meetings- Planned and managed logistics for large events and conferences (300+ people)- Coordinated domestic and international travel (for Individuals and Groups)- Prepared expense reimbursement and reconciliation of executives corporate credit cards- Created Executive presentations and organizational charts- Formed and led an Administrative Network group for streamlining best practices

• Logistics Manager for Project Executive Classes

  • 2002 - 2003

  - Instrumental in team achieving increased customer satisfaction for Project Executive Classes, with 99.8% student satisfaction in 2002- Managed all logistical and physical requirements of class delivery and class project office for seven events in 2002 and six in 2003- Maintained project plans, class metrics, student billing process and in-house class enrollment- Assisted Delivery Manager with scheduling of speakers/vendors- Interfaced regularly with the IBM Somers Conference and Armonk Learning Centers



Hospice of Orange and Sullivan Counties, Inc.

• Newburgh, NY

• Executive Secretary / Receptionist

  • 1997 - 1999

  - Special Achievement: Employee of the Year Award - 1998 - Maintained Executive Director’s calendar / schedule, patient status sheets and clinical schedule - Compiled and distributed minutes for Board, Executive, Finance and Planning committee meetings - Participated as a member of the Performance Improvement Committee - Designed programs, worked with outside vendors for annual/special events - Backed up the DME/HHA coordinator, updated and organized DME/HHA contracts - Processed Memorial contributions and acknowledgments - Answered phones from multi-line switchboard, dated, sorted and dispersed mail and faxes