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Cordt T. Kassner

Joy is amazing! She brings integrity, ethics, and passion with her expertise in hospice and end-of-life care. Joy combines the qualitative and quantitative worlds to provide and teach compassion at the bedside, promote organizational change, and influence national advocacy. Thank you for all you do!

Joy Dillard Appel

I managed the team who managed the Hosparus account in my time at Silverchair, and Joy was instrumental in the very successful launch and maintenance of the product. She kept her team focused and invested while they embraced a company-wide business process change - no easy feat - all with an amazingly positive attitude. In addition, she kept us on our toes, always stretching the product to its fullest potential, and providing ideas for process and product improvements. We asked her to join our client advisory board to help us continue to develop and grow. Her commitment to excellence and creativity are refreshing and inspiring.

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Credentials

  • Music Therapist - Board Certified
    Certification Board for Music Therapy
    Jun, 2000
    - Sep, 2024
  • Fellow in Thanatology: Death, Dying and Bereavement
    Association for Death Education and Counseling
    Jan, 2011
    - Sep, 2024
  • Board Certified Chaplain
    Association for Professional Chaplains
    Nov, 1999
    - Sep, 2024

Experience

    • Non-profit Organizations
    • 1 - 100 Employee
    • Executive Director
      • Jan 2023 - Present
    • United States
    • Hospitals and Health Care
    • Founder & Owner
      • Nov 2014 - Present

      Equipping end-of-life care organizations with empathic, 24/7 resources to improve quality, increase access, and cut costs Equipping end-of-life care organizations with empathic, 24/7 resources to improve quality, increase access, and cut costs

    • United States
    • Research Services
    • Consultant
      • Nov 2014 - Dec 2019

      As a consultant with Hospice Analytics, I support our information-sharing research organization through special projects that improve hospice utilization and access to quality end-of-life care. Visit our website, National Hospice Locator, and research tools at www.hospiceanalytics.com. As a consultant with Hospice Analytics, I support our information-sharing research organization through special projects that improve hospice utilization and access to quality end-of-life care. Visit our website, National Hospice Locator, and research tools at www.hospiceanalytics.com.

    • 1 - 100 Employee
    • Product Manager - Hospice & Palliative Care
      • Jan 2014 - Oct 2014

      I championed hospice and palliative care interdisciplinary, professional education​ with teams throughout Relias Learning, as we successfully transitioned the Hospice Education Network, Inc. (HEN) library of comprehensive hospice and palliative compliance and clinical education to Relias Learning's systems for course development and delivery, per its acquisition of HEN. We developed cross-over products for healthcare agencies that coordinate care with hospices, including home health, assisted livings, and long term care facilities. Partnered with national expert faculty, ELNEC, AAHPM, and Weatherbee Resources, Inc.

    • United States
    • E-learning
    • Director of Education
      • Aug 2011 - Dec 2013

      I served as a member of the Weatherbee Resources, Inc. / Hospice Education Network, Inc. leadership team, assisting with the implementation of strategic initiatives and assuring the quality of products and services provided by Weatherbee Resources and the Hospice Education Network. I regularly communicated with and provided educational consult to hospice leaders nationwide: educators, human resources, quality and compliance, clinical directors, volunteer managers, and executive directors. I served as a member of the Weatherbee Resources, Inc. / Hospice Education Network, Inc. leadership team, assisting with the implementation of strategic initiatives and assuring the quality of products and services provided by Weatherbee Resources and the Hospice Education Network. I regularly communicated with and provided educational consult to hospice leaders nationwide: educators, human resources, quality and compliance, clinical directors, volunteer managers, and executive directors.

    • United States
    • Medical Practices
    • Quality & Education Researcher; Director of Education; Clinical Practice
      • Nov 1993 - Jul 2011

      Quality and Education Researcher, March 2010 - May 2011. I researched and recommended best practices for comprehensive hospice care needs. Restructured policies and procedures systems for improved regulatory compliance and staff accessibility. Utilized cutting edge technology. Director of Education, Jan. 2008 - Feb. 2010. Administrative director for 450 interdisciplinary hospice employees. Ensured orientation, discipline-specific competencies, interface with Joint Commission accreditation requirements, and university partnerships for interns and medical students' community-based learning. Shared leadership for state and community conferences. Additionally, Director of Volunteers, Nov. 2006 - July 2009. Administrative Director for 300 Louisville volunteers and volunteer service delivery. Ensured systems for recruitment, selection, training, implementation of services, volunteer support and appreciation. Director, Hospice Institute, May 2002 - Dec. 2007 (corporate name change in 2008). Administrative director for 400 interdisciplinary hospice employees, and extensive community education outreach, partnerships, and end-of-life/palliative conferences. Chaplain and Music Therapist, Nov. 1993 - April 2002. Direct patient and family care in dual roles. Teams served: AIDS, Pediatrics, Home, Inpatient, Nursing Facilities, and Bereavement Consultant. Awarded National Heart of Hospice - Psychosocial/Spiritual Care, by the National Council of Hospice and Palliative Professionals.

    • United States
    • Musicians
    • 1 - 100 Employee
    • Adjunct Clinical Faculty - Music Therapy
      • 2001 - 2011

      Adjunct clinical faculty for music therapy students, 2001-2011 Developed and taught Music Therapy Training Group, required for all music therapy students, 2001-2007. Adjunct clinical faculty for music therapy students, 2001-2011 Developed and taught Music Therapy Training Group, required for all music therapy students, 2001-2007.

Community

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