Joyal Joseph

Support Spe at Consilien LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN

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Bio

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Credentials

  • Ethical Hacking: Introduction to Ethical Hacking
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • CCNA (200-301) Cert Prep: Network Fundamentals and Access
    LinkedIn
    May, 2020
    - Nov, 2024
  • Learning Network Routing
    LinkedIn
    May, 2020
    - Nov, 2024
  • Learning Tor and the Dark Web
    LinkedIn
    May, 2020
    - Nov, 2024

Experience

  • Consilien
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Spe
      • Jul 2022 - Present

  • ConnectWise
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Support Specialist 2
      • Mar 2022 - Present

      Working as Dedicated Tech Supporting the Partner Working as Dedicated Tech Supporting the Partner

  • Expert Global Solutions (now Alorica)
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Service Desk Analyst
      • Aug 2020 - Aug 2023

  • Tesco Bengaluru
    • India
    • Retail
    • 700 & Above Employee
    • Network Engineer
      • Jun 2019 - Feb 2020

    • Network Engineer
      • Jun 2019 - Feb 2020

      Monitoring arista switches and troubleshoot the issues and pass to the relevant team. (Which includes troubleshooting OSPF, BGP and VLAN protocols)  Monitoring Tesco depot network and pass to the relevant team if there is any issues.  Raising tickets for the p2 issues(denevr, paperless, kabaclock, etc) to the relevant team  Monitoring and hardware creating tickets for the Dell (IME) and HP (One view) servers.  Monitoring mainframe, monitoring the ca7 queues. Doing loops in mainframe understand why jobs failed why the jobs are late when the job will run, calculate when a job get completes.  Doing JCL changes, restarting jobs, checking for errors.  Monitoring mainframe consoles and understand the console alerts Show less

  • TVS Electronics
    • India
    • Information Technology & Services
    • 700 & Above Employee
    • Resident Engineer
      • May 2018 - Oct 2018

      I was working as resident engineer for Dell and Lenovo laptops I was working as resident engineer for Dell and Lenovo laptops

Education

  • Srinivas Institute of Management Studies, Pandeshwara, Mangalore
    Bca, Aplication
    2013 - 2016

Community

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