Joya Nigro
Front Desk Manager at Weymouth Club- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft PowerPoint
GoSkills.comAug, 2017- Oct, 2024 -
Microsoft Word - Basic and Advanced
GoSkills.comJun, 2017- Oct, 2024 -
Microsoft Excel for Mac - Basic & Advanced
GoSkills.comMay, 2017- Oct, 2024 -
Notary Public
Commonwealth of MassachusettsNov, 2016- Oct, 2024 -
TIPS
-Mar, 2017- Oct, 2024 -
First Aid
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Experience
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Weymouth Club
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Wellness and Fitness Services
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1 - 100 Employee
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Front Desk Manager
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Jan 2022 - Present
• Train and develop all desk staff to the levels of friendliness, etiquette, speed, and efficiency • Professionally conflict, complaints and customer satisfaction to the level expected • Process desk payroll biweekly • Manage and maintain inventory sold of towels, Pro Shop and food items • Oversee the ordering, selling, distribution, tracking and promotion of gift cards. • Keep ATM machine operational • Update Front Desk Training Manual • Maintain daily communication from all departments to members • Maintain monthly desk schedule and monitor requests for vacation • Purchase seasonal desk uniforms • Submit weekly reports, yearly desk budget, monthly financials, and strategic plans
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Indigo Technologies
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Account Specialist
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May 2021 - Present
• Completes Monthly Credit Card Reconciliation• Maintains Company's Balance Sheets• Inputs all company invoices to QuickBooks• Manages Both Company's AP Emails for Manager Approvals of Invoices
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Office Manager and Executive Assistant
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Oct 2016 - May 2021
• Responsible for day-to-day functions and logistics of the company• Coordinates logistics of internal company celebrations and company outings• Reaches out to potential candidates and schedules interviews• Created company’s Onboarding process for new employees• Developed company’s Hiring procedure• Reduced company’s food costs• Creates Non-Disclosure Agreements for both individuals and vendors• Records and tracks all patents issued to CEO• Coordinates travel logistics for employees and visitors• Responsible for balancing petty cash and issuing reimbursements• Lead of “Project Joy”, a team of employees dedicated to creating company culture• Worked with vendors to design branded “swag” for company• Assisted/orchestrated company’s public launch party out of stealth mode
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Big Brother Big Sister Foundation, Inc.
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United States
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Non-profit Organizations
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1 - 100 Employee
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Student Mentor
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Nov 2017 - Nov 2018
Mentor in BBBS Mentor 2.0 Program Mentor in BBBS Mentor 2.0 Program
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For Kids Only Afterschool
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United States
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Education Administration Programs
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1 - 100 Employee
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Program Director
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Feb 2008 - Oct 2016
• Manages/leads daily program administration and supervision • Increased enrollment of children in program by 60% • Directly supervises 20+ out of school time educators, public school teachers and community content specialists • Ensures program activities are developmentally appropriate and aligned to each child’s specific needs • Designs and implements family events to enhance support goals • Collaborates with Bates School/Salem Public Schools leadership frequently • Attends all required trainings/meetings/workshops required • Follows all data and evaluation requirements • Processes payroll and handles a variety of administrative functions using MS Office Suite • Participates in Professional Development Opportunities, meetings, and workshops as required
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Education
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2010 - 2013
Salem State College
Bachelor's degree, Management -
2006 - 2008
North Shore Community College
Associate of Science - AS, Business Administration and Management, General -
2002 - 2006
Winthrop High School
Community
