Experience

TrueHR Consulting Services

• Nigeria
• Human Resources Services
• 1 - 100 Employee

• Senior Client Care Representative

  • Apr 2020 - Present

  • Tasked with ensuring clients are satisfied throughout the project lifecycle • Provide prompt and accurate information to clients while conferring with other departments • Tackle issues and ensure timely resolutions of problems • Analyze / predict client behavior and proffer solutions in a responsive manner • Train the customer service team of several clients • Tasked with ensuring clients are satisfied throughout the project lifecycle • Provide prompt and accurate information to clients while conferring with other departments • Tackle issues and ensure timely resolutions of problems • Analyze / predict client behavior and proffer solutions in a responsive manner • Train the customer service team of several clients



Women Radio WFM91.7

• Head of Programs | Broadcaster

  • Apr 2019 - Nov 2021

  Increased the station’s number of engaged listeners after rebuilding the structure of the programs and department.• Responsible for the management of all programs• Revamped the morning show; made it a mixture of talk, information, and music• Ensured all programs conformed with NBC rules and regulations• Managed and trained people on script writing, research gathering and program scheduling

• Radio Presenter & Production Assistant

  • Apr 2017 - Mar 2019

  • Consistently curated information and items to be featured on the program• Interviewed guests in the studio, by telephone or on location• Read short news, traffic, sport, or weather reports• Was known for appropriately improvising e.g., in situations a guest goes off script I respond positively and quickly to unplanned changes