Divisional Manager, Business Development and Relationship Manager

• Sep 2012 - Present

- Provide leadership and direction to team members in order to exceed given target.- Champion the Customer Experience agenda within the team to deliver top class experience for clients/employers.- Responsible for establishing and developing relationships with customers, employers and other partners.- Identify new business opportunities in order to improve company’s profitability and help grow business- Seek out the appropriate contact in an organisation for business- Carry out necessary planning in order to implement operational changes Show less

Team Analyst, Lagos Region

• Jan 2014 - Feb 2016

- Schedule Management:Compiling and Forwarding of all Region-wide schedules to Operations for processing Daily circulation of bank statement to Relationship Management after sorting each employer by locationsAdvise Operations/Contribution team with schedules uploaded on the electronic payment platform by employers on a daily basis.- Reconcile Unprocessed Contributions Provide correct PINs for all lodgements and obtain PFA details where necessaryTransaction reconciliationEnsure errors on employer schedules are resolved and RSAs credited Identify PIN/Name mismatch in schedules through the use of Edge Software.Client Notification and UpdateTrack Client movement via employer remittanceAllocation of new clients to Relationship Managers/DocumentationContinuously identify and inform Relationship Management officers on new employers or movements to ensure better service levelsReconcile documents movement between PSC and RM Show less

Sales And Marketing Specialist, Associate Consultant

• Jan 2011 - Aug 2012

. Assist in developing business plans, design and implement processes to support business growth, through customer and market definition. - Facilitate business growth by working together with clients as well as business partners. - Build and maintain high-level contacts with current and prospective customer and other business and project partners. - Drive prospects through to contract award (including identifying new customers and markets, developing approaches to the market, identifying prospects, proposal preparation, etc.) -Develop marketing strategy, manage proposal teams and client account managers. -Serve as liaison officer to firm’s strategic partners. Show less

Research Assistant

• Dec 2009 - Dec 2010

Customer Service Officer

• Oct 2008 - May 2009