Experience

• 

  PAL Pensions

  • Nigeria
  • Financial Services
  • 200 - 300 Employee

  • Divisional Manager, Marketing

    • Sep 2012 - Present

    - Provide leadership and direction to team members in order to exceed given target.- Champion the Customer Experience agenda within the team to deliver top class experience for clients/employers.- Responsible for establishing and developing relationships with customers, employers and other partners.- Identify new business opportunities in order to improve company’s profitability and help grow business- Seek out the appropriate contact in an organisation for business- Carry out necessary planning in order to implement operational changes

  • Team Analyst, Lagos Region

    • Jan 2014 - Feb 2016

    - Schedule Management:Compiling and Forwarding of all Region-wide schedules to Operations for processing Daily circulation of bank statement to Relationship Management after sorting each employer by locationsAdvise Operations/Contribution team with schedules uploaded on the electronic payment platform by employers on a daily basis.- Reconcile Unprocessed Contributions Provide correct PINs for all lodgements and obtain PFA details where necessaryTransaction reconciliationEnsure errors on employer schedules are resolved and RSAs credited Identify PIN/Name mismatch in schedules through the use of Edge Software.Client Notification and UpdateTrack Client movement via employer remittanceAllocation of new clients to Relationship Managers/DocumentationContinuously identify and inform Relationship Management officers on new employers or movements to ensure better service levelsReconcile documents movement between PSC and RM

• 

  Factbase Consultancy Limited

  • Lagos State, Nigeria

  • Database Analyst/Team Lead

    • Feb 2011 - Aug 2012
    • Lagos State, Nigeria

    . Gather user requirements . Implement and test data models and DMS. Operate database management systems to analyze data . Use visualization software like Power BI and Tableau and statistical packages like Excel, SPSS to analyze dataset

• 

  De Montfort University

  • London, England, United Kingdom

  • Research Assistant

    • Dec 2009 - Dec 2010
    • London, England, United Kingdom

• 

  Zenith Bank Plc

  • Nigeria

  • Customer Service Officer

    • Oct 2008 - May 2009
    • Nigeria