Joy Schmitt

Care Navigator Lead / Learning and Development at Found
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Contact Information
us****@****om
(386) 825-5501
Location
Rio Rancho, New Mexico, United States, MX

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Credentials

  • How to Handle Poor Performers
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Strategic Thinking
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Transitioning to Product Management
    LinkedIn
    Jun, 2023
    - Nov, 2024

Experience

  • Found
    • United States
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Care Navigator Lead / Learning and Development
      • Apr 2023 - Present

      • Spearhead managerial responsibilities, oversee timecard approvals, conduct performance evaluationsand training initiatives, schedule, hire, provide constructive feedback, and foster continuous professionalgrowth for team members.• Collaborated with senior leadership to design a strategic restructuring of the clinical operations unit,crafting definitive guidelines for new teams and spread this organizational framework company-wide,thereby enhancing transparency and outlining precise roles and responsibilities for each team.• Engineer complex cross-functional workflows connecting the clinical operations, member experience,and product teams to optimize workflow precision and efficiency across these vital units.• Actively engage in diverse specialized teams, meticulously identifying operational gaps throughoutthe organization, and collaborate with stakeholders to devise innovative solutions, with holisticenhancements across various teams.• Launched a progessive onboarding initiative for the clinical operations teams, designed a meticulouslycrafted program comprised of foundational standards shared across teams, while catering toindividualized needs, striking a balance between uniformity and tailored customization.• Orchestrate a professional development curriculum for the clinical operations teams, includingorchestrating diverse workshops that expanded team knowledge. Show less

    • Provider Administrator Lead / Product Internal Associate
      • May 2021 - Jun 2023

      • Collaborated with the Product team on diverse projects, investigated the origins of various issues,discerned underlying patterns, and proposed progressive product enhancements, positively impactingmultiple teams enterprise-wide.• Guided a series of strategic meetings, ensuring meticulous project and task alignment, while deliveringregular and punctual updates on project advancements and team milestones.• Effectively oversaw the operational aspects of Found’s clinician network including scheduling,seamless onboarding, and comprehensive training initiatives.• Assumed full ownership of the intricate billing and invoicing cycle for clinicians, proactivelyinvestigating discrepancies, and delivering comprehensive clarifications to address billing inquiries.• Authored and continuously refined comprehensive procedural documentation for the ProviderAdministration team, ensuring standardized practices.• Conducted meticulous candidate interviews, prioritizing compatibility with the existing team dynamic to ensure harmonious growth and unity within the department. Show less

  • Sam's Club
    • United States
    • Retail
    • 700 & Above Employee
    • Pharmacy Technician
      • Jan 2020 - Jan 2021

      • Provided exceptional patient support by promptly responding to phone inquiries, medication refills, optimizing cost-effectiveness by sourcing competitive pricing, and collaborated with various pharmacies to secure required medications. • Executed meticulous medication management duties, including precise pill counting, proactive removal of nearing expiration medications, inventory maintenance, and consistently prioritizing efficiency and timeliness. • Consistently executed a range of vital pharmacy procedures, encompassing both daily and monthly routines, meticulously upholding compliance with HIPAA and state regulations, thereby fostering a secure and regulation-adherent operational environment. Show less

  • Liberty Heights Assisted Living and Memory Care
    • Colorado Springs, Colorado, United States
    • Diet Aide
      • May 2019 - Oct 2019

      • Diligently managed inventory of kitchen supplies to ensure the company's uninterrupted access to essential resources. • Prepared food to align with the diverse dietary requirements of residents, thus contributing to their optimal nutritional well-being. • Adhered to FDA safety guidelines, monitored food temperatures to ensure strict compliance, while maintaining records of freezer and refrigerator temperatures for comprehensive quality control. • Provided detailed menu explanations and descriptions to residents, delivering personalized and attentive service by promptly distributing meals to each individual, including efficiently fulfilling room service requests. • Organized and maintained the dining environments of both Memory Care and Assisted Living facilities, ensuring immaculate presentation. Show less

Education

  • Pikes Peak Community College
    Phlebotomy Technician/Phlebotomist, 4.0
    2018 - 2018
  • Milan Institute
    Cosmetology/Cosmetologist, General
    2015 - 2016

Community

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