Joy Mann
Senior Administrative Coordinator at Metro21: Smart Cities Institute- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Confronting Bias: Thriving Across Our Differences
NASBAMar, 2022- Nov, 2024 -
Cultivating Cultural Competence and Inclusion
Society for Human Resource ManagementMar, 2022- Nov, 2024 -
Having Powerful, Advanced Conversations
Linked LearningMar, 2022- Nov, 2024 -
Unconscious Bias
Project Management InstituteMar, 2022- Nov, 2024 -
Responsible Conduct of Research for Administrators
CITI ProgramFeb, 2022- Nov, 2024 -
Marketing Tools: Digital Marketing
LinkedInMay, 2020- Nov, 2024 -
Social and Behavioral Research - Basic/Refresher
CITI ProgramMar, 2022- Nov, 2024 -
Diversity, Inclusion and Belonging
Society for Human Resource Management
Experience
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Metro21: Smart Cities Institute
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United States
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Research Services
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1 - 100 Employee
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Senior Administrative Coordinator
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Mar 2020 - Present
Senior Administrative Coordinator for Metro21 and Traffic21/Mobility21 National University Transportation Center in the Heinz College of Carnegie Mellon University. Senior Administrative Coordinator for Metro21 and Traffic21/Mobility21 National University Transportation Center in the Heinz College of Carnegie Mellon University.
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Innovative Benefits Consulting, Inc.
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United States
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Insurance
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Executive Assistant
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Aug 2016 - Mar 2020
As the assistant to the new business case manager, my role is to manage all aspects of new cases from trial underwriting to formal placement. This includes responsibilities such as: -Data entry in SalesForce (database) -New-case set up (files & on IBC systems) -Order/follow-up on client medical records & insurance physical exams -Coordinate forms for client signature -Complete and submit new business cases (formal and informal applications) -Follow-up and coordinate offers with multiple life insurance carriers -Generate reports from SalesForce for inter-office distribution -Process policies for client delivery -Process policy delivery requirements to carriers for case placement I am also responsible for the day-to-day functions of the office with responsibilities such as: -Act as the point of contact between the executives and internal/external clients -Undertake the tasks of receiving calls, take messages and routing correspondence -Handle requests and queries appropriately -Maintain diary, arrange meetings and appointments and provide reminders -Make travel arrangements -Take dictation and minutes and accurately enter data -Monitor office supplies and research advantageous deals or suppliers -Produce reports, presentations and briefs -Develop and carry out an efficient documentation and filing system Show less
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Beynon & Co. Real Estate and Insurance
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United States
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Real Estate
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1 - 100 Employee
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Administrative Assistant
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Aug 2012 - Jul 2016
-Collaborated with other administrative team members, human resources and the finance department on special projects and events. -Managed desktop publishing and proposal and memo typing. -Generated lists of properties that were compatible with buyers' needs and financial resources. -Wrote contract documents, purchase agreements and closing statements. -Assisted in developing marketing material for properties. -Gathered, distributed and maintained all the materials for marketing plans. -Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure. Show less
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SmartOffice Services
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United States
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Retail Office Equipment
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1 - 100 Employee
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Customer Service Representative
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Aug 2007 - Oct 2010
-Handled accounts receivable and reconciled delinquent accounts. -Handled inside sales to gain new business for the company. -Prepared invoice audits to show prospective customers how to save them money over competitors. -Maintain/run office in managers/owners absence. -Developed, implemented and monitored programs to maximize customer satisfaction. -Improved service quality and increased sales by developing a strong knowledge of company's products and services. -Provided detailed monthly departmental reports and updates to senior management. Show less
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Allegheny County
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United States
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Government Administration
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700 & Above Employee
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Assistant Supervisor
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Jun 2001 - Jun 2007
-Reconciled money each day for Allegheny County recording fees and transfer taxes. -Interviewed, hired and trained new quality front end clerks and data entry specialists. -Greeted and directed visitors/customers to their destination and provided general information. -Input over 800 mortgages and deeds on a daily basis. -Performed faxing , photocopying and filing duties. -Assisted supervisor with special projects -Reconciled money each day for Allegheny County recording fees and transfer taxes. -Interviewed, hired and trained new quality front end clerks and data entry specialists. -Greeted and directed visitors/customers to their destination and provided general information. -Input over 800 mortgages and deeds on a daily basis. -Performed faxing , photocopying and filing duties. -Assisted supervisor with special projects
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Lenders Service Group LLC
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United States
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Real Estate
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Appraisal Support Specialist
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Aug 2006 - Apr 2007
-Called appraisers and customers to schedule appointments. -Ensured quality control and satisfaction of all appraisals. -Collected customer feedback and made process changes to exceed customer satisfaction goals. -Made reasonable procedure exceptions to accommodate unusual customer requests. -Called appraisers and customers to schedule appointments. -Ensured quality control and satisfaction of all appraisals. -Collected customer feedback and made process changes to exceed customer satisfaction goals. -Made reasonable procedure exceptions to accommodate unusual customer requests.
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Education
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2022 - 2023
Capella University
Bachelor of Science - BS, Psychology -
2015 - 2017
CCAC
Associate’s Degree, General Studies -
1996 - 1999
South Park High School
Community
