Experience

Athena

• United States
• Engineering Services
• 1 - 100 Employee

• Logistics and Project Management Analyst

  • Apr 2023 - Present

  Successfully managed and organized complex calendars, efficiently scheduling meetings, appointments and event for clients Handled emails and calendar management tools, maintaining and updating schedules while coordinating logistics Sustained confidentiality and handled sensitive information with uttermost discretion in inbox, travel and calendar management function Demonstrated inbox management skills, expertly handling and prioritizing incoming emails, ensuring timely response and essential communication Show less



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Account Associate

  • May 2020 - Mar 2021

  - Assisted customers with complex billing issues, made payments, and set up new services - Responded to inquiries concerning the customer’s plan and bundle services - Informed customers about any technical problems with their cable services and assisted with scheduling repairs - Assisted customers with complex billing issues, made payments, and set up new services - Responded to inquiries concerning the customer’s plan and bundle services - Informed customers about any technical problems with their cable services and assisted with scheduling repairs



Sykes Enterprises, Incorporated

• Netherlands
• Financial Services
• 1 - 100 Employee

• Customer Service Sales Representative

  • Jan 2018 - Dec 2019

  - Assisted customers with their booking and rebooking their itineraries - Coordinated with hotels and airlines about customer requests - Upsold services and secured a $17,000 sale in one itinerary - Assisted customers with their booking and rebooking their itineraries - Coordinated with hotels and airlines about customer requests - Upsold services and secured a $17,000 sale in one itinerary



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2017 - Nov 2017

  - Handled customer complaints with tact and diplomacy - Analyzed issues, identified possible technical issues on the app, and provided the best solutions over the phone - Handled customer complaints with tact and diplomacy - Analyzed issues, identified possible technical issues on the app, and provided the best solutions over the phone



Sutarez Water Supply Service

• Secretary

  • Jan 2014 - Jan 2015

  Family Business Family Business