Joy Laserna

Information Technology Operations Support at RMS Cloud
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • Japanese Limited working proficiency
  • Chinese Elementary proficiency
  • English Full professional proficiency
  • Tagalog Full professional proficiency
Skills

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Bio

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Credentials

  • Front Office Services
    -

Experience

  • RMS Cloud
    • Australia
    • Software Development
    • 100 - 200 Employee
    • Information Technology Operations Support
      • Nov 2021 - Present

  • Hyatt Place Melbourne Essendon Fields
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Front Office Manager
      • Jan 2020 - Nov 2021

  • Zagame's House
    • Australia
    • Travel Arrangements
    • 1 - 100 Employee
    • Duty Manager
      • Aug 2019 - Jan 2020

  • Accor
    • France
    • Hospitality
    • 700 & Above Employee
    • Hotel Assistant Manager
      • Sep 2016 - Jul 2019

  • Grand Hyatt Melbourne
    • Australia
    • Hospitality
    • 100 - 200 Employee
    • Team Leader - Front Office
      • Feb 2016 - Apr 2016

  • Hyatt Regency Manila City of Dreams
    • Philippines
    • Hospitality
    • 1 - 100 Employee
    • Team Leader - Club Lounge
      • Feb 2015 - Oct 2015

      Hyatt Hotels GEM Notes Chair Person for Hyatt-City of Dreams Manila. Ensuring that all preferences and needs of each guest is well interfaced on line and into the internal system making it available to all Hyatt hotels worldwide. Hyatt Hotels GEM Notes Chair Person for Hyatt-City of Dreams Manila. Ensuring that all preferences and needs of each guest is well interfaced on line and into the internal system making it available to all Hyatt hotels worldwide.

  • Shangri-La Group
    • Hong Kong
    • Hospitality
    • 700 & Above Employee
    • Front Office Associate
      • Aug 2012 - Feb 2014

    • Club Concierge Associate
      • Jun 2010 - Jul 2012

    • Front Office Associate
      • Dec 2009 - Jun 2010

    • Guest Relations Officer
      • Sep 2009 - Dec 2009

Education

  • De La Salle-College of Saint Benilde
    Bachelor’s Degree, Hospitality Administration/Management
    2006 - 2009
  • Red Crane School of Chinese
    Chinese Language and Literature
    2015 - 2015
  • William Angliss Institute
    Hospitality Administration/Management
    2015 - 2015

Community

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