Joy Kinyua

Sales Associate at Diamond Trust Bank
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Contact Information
us****@****om
(386) 825-5501
Location
Embu, Kenya, KE

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Experience

    • Kenya
    • Banking
    • 700 & Above Employee
    • Sales Associate
      • May 2022 - Present

    • Kenya
    • Banking
    • 700 & Above Employee
    • Direct Sales Representative
      • Mar 2019 - Present

      esponsibilities: Sales- Opening all types of personal and business accounts. Ensuring correct documentation for loans, Selling various insurance policies and any other bank products , Prospecting for potential clients, Tele sales -Calling various external and internal customers. Customer service- Ensuring customer requests and complains are handled within the defined service level agreements (SLAs) and TAT.cross selling and upselling by developing and maintaining relationships with new and existing clients. Risk and Compliance- Complying with both internal and external regulatory requirements on operational procedures and AML/CFT/KYC policies to ensure effective controls against operational and business risks. Operations- Maintaining and monitoring client information and transactional records through a filling system that is updated allowing for timely processing and delivery of client requests. performing KYC procedures and attaching required documentation as per policy and procedures. Achievements: I have disbursed over forty million unsecured loans since I joined National Bank and opened over three hundred business and personal accounts. I have learnt to talk, listen and help resolve customers issues. I have gained the ability to listen effectively to find the root cause of issues, and in a friendly way solve the issue and keep the customer happy. Problem-Solving Skills: I learned to solve customer issues, sometimes without seeing the actual problem firsthand. I have learnt to cross sell and up sell bank products and even had successful referrals sent to the Business Development team. KYC/AML procedures have allowed me to identify suspicious transactions, ask for supporting documents and much more. Show less

    • Data Entry Representative
      • Jan 2019 - Apr 2019

      Responsibilities: Enter customer and account data by inputting alphabetic and numeric information as per the physical data form, verifying entered customer and account data by reviewing, correcting, deleting or reentering data, combining data when account information is incomplete or duplicated. Maintaining operations by following policies and procedures as per instructions given from supervisors. Generate reports, store completed work in designated locations and ensure it is safely backed up in public computer. Scan documents for upload after all necessary amendments have been performed. Comply with data integrity and security policies. Show less

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