Experience

Dayspring Center Family Emergency Shelter

• United States
• Individual and Family Services
• 1 - 100 Employee

• Shelter Director

  • Sep 2022 - Present

  Homeless Shelter for families with children Homeless Shelter for families with children



The Dayspring Center

• Lead Case Manager/ Supervisor

  • Sep 2022 - Present

  Provide daily oversight to case management team and shelter supervisors, which includes but is not limited to guidance regarding service deluvery and documentation, maintaining compliance with regulatory standards, effectively managing caseload, coordinating on call scheduling, conducting employee performance evaluations and ensuring adequate staff coverage Provide daily oversight to case management team and shelter supervisors, which includes but is not limited to guidance regarding service deluvery and documentation, maintaining compliance with regulatory standards, effectively managing caseload, coordinating on call scheduling, conducting employee performance evaluations and ensuring adequate staff coverage



IU Health Plans

• Manager

  • Mar 2018 - Mar 2023

  Effectively manage the daily operations of the Member Services Department Effectively manage the daily operations of the Member Services Department



CICOA Aging & In-Home Solutions

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• Care Manager

  • Jan 2017 - Mar 2018

  Conduct in-home visits to assess the needs and eligibility of referred elderly and people with disabilities for governmental and non-governmental services. Develop comprehensive plans of care for each client and review with them quarterly. Administer assessments which include a review of home and community based services and providing linkages to community services as appropriate. Conduct in-home visits to assess the needs and eligibility of referred elderly and people with disabilities for governmental and non-governmental services. Develop comprehensive plans of care for each client and review with them quarterly. Administer assessments which include a review of home and community based services and providing linkages to community services as appropriate.



SIHO Insurance Services

• United States
• Insurance
• 100 - 200 Employee

• Member Services

  • Nov 2015 - Dec 2016

  Answer incoming calls, respond to written inquiries, emails, and voicemails for specified groups Assist members by solving issues relating to their health care coverage Engage and collaborate with other departments as applicable Review claims that have processed to assist members and providers Determine if services are covered by the health plan by utilizing plan descriptions.Understand and follow mandated (i.e., HIPAA, ERISA, Etc.) regulations promulgated by state or federal governmental agencies



Community Action of Greater Indianapolis

• Energy Assistance Program Coordinator

  • Oct 2012 - Jan 2015



Mercy and Truth

• Outreach Coordinator/ Case Manager

  • Oct 2006 - Oct 2012

  Oversee, plan and execute outreach events throughout the Greater Indianapolis Metropolitan Area Provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual client needs Coordinate the integration of social services into the Transition to Live Program Ensure proper documentation processes are being adhered to according to Federal Government guidelines Enhance a collaborative relationship to maximize the clients ability to make informed decisions Cultivate positive and enduring relationships between our organization, outside agencies and government offices



General Hotels Corporation

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Jun 2009 - May 2010



Volt

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Operations Support Agent / Verifier

  • Jan 2005 - Jan 2010

  Ensure the accuracy and completeness of Return Authorizations for clients Accurately input consignee information into PPS in order to process claims Reduce claim denials resulting from failure to input information accurately Maintains the integrity of all documentation that is provided Properly records information according to departmental procedures Stericycle- Call Center Information Agent Answer inbound calls and respond to customer request Exceed client and customer expectations by solving issues accurately and efficiently Complete daily call logs Makes outbound calls, and research, as needed to resolve any customer complaints or concerns Answer and process customer inquiries receive through ACD system, mail or email Enter data accurately in the computer system



Liberty Tax Service

• Tax Preparer/Receptionist

  • Jan 2009 - Apr 2009



Dunkin Donuts

• Food and Beverage Services
• 700 & Above Employee

• Assistant Manager

  • Sep 2007 - Feb 2008



The Flower Factory

• Customer Service Associate/ Inventory Control Specialist

  • Sep 2006 - Feb 2007

  Accurately established business accounts and personal accounts for customers with exceptional customer service Answered multi line phone system, screened and directed calls Reviewed applications and screened potential employees for hire Promoted to Inventory Control Specialist after 3 months of employment Adjusted and corrected discrepancies between the actual and virtual inventory counts which accounted for a 45% reduction in stores shrink Acknowledged by upper management and commended for successfully increasing store profits by accurately managing the inventory



Excel Technical Services

• Computer Networking
• 1 - 100 Employee

• Housekeeping

  • Nov 2005 - Nov 2006

  Ensured cleanliness of concession areas, general auditorium, restrooms and lobby of the Indianapolis Convention Center and RCA Dome Assigned duties, inspected work and investigated complaints regarding housekeeping service and took corrective action Discussed general housekeeping procedures with personnel Monitored and ensured training of new personnel Ensured cleanliness of concession areas, general auditorium, restrooms and lobby of the Indianapolis Convention Center and RCA Dome Assigned duties, inspected work and investigated complaints regarding housekeeping service and took corrective action Discussed general housekeeping procedures with personnel Monitored and ensured training of new personnel