Experience

Columbia Insurance Group

• United States
• Insurance
• 100 - 200 Employee

• Commercial Lines Processor

  • Jul 2023 - Present



Shelter Insurance Companies

• United States
• Insurance
• 700 & Above Employee

• Life Policy Associate

  • Jun 2022 - Apr 2023



EquipmentShare

• United States
• Construction
• 700 & Above Employee

• Customer Experience Specialist

  • Mar 2021 - Oct 2021

  While in this position, I was responsible for providing excellent customer service for EquipmentShare customers. I established and maintained professional working relationships with internal and external customers, as well as maintained knowledge of EquipmentShare products, service offerings, and core systems. I was responsible for managing my time effectively to ensure productivity levels and turnaround times are within established service standards. I performed administrative functions within core systems, such as setting up new users and profiles, purchase order maintenance, service requests, and call-off requests. Show less



Missouri Employers Mutual

• United States
• Insurance
• 100 - 200 Employee

• Senior Sales Specialist

  • Jan 2014 - Mar 2021

  While in this position, I provided operational support to five internalSales Executives, as well as onboarding and answering questions for over3000 agency members located across Missouri and Kansas. My role included handling the processing of mergers and acquisitions of agencies, as well asmonitoring and maintaining licensing for each agent. I investigated andaddressed any commission changes and calculations for the provider andreconciled returned commission payments in the system. Additionally, Ipartnered with internal departments to analyze and review profitability ofcontracts.A key highlight while in this role includes:♦ Served as the department's Subject Matter Expert and User AcceptanceTester related to a new application system. Partnered with internaltechnical specialists to upload documents and test user access on the newsystem prior to rollout across the company, which allowed the organizationto expand into five new states. Show less

• Associate Claims Representative

  • Jan 2012 - Jan 2014

  While in this position, I specialized in handling complex medical andlost time claims including obtaining, evaluating, and negotiatingsettlements that were mutually beneficial for all parties involved. I alsorequested independent medical evaluations, as well as partnered with third partyattorneys.A key highlight while in this role included:♦ Maintained an 85% quality rating conducted by corporate auditors due toestablishing key processes and systems to monitor personal work flow to meetthe 14-day state requirement for claims processing. Show less

• Claims Service Representative

  • Jan 2007 - Jan 2012

  As a Claims Service Representative, I was responsible for managing theclaims submissions from policyholders related to workers' compensationclaims. I oversaw all aspects of the process from reviewing submittedinformation, as well as compiling and reviewing information obtained frommedical providers and customers for each incident. I effectively monitoredincoming claims through multiple systems, along with issued payments toclaimants and medical providers.A key highlight while in this role included:♦ Received exceptional customer satisfaction marks on annual performancereviews by responding to customers quickly and efficiently. Show less