Experience

Global 1

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager, Provider Relations

  • Jun 2016 - Present



Breg

• United States
• Medical Equipment Manufacturing
• 500 - 600 Employee

• Practice Administrator

  • Dec 2015 - Jun 2016



Accurate Assessments of San Diego

• United States
• Mental Health Care
• 1 - 100 Employee

• Center Manager

  • Mar 2015 - Nov 2015

  • Responsible for managing day-to-day operations of the office, as well as coordinating billing, scheduling, and all administrative functions.• Continuous work on expanding local awareness of services offered accomplished by reaching out to and meeting with physicians, therapists and education specialists in the area.• Manage and engage consumers on social media with regular relevant articles and bimonthly newsletter.• Design and implement policies and procedures for business practice.• Planned and organized a multiple site office relocation.• Gather and analyze client and referral data using FileMaker Pro database.• Provide executive support to owner/CEO including meeting and event coordination as well drafting correspondence.• Coordinate staff meetings and communication with 7 staff psychologists.• Networking and collaborating with various providers to create and expand a center of excellence.• Development of strategy for business expansion and second relocation in 2016.



Hospital for Special Surgery

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Rheumatology Physician Practice Manager

  • Nov 2012 - Nov 2014

  • Responsible for managing department of medicine, rheumatology division, operations for approximately 35 full time physicians, 3 center managers, 15 research assistants, and 50 administrative support staff to include hiring, performance appraisals and disciplinary action.• Collaborated with director of revenue cycle to monitor overall performance of front-end operations. Regularly reviewed monthly metrics including collections, copays, open visits and no shows.• Identify, implement, track and trend operating expense reduction initiatives that relate to both staffing as well as programmatic changes to achieve targets.• Ensure staff and physician compliance with hospital and departmental policies and procedures.• Maintain billing and payments for covering and on call physicians, contracted vendors and other purchased goods and services. • Create and maintain departmental physician call schedules.• Assess, coordinate, and facilitate office moves and renovation projects on an ongoing basis.• Developed process improvement and action plans in response to identified problems, situations, incidents and complaints utilizing Press Ganey and Gallup survey results.• Created standardized procedures for physician practices, documented and distributed for continuity of care throughout department.• Assessed and identified competencies required and related learning needs of staff. Coordinated monthly staff meeting, implementing education programs and in-service opportunities for ongoing development.• Regularly reviewed and evaluated care, documentation, efficiency and service provided by making office rounds, eliciting physician and patient satisfaction and establishing departmental peer review protocol.

• Practice Manager, Scott Wolfe, MD

  • Aug 2004 - Nov 2012