Joy Elias Costa
Volunteer at CASAorg- Claim this Profile
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English Full professional proficiency
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Portuguese Native or bilingual proficiency
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Auslan - Australian Sign Language Limited working proficiency
Topline Score
Bio
Credentials
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CAE - Cambridge Adcanced English Certificate
University of CambridgeDec, 2021- Nov, 2024 -
FCE - First Certificate in English
University of CambridgeAug, 2021- Nov, 2024 -
CPR/AED/First Aid
CBD College Pty LimitedJul, 2021- Nov, 2024 -
PET - Preliminary English Test
University of CambridgeDec, 2016- Nov, 2024 -
Standard First Aid, CPR and AED
CBD College Pty LimitedJul, 2021- Nov, 2024 -
Commercial Driver License (CDL)
NSW Government
Experience
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CASAorg
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Australia
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Non-profit Organizations
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1 - 100 Employee
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Volunteer
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Oct 2023 - Present
Volunteer of Business and Development team. Volunteer of Business and Development team.
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Chris O'Brien Lifehouse
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Australia
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Hospitals and Health Care
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300 - 400 Employee
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Patient Services
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Feb 2023 - Present
Main Responsibilities: • Using professional and compassionate customer service skills to welcome and attend to new and existing patients, healthcare professionals, providers, and co-workers. • Superior interpersonal skills in providing knowledgeable answers and solutions to patients’ and doctors’ inquiries and requests. • Processing medical appointments over the phone and face-to-face for a range of doctors. • Executing administrative tasks efficiently and effectively with strong attention to detail using different software such as Meditech and Powerchart. Show less
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LUCAS Restaurants
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Australia
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Hospitality
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100 - 200 Employee
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Supervisor
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Jan 2022 - Mar 2022
Main Responsibilities:• Ensured a high level of guest satisfaction by providing great services and ensuring all team were on the same page.• Trained new staff on food ID and floor duties according to their position.Key contribution: At the end of 2020, I was awarded the “Most Committed Employee of the Year” award.
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Bartender
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Jan 2020 - Dec 2021
Main Responsibilities:• Created, prepared cocktails, poured wines and beers.• Kept the bar area safe, clean and well-stocked throughout each work shift. On weekdays operate as a sole bartender.
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Front of House
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Jun 2019 - Dec 2019
Main Responsibilities: • Responsible for greeting and welcoming guests upon arrival.• Served bar and restaurant patrons. Performed wait staff duties by building and taking food orders and liaising with the kitchen and sommeliers for best wines pairing options.
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Joy Magic - Consulting for a neat and immaculate environment.
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Greater Sydney Area
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Founder
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Jan 2015 - Mar 2022
I'm a solution mind-set oriented individual who had the opportunity to start my small business in Australia. I'm proud to be able to offer smart solutions for individuals and families who appreciate a organized and spotless ambience. Main Responsibilities: • Responsible to direct and control all business operations • Giving strategic guidance and training to our team to ensure that we achieve our • goals. • Responsible for coordinating cleaning services to customers. • Manage calendar, schedules and performance of our team ensuring ours clients' highest satisfaction. • Manage all stakeholder’s communication, invoices and payments. • Assist families with general enquires to ensure their houses are working properly. Key contribution: Developed an invoicing and payment management system to improve and streamline the payment process between employees and customers. Show less
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Memates
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Australia
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Construction
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1 - 100 Employee
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Sales Representative
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Feb 2019 - Jun 2019
Memates is an established stripout, demolition and labour hire company operating in Sydney Main Responsibilities: • Prospected leads in order to achieve company targets. Operated and driven cafe van around Greater Sydney, • Developed managerial sales and leads reports. (cafe, demolition machines and labour services). • Managed calendar, Ordering and storage of goods. Load/unload, cleaning and maintenance cafe van. Key contribution: Responsible for increased database clients, while making extra profits through over 50 coffees sales daily. Show less
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Coles Group
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Australia
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Retail
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700 & Above Employee
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Operations Team Member
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Mar 2017 - Nov 2017
Coles Group is one of Australia’s largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. Main Responsibilities: • Provided great costumer service at most busy store, • Assisted at bakery FMCG duties • Received and managed orders • Onboarded and trained new staff Key contribution: Responsible for make the process of slice and packing more effective and efficient, reducing wastage Coles Group is one of Australia’s largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. Main Responsibilities: • Provided great costumer service at most busy store, • Assisted at bakery FMCG duties • Received and managed orders • Onboarded and trained new staff Key contribution: Responsible for make the process of slice and packing more effective and efficient, reducing wastage
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Seara
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Food and Beverage Manufacturing
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700 & Above Employee
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Regional Account Manager
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Jan 2014 - Jun 2014
Main Responsibilities:Business development - 6 months• Management and training of the sales team at a national level.• Responsible for the performance of key accounts in their regional areas being the link between industry, distributor and consumer.• Implemented appropriate pricing policies for each region. Monitoring the evolution of product ranges, in collaboration with each key account and their respective internal analysts.Key contribution: Responsible for training and inducting new employees in order to grow and develop the team who together achieved 19% growth in tonnage and 15% increase in revenue in 2013. Show less
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Business Development Analyst
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Sep 2012 - Dec 2013
• Regional client account management ensured the company achieved monthly sales targets.• Supported onsite and offsite sales team via email or calls by providing stock, prices and promotion information.• Managed the internal CRM operational system and drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional conduct.Key contribution: Invited to assume the Coordinator Position, leading a team of 14 members and being the right hand of National Manager Show less
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Puratos
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Belgium
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Food and Beverage Manufacturing
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700 & Above Employee
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Business Analyst
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Mar 2010 - Dec 2011
Puratos is an international group, which offers a full range of innovative food ingredients and services for the bakery, patisserie and chocolate sectors. We serve artisans, retailers, industrial and food service companies in over 100 countries around the world. Main Responsibilities. • Management and input of all orders from distributors and wholesale channels in the south-east region of Brazil. • Involved with the elaboration of strategies and development of KPI's for negotiations and proposals to maximise the purchasing potential of clients accounted for 70% of the monthly sales target. • Interface with cross-functional stakeholders in order to make the process of sales more effective and faster. • Developed annual analysis, with monthly revision to monitor forecast and sales over (+300) items through reports and charts on MS excel. • Management of commercial funds for planning, execution and follow up of promotional calendar. Key contribution: Conducting the project of implementation of SAP system and training all coworkers ensuring the system transition was effective and any relevant data was not lost. I also achieved all the goals (closing and KPI's) set by senior management, bringing satisfactory results during the time I worked for the company. Show less
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Braft do Brasil Importação e Exportação LTDA.
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Brazil
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Import & Export
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1 - 100 Employee
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Officer and Sales Assistant
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Sep 2006 - Nov 2009
Main Responsibilities: • Performed end to end sales process. • Liaising with clients at senior level. • Managed the internal CRM operational system. • Managed calendar, Ordering and storage of office supplies. Key contribution: Responsible for on boarding and training of new staff members. Main Responsibilities: • Performed end to end sales process. • Liaising with clients at senior level. • Managed the internal CRM operational system. • Managed calendar, Ordering and storage of office supplies. Key contribution: Responsible for on boarding and training of new staff members.
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Education
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2010 - 2011
GRUPO EDUCACIONAL DRUMMOND
Bachelor's degree, Marketing/Marketing Management, General -
2021 - 2021
TAFE NSW
Certificate II, Australian Sign Language. -
2017 - 2019
Australian Pacific College
Advanced Diploma, Marketing Management -
2015 - 2016
The Sydney Business and Travel Academy
Diploma of Education, Business and Leadership Management
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