Risk Resolution Specialist

• Jun 2021 - Present

● Streamline accounting activities by examining entire accounts for reconciliation. Investigate, monitor, and track collections on client accounts involving insurance and settlement negotiations.● Responsible for handling billing issues through customer calls. Problem solved customer complaints while researching account discrepancies focusing on offering customers options and collecting delinquent payments.● Identified multiple opportunities and work with Operations to improve the claim process to reduce outstanding AR.

Purchasing Agent/Customer Service Representative

• Sep 2018 - Jun 2021

● Oversee all company purchases from product pricing, receiving, to final step accounts payable.● Establish and contract set pricing with vendors by gathering usage and analyzing future production needs.● Assemble daily production packet for food production team including documentation and labels for each product made for distribution. ● Orchestrate freight logistics for incoming purchases.● Launch sales order process for orders received from customers and wholesale food brokers ● Oversee all company purchases from product pricing, receiving, to final step accounts payable.● Establish and contract set pricing with vendors by gathering usage and analyzing future production needs.● Assemble daily production packet for food production team including documentation and labels for each product made for distribution. ● Orchestrate freight logistics for incoming purchases.● Launch sales order process for orders received from customers and wholesale food brokers

Sr. Operations Specialist

• Aug 2016 - Aug 2017

● Territory assigned point of contact for client’s company health center. Serve as point of contact for internal and/or external client and provide high quality service.● Facilitate and manage site purchases with third party vendors adhering to company purchasing procedures.● Coordinate and assemble each site’s standard operation procedures, work instructions, and workflow documentation.● Conduct hiring for nursing staff as well as engaging with staffing agencies.

Sr. Business Analyst

• Jan 2012 - Aug 2016

● Manage operations of solution code creation including compiling all required information and maintenance of codes within multiple system applications.● Responsible for internal communications on all solutions and/or solution packages. Provide instruction and training to various internal groups on quote to contract process.● Involvement with Strategic Business Units and Partner Managers to develop strategy and business processes for new Cerner offerings and third-party suppliers.● Assisted and managed various major projects with multiple groups simultaneously involving Finance, Solution Owners, Consulting, Sales, and Pricing & Packaging Strategy.

Advisory Contract Analyst

• Aug 2008 - Jan 2012

● Administered multiple quote projects through multiple stages to successful completion, meeting deadlines, and executing project-related tasks and deliverables.● Coordinated resources which included people, data, processes, and tools.● Worked in accordance with corporate and organization security policies and procedures.● Support Cerner Sales force to complete sales proposals and RFPs.

Sr. Financial Specialist

• Aug 2004 - Aug 2008

● Responsible and achieve collection of average quarterly $50M assigned territory.● Interact with internal and external clients (CFO, CIO, Controllers, IT Management), Sales, and Finance stakeholders to resolve problems and expedite payment of invoices.● Verify validity of client account discrepancies and resolve through approved reconciliation process and communicate finds with client.● Manage large or complex client portfolios and adhere to specific client guidelines relating to settlement of an account.

Sr. Collections Specialist

• Apr 1986 - Jun 2004