Human Resources Associate

• Nov 2022 - Present

Lead Associate

• Jul 2019 - Jul 2022

Worked with management to develop strategic andtactical plans to meet different requirements.Set and adjusted to schedules to maintain optimalcoverage and service levels.Delivering retain planning reports after in depthanalysis with insights to improve long term efficiencyand profitabilityMentoring and monitoring the performance of theteam to ensure efficiency in process operations &meeting of individuals and group targetsStrong communication skills and ability to workeffectively with multiple stakeholders across theorganization at all levelsMaintaining and update holiday factors to accountfor volume impacts, create ad-hoc request asneededHandled a team of 100+ membersProduced and updated documents, reports andtracking spreadsheets using Retain Enterprisesoftware and Workforce Management Systemprocesses

Tax Consultant

• Jan 2015 - May 2019

Preparation and Filing of GST returns of variousclients (including Individuals, Firms and Companies)Managing the book keeping services of variousclientsFurnished taxpayers with sufficient information andadvice to facilitate correct tax form completion.Checked data input and verified totals on formsprepared by others to detect errors in arithmetic,data entry or procedures.Maintained complete records of client tax returnsand supporting documentation in secured areas.