Experience

Swastik Infotech Services

• India
• Software Development
• 1 - 100 Employee

• Marketing and Support Head

  • Aug 2022 - Present

  Kolkata, West Bengal, India

• Customer Success Manager

  • May 2021 - Aug 2022

  Kolkata Area, India • Gathering intelligence from executives and stakeholders about current and future projects • Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. • Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience • Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues. • Manage… Show more • Gathering intelligence from executives and stakeholders about current and future projects • Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. • Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience • Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues. • Manage the day-day activities of a team of IT professionals • Managed a team of four Support Executives • Liaison between Development, Product Management and Sales to identify and correct customer issues.

• Sr. Software Support Executive

  • Apr 2018 - May 2021

  Kolkata, West Bengal, India I was given the responsibility for providing beneficial support and assistance to clients with any Software related issues and managing multiple user accounts. I am a reliable individual possessing the important ability to function well in fast-paced and deadline-driven team environments. Experienced with problem resolution when difficult customers engagements where needed. Assisted with daily support of user functions including software issues. Seeking a position to utilize my skills and… Show more I was given the responsibility for providing beneficial support and assistance to clients with any Software related issues and managing multiple user accounts. I am a reliable individual possessing the important ability to function well in fast-paced and deadline-driven team environments. Experienced with problem resolution when difficult customers engagements where needed. Assisted with daily support of user functions including software issues. Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

• Marketing and Support professional

  • Oct 2016 - Apr 2018

  Kolkata, West Bengal, India ERP implementation. Holds full responsibility for all marketing & communication matters. Assisted in creating a support summary report that was presented to management at the end of each week. Liaison between Development, Product Management and Sales to identify and correct customer issues. Making presentations/ Demonstrations / Software training.



calcuttayellowpages.com (P) Ltd.

• India
• Business Consulting and Services

• Sales Marketing Executive

  • Jun 2013 - Sep 2016

  Kolkata Area, India Going on field to study the market and customers of the company. • Making presentations/demonstrations. • Generating enquiries for the company and converting them to customers. • Studying market the company products as compared to other companies. • Assisting seniors in daily activities