Jr NOC Engineer

• Jul 2023 - Present

Technical Operations Engineer

• Dec 2022 - Jun 2023

Working in a highly collaborative environment with all of the teams in the organization. Responsible for ensuring that the organization's infrastructure is constantly monitored. Job Responsibilities includes: - 24x7 service, infrastructure monitoring, and support - Troubleshoot / resolve system and service fault - Incident / problem management, request fulfillment, and application support - Client / partner coordination for support and troubleshooting - Internal collaboration for analysis and troubleshooting - System change analysis and monitoring - Ensuring maximum uptime of products and services - Automate incident detection, handling, and tasks - Maintain and operate a backup system - User Access Management - Analyze and correlate data through adhoc search and query Used skills/tools: - Linux and Windows OS Administration - Monitoring tools (Splunk and Dynatrace) - AWS administration - SQL Show less

Quality Engineer Intern

• Jul 2021 - Sep 2021

- Supports the software development team in defining and testing features before deployment - Creates and maintains system documentations in the form of Test Cases and Process Flow Diagrams - Anticipates current and future issues and develop plans and actions to minimize the negative impact - Supports the software development team in defining and testing features before deployment - Creates and maintains system documentations in the form of Test Cases and Process Flow Diagrams - Anticipates current and future issues and develop plans and actions to minimize the negative impact