Experience

NAU21
• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee
• Senior Business Consultant

  • Dec 2022 - Present


Mobilize Financial Services

• France
• Banking
• 700 & Above Employee

• Software Developer

  • Apr 2019 - Nov 2022

  At Mobilize I worked with the release manager to ensure the releases were built and deployed correctly and on time. I have worked on the following projects: Rant & Rave – Developed a daily report to be sent to a third party that will contact Mobilize customers to rate Customer Services’ calls and emails. FCA – Adapted the software to ensure that commissions were calculated in accordance with 2020 FCA regulations. Broker Customer Deposits – Adapting the application to allow direct sales by brokers. When not working on projects I worked through the maintenance tickets to ensure that bugs were fixed as soon as possible and small developments were created in time for the releases. On all of the above I routinely engaged with the stake-holders to determine the requirements for their projects and maintenance tickets.



Supercover Insurance

• United Kingdom
• Insurance
• 1 - 100 Employee

• Developer

  • Jun 2017 - Feb 2019

  At Supercover my main task was giving support to the insurance management application, Aquarium. The Aquarium software developers and myself worked together to manage bug fixes, change requests and system enhancements. Using T-SQL, Stored Procedures and SSRS I increased client retention by generating ad-hoc reports following internal requirements. I also increased visibility of company performance by scheduling automatic generation of reports of renewal retentions, cancelations, mid-term adjustments (MTA), policies in force (PIF) and new business. The integrity of the information in the database was ensured by generating reports created by me to pro-actively detect and correct any incoherence while also performing the root cause analysis to detect and correct the cause of the incoherence The amount of user errors and the support requests was decrease by pro-actively identifying incorrect utilization of the application and giving on the job training to my colleagues in the correct procedures. I increased the productivity of my colleagues by automating repetitive tasks, this also helped to reduce user errors. During 2019 Supercover will migrate their insurance management application from Aquarium to a new system, MIS. I worked with the MIS development team to accelerate the development of the new application by gathering and interpreting business requirements. Together we identified and developed solutions for potential issues which may occur with the database migration.



Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Developer

  • Jul 2016 - Jun 2017

  At Domestic & General I developed RPGLE applications for 3 projects: Database restructure Improved potential of the application for expansion into new markets by adapting the database and software to accept special characters. H. Samuel the Jeweler Ensured on time delivery of automatic reports. Ideal Boilers Ensured on time delivery of automatic policy integration, renewals processes and reports. On all of the above I routinely engaged with the stake-holders to determine their requirements for the project.



i2S - Insurance Software Solutions

• Implementation Consultant Specialist

  • Mar 2016 - Jun 2016

  During the 8 years I worked for i2S, I worked with the following technologies: AS400, RPG, RPGLE, CL, CLLE, T-SQL and Stored Procedures.i2S software was used by insurance companies in Portugal, Spain, France, Brazil, Angola, Mozambique and Cape Verde.I had the pleasure of working with most of these insurance companies on some big projects such as the following:Database restructureIncreased the capacity of a 25 year old AS400 database by restructuring it while also future proofing it and extending its lifetime and ensuring the on time delivery of the project.Re-insurance migrationIncreased client’s and company’s revenue by migrating a major client’s portfolio of re-insurance.Implementation of new insurance companiesActively involved with clients in implementing, testing and gathering requirements for change requests and bug fixes.Angolan Car insurance Reduction in communication costs by allowing policy creation in remote locations without need for communications with central server. Portfolio migrationIncreased business with existing client by migrating life insurance portfolio from competitor’s software solution.BAUIncreased customer retention by generating ad-hoc reports following client’s requirements.Minimised need for support by developing client’s skills in application usage for new life insurance product implementation Ensured business continuity by maintaining systems updated with latest bug fixes and upgrading applications as needed.

• Product Support Specialist

  • Jul 2015 - Feb 2016

• Product Specialist

  • Nov 2013 - Jul 2015

• Service Desk

  • Dec 2011 - Oct 2013

• Computer technician

  • Mar 2008 - Dec 2011



School O Aprendiz

• ICT Teacher - Introduction to Computer Techniques

  • Oct 2008 - Jun 2013

  “Introduction to computers” classes and “Introduction to Word” for children from 5 to 9 years old. “Introduction to computers” classes and “Introduction to Word” for children from 5 to 9 years old.



Pedro Queirós e Nuno Mota Campos, Lawyer Society

• Administrative

  • Feb 2005 - Mar 2008

  Administrative secretary ▪ Mail reception and routing; ▪ Preparation of cases to send to the conservatory. Administrative secretary ▪ Mail reception and routing; ▪ Preparation of cases to send to the conservatory.


Modelo Continente
• Spain
• Accounting
• 1 - 100 Employee
• Cashier

  • Oct 2004 - Dec 2004